FedEx Account Linking issue
I have my FedEx account linked at Amazon and Veeqo. I noticed when I went to purchase a FedEx 2-Day One Rate label through Veeqo this morning that the option was missing. I went to Amazon and checked and it was missing there, too. Then, I disconnected my FedEx account from Veeqo and checked and the One Rate shipping options came back. Then I tried linking my FedEx account back up on Veeqo, and now the One Rate options are showing up with my account supposedly linked, but none of the FedEx options say "Own Account" like they used to, so I don't think it's really linked. I then tried disconnecting and reconnecting my FedEx account on Amazon to see what would happen, and when I try to reconnect it on Amazon, I'm getting the following message, "Sorry something went wrong; Please double check your input and contact Amazon if the problem persists. error
2/4/2025, 02:58 PM (UTC)
RequestId: J2NZMNVJNKNTQMCPH3Y2/dc2348dd-003e-40bd-b579-9f0b824670b5"
Are others who normally have their FedEx accounts linked and use One Rate having these issues?
5 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_DdmPiA1p1S2Wu,
Let me share what I found in the help documentation that might explain what's happening.
For FedEx One Rate to work, you need a linked FedEx account and specific packaging requirements. You can find the details in the "FedEx shipping methods restrictions" section at FedEx shipping services and restrictions. The help page includes a detailed chart of acceptable package dimensions, whether you're using FedEx-branded packaging or your own boxes.
Regarding the error message you're getting when trying to relink your account - I checked the troubleshooting guide, but this particular error isn't listed in the standard solutions. Since you've already tried unlinking and relinking on both platforms, I think the best next step would be to contact Seller Support. Make sure to include your RequestId (J2NZMNVJNKNTQMCPH3Y2/dc2348dd-003e-40bd-b579-9f0b824670b5) when you reach out to them.
It might also be helpful to note in your support ticket that your One Rate options were working before today's relinking attempt - this information could help them investigate what changed.
Hope this helps point you in the right direction! Let us know how it goes.
Best regards, Michael
