Hi there, I would greatly appreciate your help. We own two Amazon brands under separate accounts, each with its own business information. We want to launch a new brand through Brand Registry using one of these accounts, essentially managing multiple brand stores under one account. We have a trademark for the new brand, which is owned by the limited company registered on the Amazon account. I understand that multiple selling accounts require entirely separate business information, but can we have two brands under one account with the same business details and payment cards, just with different trademarks?

Hi,

We recently received a chargeback claim on an order from March 2024. We responded to the claim with evidence of dispatch, parcel tracking and proof of delivery via Royal Mail with a signature upon delivery. The order was sent to name and address supplied by Amazon on the order details. We haven't had any contact from the customer.

The claim was resolved this week with the status "You are responsible for this chargeback, and you funded the buyer reimbursement."

It appears like this is a fraudulent chargeback. The Amazon help pages say:

"As outlined in our Amazon Services Business Solutions Agreement:

You are responsible for chargebacks filed against your account for service-related reasons, such as non-receipt of the product.

Amazon is responsible for any payment-related fraud chargebacks, such as stolen credit cards or other payment fraud attempts."

- Why then has this not been covered by Amazon and we have been charged for the chargeback? There is no indication that this is a service related chargeback. We have proof of delivery to the address and there hasn't been any contact from the customer to say they have any sort of problem.

Is there anything we can do to find out why it's not been covered by Amazon? I tried seller support chat and asked why it wasn't covered by Amazon but the chat representative got a bit short with us and said we'd be sent an email about it, but we haven't received any emails yet.

Thanks.

Hi, we recently launched new colours for one of our products, but unfortunately, our Japanese reseller mistakenly set them up in Amazon first under an incorrectly worded brand name (they included Japanese wording in brackets).

For this reason we are unable to link them to our official brand or Amazon or set them up under the correct parent ASIN.

The reseller is willing to help but cannot edit the brand name themselves. We reported the listings as trademark violations, which led to them being removed/suspended. However, we’re now stuck because the EANs (which we registered through GS1) are still tied to the incorrect ASINs, preventing us from re-listing under the correct brand and parent ASIN.

We've tried seller central and brand registry support but no luck so hoping someone out there can suggest our next move!

Thanks