Yes.

Unless it’s a FBA order. In which case it’d still be a maybe.

Hi. I’m a mailman and we have an option to scan items as No Access. Which means that customer has either a gate or something is preventing the carrier from reaching that specific house. It could even be a dog or something like that. Either way the item was scanned so the customer should be able to understand to make sure to have clear and safe access to his house if he wants his orders delivered. Pretty simple but I find that customers with their fancy gates just don’t understand that.

Get the phone number for the destination Post Office and call them Monday morning.

Probably the package is being held for pickup. If this is confirmed, you can then either see if the PO will return it to you, or contact the buyer telling them they need to pick it up.

I kindly write them a message make sure you go to order detail page click on there name and the additional information. Let them know it states that professionally and that they may go to the post office to claim the parcel before the post office returns to sender. If eventually it gets returned then I just process a refund , I also open a case with seller support to notate all that has occured so far in case a AtoZ case gets opened or something. Hope it works out well some of mine go get the item some dont just depends. Just be professional and kind.

Yep. However, I’ve seen this a couple of times, and delivery is usually re-attempted the next day. It’s either a lazy mailcarrier or sometimes the outside door to an apartment mailbox cluster (for example) is locked. I would try a delaying message for the Buyer or a call to the delivery office postmistress, if desperate.

In our experience USPS will usually attempt redilivery the next day or leave notice that it’s avaialble for pick up.

Hope it turns up.

Our mail carrier often scans packages as “no access” when he is behind schedule and doesn’t want to be bothered with delivering packages. Usually the customer will get them then next day. It is really an issue the customer needs to take up with their local post office. After a couple a complaints our carrier stopped doing that most of the time… I’ll cut him a little slack when he does it on days when its 110 outside.

As a seller if the buyer states they have an accessible mail box you can also complain - the USPS really wants small business customers and they KNOW they have a deadwood problem - so they are always glad to get info on carriers who need to be encouraged to take an early retirement or shape up.

It’s possible there is a security system in place and the carrier has no code, the mailbox was stuffed, there was a nasty dog on the premises, etc…

I would ask the customer, to give it until Monday, but in the interim, call the buyer’s local post office, before 8:30 AM and ask if there is an existing problem.

I have actually called the USPS post office to see if they still have the package so it does’t come back and let the buyer know to go pick it up or call them to hold it. This has worked a few times. Realistically you can google map it to see what you are dealing with. Gated community etc… 10 minutes of work in the front end can save you and hour of work in the backend or a bad review. Plus it shows good customer service and that you are on top of it.

I had the same today, but buyer hasn’t contacted me. Stamps.com’s last entry says it was delivered to individual, but the list says “Undeliverable” Hoping I don’t hear from the buyer.