Notice-dispute@amazon.com responses?
It seems like they are ignoring me. I am sending them the required info and am not getting anything back. Not even we have received your info. WTH? is it just me?
30 replies
Seller_jw3HRo32wY2Hk
See my previous comments on this. It appears notice-dispute no longer process appeals for some months. So you can send them everything they want, because they never read it’s impossible to get a falsely closed listing reinstated.
Seller_5jJDWQuCWOZGr
They have a lot of mails coming every day. They are overwhelmed 
You have to keep mailing them at some point they will listen. One of my listing was removed falsely even though I am the brand owner. I kept mailing and raising cases. Finally they accepted their mistake and reinstated the listing.
Seller_FYAN6Tqx0srUV
1 month ago I got a trademark infringement complaint, and I directly contacted the complainer which after 4 hours sent another email to Amazon to remove the initial complaint. It took 16 days for Amazon to look over emails and to activate my listings. In which i have called every single day to support, sent emails to all Amazon emails and so on. You really have your hands tied, and you gotta wait for their response. I am not sure if calling them every day will fasten the process…
Seller_DVtU0nTuCKhig
Hi @mattscomputers,
Bryson here with some reminders from Amazon.
When reviewing appeals for deactivated accounts, response times may vary, however, we are always working with a sense of urgency. With that being said, be sure to check your ‘Performance Notifications’ daily for any important information regarding your account status.
I would advise waiting for a response from us before sending a reply, as this may restart your place in line. In the meantime, we are gathering as much information as we can before updating you on your appeal status.
Best,
Bryson
Seller_Hm4sulVt8hzLQ
I got a reply yesterday from notice-dispute about 16 days after I received the original complaint. They are replying, it is just taking a LONG time
Seller_TD8kClMwLYBMd
Any updates? Still no updates from June 16th email sent.
Seller_TD8kClMwLYBMd
Anybody ever got any updates? I wonder if I should resend the info?
Seller_TD8kClMwLYBMd
I cant help you. I am still waiting for a response. I sent replies on a few asins and still nothing.
Seller_MntecVA7kbHKb
My FBA listing was taken down unexpectedly on Aug 26th. The email I received said “INFRINGEMENT - VALID TRADEMARK PRODUCT PACKAGING”. This is an error. I am the Brand and Trademark owner. In addition, seller support has confirmed that my listing does not break amazon’s Policy in any way. I was told to contact listing-compliance and notice-dispute. To date, the only reply I had is a bot response from listings-compliance which states to refer to the original email. Nothing from notice-dispute. This resolution path clearly does not work. Its approaching 3 weeks and nearly 70,000 lost in revenue. I am also paying storage fees for an over-sized product.
Questions:
- what other recourse do I have to get my listing reinstated?
- how do I find out who is responsible for the actions that resulted in my listing being taken down?
- what recourse do I have for the lost revenue and storage fees?
Notice-dispute@amazon.com responses?
It seems like they are ignoring me. I am sending them the required info and am not getting anything back. Not even we have received your info. WTH? is it just me?
Notice-dispute@amazon.com responses?
It seems like they are ignoring me. I am sending them the required info and am not getting anything back. Not even we have received your info. WTH? is it just me?
30 replies
30 replies
Seller_jw3HRo32wY2Hk
See my previous comments on this. It appears notice-dispute no longer process appeals for some months. So you can send them everything they want, because they never read it’s impossible to get a falsely closed listing reinstated.
Seller_5jJDWQuCWOZGr
They have a lot of mails coming every day. They are overwhelmed
You have to keep mailing them at some point they will listen. One of my listing was removed falsely even though I am the brand owner. I kept mailing and raising cases. Finally they accepted their mistake and reinstated the listing.
Seller_FYAN6Tqx0srUV
1 month ago I got a trademark infringement complaint, and I directly contacted the complainer which after 4 hours sent another email to Amazon to remove the initial complaint. It took 16 days for Amazon to look over emails and to activate my listings. In which i have called every single day to support, sent emails to all Amazon emails and so on. You really have your hands tied, and you gotta wait for their response. I am not sure if calling them every day will fasten the process…
Seller_DVtU0nTuCKhig
Hi @mattscomputers,
Bryson here with some reminders from Amazon.
When reviewing appeals for deactivated accounts, response times may vary, however, we are always working with a sense of urgency. With that being said, be sure to check your ‘Performance Notifications’ daily for any important information regarding your account status.
I would advise waiting for a response from us before sending a reply, as this may restart your place in line. In the meantime, we are gathering as much information as we can before updating you on your appeal status.
Best,
Bryson
Seller_Hm4sulVt8hzLQ
I got a reply yesterday from notice-dispute about 16 days after I received the original complaint. They are replying, it is just taking a LONG time
Seller_TD8kClMwLYBMd
Any updates? Still no updates from June 16th email sent.
Seller_TD8kClMwLYBMd
Anybody ever got any updates? I wonder if I should resend the info?
Seller_TD8kClMwLYBMd
I cant help you. I am still waiting for a response. I sent replies on a few asins and still nothing.
Seller_MntecVA7kbHKb
My FBA listing was taken down unexpectedly on Aug 26th. The email I received said “INFRINGEMENT - VALID TRADEMARK PRODUCT PACKAGING”. This is an error. I am the Brand and Trademark owner. In addition, seller support has confirmed that my listing does not break amazon’s Policy in any way. I was told to contact listing-compliance and notice-dispute. To date, the only reply I had is a bot response from listings-compliance which states to refer to the original email. Nothing from notice-dispute. This resolution path clearly does not work. Its approaching 3 weeks and nearly 70,000 lost in revenue. I am also paying storage fees for an over-sized product.
Questions:
- what other recourse do I have to get my listing reinstated?
- how do I find out who is responsible for the actions that resulted in my listing being taken down?
- what recourse do I have for the lost revenue and storage fees?
Seller_jw3HRo32wY2Hk
See my previous comments on this. It appears notice-dispute no longer process appeals for some months. So you can send them everything they want, because they never read it’s impossible to get a falsely closed listing reinstated.
Seller_jw3HRo32wY2Hk
See my previous comments on this. It appears notice-dispute no longer process appeals for some months. So you can send them everything they want, because they never read it’s impossible to get a falsely closed listing reinstated.
Seller_5jJDWQuCWOZGr
They have a lot of mails coming every day. They are overwhelmed
You have to keep mailing them at some point they will listen. One of my listing was removed falsely even though I am the brand owner. I kept mailing and raising cases. Finally they accepted their mistake and reinstated the listing.
Seller_5jJDWQuCWOZGr
They have a lot of mails coming every day. They are overwhelmed
You have to keep mailing them at some point they will listen. One of my listing was removed falsely even though I am the brand owner. I kept mailing and raising cases. Finally they accepted their mistake and reinstated the listing.
Seller_FYAN6Tqx0srUV
1 month ago I got a trademark infringement complaint, and I directly contacted the complainer which after 4 hours sent another email to Amazon to remove the initial complaint. It took 16 days for Amazon to look over emails and to activate my listings. In which i have called every single day to support, sent emails to all Amazon emails and so on. You really have your hands tied, and you gotta wait for their response. I am not sure if calling them every day will fasten the process…
Seller_FYAN6Tqx0srUV
1 month ago I got a trademark infringement complaint, and I directly contacted the complainer which after 4 hours sent another email to Amazon to remove the initial complaint. It took 16 days for Amazon to look over emails and to activate my listings. In which i have called every single day to support, sent emails to all Amazon emails and so on. You really have your hands tied, and you gotta wait for their response. I am not sure if calling them every day will fasten the process…
Seller_DVtU0nTuCKhig
Hi @mattscomputers,
Bryson here with some reminders from Amazon.
When reviewing appeals for deactivated accounts, response times may vary, however, we are always working with a sense of urgency. With that being said, be sure to check your ‘Performance Notifications’ daily for any important information regarding your account status.
I would advise waiting for a response from us before sending a reply, as this may restart your place in line. In the meantime, we are gathering as much information as we can before updating you on your appeal status.
Best,
Bryson
Seller_DVtU0nTuCKhig
Hi @mattscomputers,
Bryson here with some reminders from Amazon.
When reviewing appeals for deactivated accounts, response times may vary, however, we are always working with a sense of urgency. With that being said, be sure to check your ‘Performance Notifications’ daily for any important information regarding your account status.
I would advise waiting for a response from us before sending a reply, as this may restart your place in line. In the meantime, we are gathering as much information as we can before updating you on your appeal status.
Best,
Bryson
Seller_Hm4sulVt8hzLQ
I got a reply yesterday from notice-dispute about 16 days after I received the original complaint. They are replying, it is just taking a LONG time
Seller_Hm4sulVt8hzLQ
I got a reply yesterday from notice-dispute about 16 days after I received the original complaint. They are replying, it is just taking a LONG time
Seller_TD8kClMwLYBMd
Any updates? Still no updates from June 16th email sent.
Seller_TD8kClMwLYBMd
Any updates? Still no updates from June 16th email sent.
Seller_TD8kClMwLYBMd
Anybody ever got any updates? I wonder if I should resend the info?
Seller_TD8kClMwLYBMd
Anybody ever got any updates? I wonder if I should resend the info?
Seller_TD8kClMwLYBMd
I cant help you. I am still waiting for a response. I sent replies on a few asins and still nothing.
Seller_TD8kClMwLYBMd
I cant help you. I am still waiting for a response. I sent replies on a few asins and still nothing.
Seller_MntecVA7kbHKb
My FBA listing was taken down unexpectedly on Aug 26th. The email I received said “INFRINGEMENT - VALID TRADEMARK PRODUCT PACKAGING”. This is an error. I am the Brand and Trademark owner. In addition, seller support has confirmed that my listing does not break amazon’s Policy in any way. I was told to contact listing-compliance and notice-dispute. To date, the only reply I had is a bot response from listings-compliance which states to refer to the original email. Nothing from notice-dispute. This resolution path clearly does not work. Its approaching 3 weeks and nearly 70,000 lost in revenue. I am also paying storage fees for an over-sized product.
Questions:
- what other recourse do I have to get my listing reinstated?
- how do I find out who is responsible for the actions that resulted in my listing being taken down?
- what recourse do I have for the lost revenue and storage fees?
Seller_MntecVA7kbHKb
My FBA listing was taken down unexpectedly on Aug 26th. The email I received said “INFRINGEMENT - VALID TRADEMARK PRODUCT PACKAGING”. This is an error. I am the Brand and Trademark owner. In addition, seller support has confirmed that my listing does not break amazon’s Policy in any way. I was told to contact listing-compliance and notice-dispute. To date, the only reply I had is a bot response from listings-compliance which states to refer to the original email. Nothing from notice-dispute. This resolution path clearly does not work. Its approaching 3 weeks and nearly 70,000 lost in revenue. I am also paying storage fees for an over-sized product.
Questions:
- what other recourse do I have to get my listing reinstated?
- how do I find out who is responsible for the actions that resulted in my listing being taken down?
- what recourse do I have for the lost revenue and storage fees?
