Amazon FBA sending Wrong items to the customer, and Customer making Negative feedback, but amazon not removing these feedbacks
I am extremely frustrated with the Amazon customer feedback team. Here i really need some help. Amazon FBA is sending Wrong items to the customers and in return customer is making negative feedbacks, but amazon would not remove these feedback. My questions is why amazon would not remove these feedback? Customer bought Earphone, but Amazon sent a Charger? WHOSE FAULT IS IT? Please help me understand, whose fault is it??? Please look at the attachments.
Attachment 1. Our item: iluv headset
Attachment 2: The two negative FBA feedback from same customers.
Attachment 3: shipment records of FBA shipment that we sent amazon headset and amazon accepted as headsets and selling as headset. 40 pcs were accepted six months ago!!!
Why amazon simply rejected to remove the feedback? how it is a seller fault?
Amazon FBA sending Wrong items to the customer, and Customer making Negative feedback, but amazon not removing these feedbacks
I am extremely frustrated with the Amazon customer feedback team. Here i really need some help. Amazon FBA is sending Wrong items to the customers and in return customer is making negative feedbacks, but amazon would not remove these feedback. My questions is why amazon would not remove these feedback? Customer bought Earphone, but Amazon sent a Charger? WHOSE FAULT IS IT? Please help me understand, whose fault is it??? Please look at the attachments.
Attachment 1. Our item: iluv headset
Attachment 2: The two negative FBA feedback from same customers.
Attachment 3: shipment records of FBA shipment that we sent amazon headset and amazon accepted as headsets and selling as headset. 40 pcs were accepted six months ago!!!
Why amazon simply rejected to remove the feedback? how it is a seller fault?
22 replies
Seller_qmmdjk76aLitl
This problem started a few months ago and (to my knowledge) has not yet been fixed. Amazon for some reason is not removing feedbacks in the same way that they used to, and they will typically tell you to violate their own policy by contacting the customer about it. Sadly, there isn’t much that can be done other than request him checks to make sure the right product is there.
Seller_olet7eVOHxQZd
Amazon seems to be very irregular on striking thru any FBA feedback. If you ask more than twice, they may threaten to suspend your account.
Seller_PCgRbQEMRfw0G
but in this case, Amazon is sending customer wrong FBA item!!! Amazon can simply intentionally do this and get a seller account suspended for poor matrics! this is a scam!
Seller_zzrWBZ1N0jY7C
my question is if the product has the correct sku sticker how can this happen ? I would consider there may be a problem there
Seller_BKlV7AqNr0t5x
Amazon’s feedback removal process changed in December 2019. Since then, it has been really not functioning. The agent of that team even falsely stated the fact. I don’t know why Amazon changed something working, and made things worse.
Seller_lYLz1roOGTQRE
- Are you absolutely sure you did not put the wrong FNSKU on the items when you sent them in?
- Have you bought or recalled one yourself to see what you receive and how it is labeled?
- Are the QI chargers the customer received a product you sell?
It seems to me that you are focusing on the wrong problem. You should FIRST try to figure out why customers are getting the wrong product, THEN worry about the feedback. I would temporarily stop selling them until you figure out what is going on. You can do that by setting the Start selling Date into the future.
No, they wouldn’t catch it. They go by the bar codes on the item, period.
Seller_Umgqx6VZyTAyJ
It is not your fault. However Amazon is no longer removing feedbacks due to Amazon warehouse error. You have a choice not to utilize Amazon warehouses if you find their error rates unacceptable.
Amazon FBA sending Wrong items to the customer, and Customer making Negative feedback, but amazon not removing these feedbacks
I am extremely frustrated with the Amazon customer feedback team. Here i really need some help. Amazon FBA is sending Wrong items to the customers and in return customer is making negative feedbacks, but amazon would not remove these feedback. My questions is why amazon would not remove these feedback? Customer bought Earphone, but Amazon sent a Charger? WHOSE FAULT IS IT? Please help me understand, whose fault is it??? Please look at the attachments.
Attachment 1. Our item: iluv headset
Attachment 2: The two negative FBA feedback from same customers.
Attachment 3: shipment records of FBA shipment that we sent amazon headset and amazon accepted as headsets and selling as headset. 40 pcs were accepted six months ago!!!
Why amazon simply rejected to remove the feedback? how it is a seller fault?
Amazon FBA sending Wrong items to the customer, and Customer making Negative feedback, but amazon not removing these feedbacks
I am extremely frustrated with the Amazon customer feedback team. Here i really need some help. Amazon FBA is sending Wrong items to the customers and in return customer is making negative feedbacks, but amazon would not remove these feedback. My questions is why amazon would not remove these feedback? Customer bought Earphone, but Amazon sent a Charger? WHOSE FAULT IS IT? Please help me understand, whose fault is it??? Please look at the attachments.
Attachment 1. Our item: iluv headset
Attachment 2: The two negative FBA feedback from same customers.
Attachment 3: shipment records of FBA shipment that we sent amazon headset and amazon accepted as headsets and selling as headset. 40 pcs were accepted six months ago!!!
Why amazon simply rejected to remove the feedback? how it is a seller fault?
Amazon FBA sending Wrong items to the customer, and Customer making Negative feedback, but amazon not removing these feedbacks
I am extremely frustrated with the Amazon customer feedback team. Here i really need some help. Amazon FBA is sending Wrong items to the customers and in return customer is making negative feedbacks, but amazon would not remove these feedback. My questions is why amazon would not remove these feedback? Customer bought Earphone, but Amazon sent a Charger? WHOSE FAULT IS IT? Please help me understand, whose fault is it??? Please look at the attachments.
Attachment 1. Our item: iluv headset
Attachment 2: The two negative FBA feedback from same customers.
Attachment 3: shipment records of FBA shipment that we sent amazon headset and amazon accepted as headsets and selling as headset. 40 pcs were accepted six months ago!!!
Why amazon simply rejected to remove the feedback? how it is a seller fault?
22 replies
22 replies
Seller_qmmdjk76aLitl
This problem started a few months ago and (to my knowledge) has not yet been fixed. Amazon for some reason is not removing feedbacks in the same way that they used to, and they will typically tell you to violate their own policy by contacting the customer about it. Sadly, there isn’t much that can be done other than request him checks to make sure the right product is there.
Seller_olet7eVOHxQZd
Amazon seems to be very irregular on striking thru any FBA feedback. If you ask more than twice, they may threaten to suspend your account.
Seller_PCgRbQEMRfw0G
but in this case, Amazon is sending customer wrong FBA item!!! Amazon can simply intentionally do this and get a seller account suspended for poor matrics! this is a scam!
Seller_zzrWBZ1N0jY7C
my question is if the product has the correct sku sticker how can this happen ? I would consider there may be a problem there
Seller_BKlV7AqNr0t5x
Amazon’s feedback removal process changed in December 2019. Since then, it has been really not functioning. The agent of that team even falsely stated the fact. I don’t know why Amazon changed something working, and made things worse.
Seller_lYLz1roOGTQRE
- Are you absolutely sure you did not put the wrong FNSKU on the items when you sent them in?
- Have you bought or recalled one yourself to see what you receive and how it is labeled?
- Are the QI chargers the customer received a product you sell?
It seems to me that you are focusing on the wrong problem. You should FIRST try to figure out why customers are getting the wrong product, THEN worry about the feedback. I would temporarily stop selling them until you figure out what is going on. You can do that by setting the Start selling Date into the future.
No, they wouldn’t catch it. They go by the bar codes on the item, period.
Seller_Umgqx6VZyTAyJ
It is not your fault. However Amazon is no longer removing feedbacks due to Amazon warehouse error. You have a choice not to utilize Amazon warehouses if you find their error rates unacceptable.
Seller_qmmdjk76aLitl
This problem started a few months ago and (to my knowledge) has not yet been fixed. Amazon for some reason is not removing feedbacks in the same way that they used to, and they will typically tell you to violate their own policy by contacting the customer about it. Sadly, there isn’t much that can be done other than request him checks to make sure the right product is there.
Seller_qmmdjk76aLitl
This problem started a few months ago and (to my knowledge) has not yet been fixed. Amazon for some reason is not removing feedbacks in the same way that they used to, and they will typically tell you to violate their own policy by contacting the customer about it. Sadly, there isn’t much that can be done other than request him checks to make sure the right product is there.
Seller_olet7eVOHxQZd
Amazon seems to be very irregular on striking thru any FBA feedback. If you ask more than twice, they may threaten to suspend your account.
Seller_olet7eVOHxQZd
Amazon seems to be very irregular on striking thru any FBA feedback. If you ask more than twice, they may threaten to suspend your account.
Seller_PCgRbQEMRfw0G
but in this case, Amazon is sending customer wrong FBA item!!! Amazon can simply intentionally do this and get a seller account suspended for poor matrics! this is a scam!
Seller_PCgRbQEMRfw0G
but in this case, Amazon is sending customer wrong FBA item!!! Amazon can simply intentionally do this and get a seller account suspended for poor matrics! this is a scam!
Seller_zzrWBZ1N0jY7C
my question is if the product has the correct sku sticker how can this happen ? I would consider there may be a problem there
Seller_zzrWBZ1N0jY7C
my question is if the product has the correct sku sticker how can this happen ? I would consider there may be a problem there
Seller_BKlV7AqNr0t5x
Amazon’s feedback removal process changed in December 2019. Since then, it has been really not functioning. The agent of that team even falsely stated the fact. I don’t know why Amazon changed something working, and made things worse.
Seller_BKlV7AqNr0t5x
Amazon’s feedback removal process changed in December 2019. Since then, it has been really not functioning. The agent of that team even falsely stated the fact. I don’t know why Amazon changed something working, and made things worse.
Seller_lYLz1roOGTQRE
- Are you absolutely sure you did not put the wrong FNSKU on the items when you sent them in?
- Have you bought or recalled one yourself to see what you receive and how it is labeled?
- Are the QI chargers the customer received a product you sell?
It seems to me that you are focusing on the wrong problem. You should FIRST try to figure out why customers are getting the wrong product, THEN worry about the feedback. I would temporarily stop selling them until you figure out what is going on. You can do that by setting the Start selling Date into the future.
No, they wouldn’t catch it. They go by the bar codes on the item, period.
Seller_lYLz1roOGTQRE
- Are you absolutely sure you did not put the wrong FNSKU on the items when you sent them in?
- Have you bought or recalled one yourself to see what you receive and how it is labeled?
- Are the QI chargers the customer received a product you sell?
It seems to me that you are focusing on the wrong problem. You should FIRST try to figure out why customers are getting the wrong product, THEN worry about the feedback. I would temporarily stop selling them until you figure out what is going on. You can do that by setting the Start selling Date into the future.
No, they wouldn’t catch it. They go by the bar codes on the item, period.
Seller_Umgqx6VZyTAyJ
It is not your fault. However Amazon is no longer removing feedbacks due to Amazon warehouse error. You have a choice not to utilize Amazon warehouses if you find their error rates unacceptable.
Seller_Umgqx6VZyTAyJ
It is not your fault. However Amazon is no longer removing feedbacks due to Amazon warehouse error. You have a choice not to utilize Amazon warehouses if you find their error rates unacceptable.
