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Bad actor post 1 star review for a Product with Clear Agitation and Advertisement of competitor brand
How do we resolve next:
A "customer" left a 1-star review on our product, which is not only fake but a clear advertisement of a competitor Brand, agitating to buy that Brand.
Amazon Community Guidelines say a Buyer should contact the Seller to resolve an issue. Instead, this actor posts a 1-star review with the advertisement of a competitor Brand. We spend thousands on Amazon Ads, and now one of our listings contains a competitor Ad + fake review.
How do we get that fake review deleted? We are not excited about spending $$$ on advertising other Brands.
We tried the report review button - no result.
We opened two cases: ID 15715274181 ID 15715049911 - no result
We emailed to 'community-help@amazon.com' - no response.
Any help or advice is appreciated.
@Danny_Amazon @SEAmod @Quincy_Amazon @Glenn_Amazon
10 replies
Seller_0rXAME9V4LQSx
1) How is this a fake review? It has a verified purchase tag meaning they actually bought from you.
2) This does not qualify for any of the limited reasons they remove seller feedback for. This is a review. Reviews are not removed.
3) As a customer, reviews like this helpful
Seller_zGoDlPZLneGhF
No chance of removal, this is not a fake review.
Reach out to the customer, try to provide some level of customer service and better understand their problem. If you do the right thing you may be able to ask them to update/remove their review.
Joey_Amazon
Hello @Seller_EB9C74SPSTtMo,
Thank you for utilizing the forums and bringing this to our attention.
First, I would like to say that you have followed proper procedures, the reason you don't hear back from the team is due to privacy reasons, the results of the investigations can't be disclosed, but the internal team does take action if needed.
Thank you,
Joey
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