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Offer free returns for US seller-fulfilled items

by News_Amazon

Free returns for seller-fulfilled items can improve customers’ experiences on Amazon and boost your sales.

Starting October 28, 2021, you will have the ability to offer free returns on your items. You may offer free returns for your entire selection by signing up at an account level or on specific items by uploading a selected list of SKUs. Customers will see a Free Returns badge on the item details page and on the Online Return Center for all your enrolled items.

By offering free returns, you are unable to deduct the return shipping amount from the refund for in-policy returns, irrespective of the return reason. In cases where no prepaid return label was offered and the buyer has shipped the item back, you are required to refund the return shipping amount to the buyer.

For more information, go to Free returns for seller-fulfilled orders.

Tags: News and Announcements
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Seller_KOsHWCDw6zcSe
In reply to: News_Amazon's post

Please elaborate. We are still offering 30 days mandatory return. It’s up to 120 days during holiday season.

Do you mean free return for unlimited period?

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Seller_CW0P5hgbsiqWX
In reply to: News_Amazon's post

HALLOWEEN IS COMING, and it is TRICK or TREAT from Amazon.

How let me see if I get this right.

  1. RFS ALREADY gives the buyer a full free return shipping as soon as the item is scanned in transit.
  2. THE TRICK: By enrolling is this scheme, the seller gives up the right to collect the the return shipping with a Safe-T claim.
  3. THE TREAT: All for the gift from Amazon of a little badge.

THE REALITY: Hopefully, most sellers can see thru this scheme intended to cut back on the massive refunds Amazon must be paying out due to fraudulent return by buyers.

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Seller_Hp6fC7PtyPMFa
In reply to: News_Amazon's post

Instead of implementing policies that force buyers to be a little more thoughtful about their purchases, you keep implementing policies that make the situation worse for third party sellers.

If a buyer knows that they’re going to have to pay to return an item, they’ll make sure they’ve selected the correct color, size, quantity, etc., before they make their purchase. But if they know it’s “free” returns then they don’t really give a damn. So they order our product, try it on, wear it for a couple days then decide they don’t like the fit, then return it and order a different size. They get the new size, repeat the whole process then decide that they liked how the first size fit instead so they return the second item and order the first again. Meanwhile, I’m paying for shipping back and forth and footing the bill for their indecision. Oh, and those items they’ve returned, I can’t sell them because they smell like crap.

Free returns aren’t free. Someone has to pay for that. We know the buyer isn’t paying and Amazon isn’t paying. So guess who pays…me.

Unfudging real.

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Seller_OfZvFTVK41gXD
In reply to: News_Amazon's post

or how about this, force all the shipping carriers to Refund sellers shipping fees back also ? [ ya right ! ]

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Seller_zwa0vzNCUEGen
In reply to: News_Amazon's post

Maybe Amazon should offer and cover this for the sellers and buyers

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Seller_nrFdj0h231r7B
In reply to: News_Amazon's post

I’m a bookseller, not a librarian.

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Seller_2ocdeVST6pSqj
In reply to: News_Amazon's post

How can they even state: By offering free returns, you are unable to deduct the return shipping amount from the refund for in-policy returns, irrespective of the return reason.
You can’t do this anymore anyway no matter what, they did away with being allowed to deduct return shipping or original shipping.

Were all just here to be in the business of free giveaway apparently and out of our pockets. Amazon is antibusiness and has very questionable and unethical business practices in place at this point. Its bad enough that all returns are basically a money stealing racket when amazon takes the money before you even have an item back. You can’t deduct the original shipping or return shipping so why bother to even make that above statement. Coming up on our last months on here, its becoming impossible.

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Seller_fGluy2Rns9Cfx
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Seller_cCzOKNQAUJTHn
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Seller_buPnyozXy1oXO
In reply to: News_Amazon's post

what big brain thought this was a good idea lollllllll you are already killing us with returns til februrary. yeah lets voluntarily lose more money ha. amazon. youre cute.

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