HOW TO ADDRESS THIS ISSUE UPDATE ME ABOUT IT ONLY OPTION WAS DISPUTE
Hello Auto Snap,
Your Amazon.in seller account has been deactivated and your listings have been removed due to violations of our "Customer product reviews policies". To avoid further impact to your account, continue to ship open orders and respond to customer inquiries.
Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds Withholding Policy":
https://sellercentral.amazon.in/gp/help/help.html?itemID=G9RA9LYBJ3QP27M6
Why did this happen?
We are taking this action because you may have used channels such as emails, social media, and text messages to contact customers outside the Amazon buyer-seller messaging system to offer some sort of compensation like gift cards, free products, or discounts in exchange for customers to write reviews on your products. This violates our "Customer product reviews policies."
https://sellercentral.amazon.in/gp/help/external/YRKB5RU3FS5TURN
Note: This decision was reached through a combination of automated analysis and expert human review.
Has your account been deactivated in error?
If you believe there has been an error, you can submit an explanation with evidence proving your account's compliance with our "Customer Product Review Policies". Go to your "Account Health" page, click "Reactivate your account" and follow the on-screen instructions.
https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_ahr
We are here to help.
If you have questions about the content of this email, contact us:
https://sellercentral.amazon.in/help/center
Check out these additional resources for more information:
-- “Answers to Questions about Product Reviews”.
https://sellercentral.amazon.in/gp/help/help.html?itemID=201972160
-- “Intro to Customer product reviews policies” video on Seller University.
https://sellercentral.amazon.com/learn/courses?moduleId=a7e7e633-3560-436d-a5a7-9569acf75680
Seller Performance Team
Amazon.in
