@Seller_GEZPMc4CeQfh6@Seller_guPeMXBrBxqyU@Seller_zukQNO61PzGck@Seller_FJwyF3iu5qxUY@Seller_hme3Wbydd1ihr@Seller_Udi0JNbTrsmUV@Seller_nS0jcFQNDLG3e@Seller_8hQgfj6OVZYse@Seller_CnfW62x6yxvJw@Seller_PIHyltK09pbl3@Seller_FJwyF3iu5qxUY@Seller_SBIjJooGeXSQ6@Seller_rl7kltrMnkHFJ@Seller_l7Jtck9jxnEA0@Seller_l3eCP9f1PtJXC@Seller_F4AbbFj6ovBk3@Seller_4GjtS9k0cnHHv@Seller_aEROSwwdnzGiU

Dear Amazon Sellers & Amazon Representative,

We are reaching out to seek guidance and support regarding a serious issue affecting our top-selling listing on Amazon (ASIN: B07G5KPQT4). Since the first week of December until January 21st, we have received a large number of negative reviews, many of which are unverified—meaning the reviewers never actually purchased the product.

We have reported this issue to Amazon Seller Support multiple times, yet none of these negative reviews have been removed, except for 9 reviews received on January 7, 2025, which were deleted.

This situation has significantly impacted our business, and we are hoping for insights from fellow sellers who may have experienced something similar.

Issues We Are Facing:

Unverified Negative Reviews:

Many of the reviews are from users who never purchased our product, yet they have left damaging feedback.

How is it possible for someone who never ordered our product to leave a negative review?

Review Manipulation Concerns:

We have been selling on Amazon for over 8 years, and this sudden spike in negative, unverified reviews seems unusual.

These reviews directly impact our rating and ranking, making it harder for us to compete fairly.

Drop in Ratings & Sales:

In the past two months, our rating has dropped from 4.4 to 3.8 stars due to these negative reviews.

Our sales have declined significantly as a result, despite our product maintaining high quality and positive feedback from real customers.

Our Requests & Questions for the Community:

1️⃣ Has anyone faced a similar issue with unverified negative reviews damaging their listing?

2️⃣ Are there any alternative ways to escalate this issue beyond standard Seller Support?

3️⃣ What are the best strategies to get Amazon to review and remove fraudulent negative reviews?

4️⃣ If an unverified review violates Amazon’s policies, what steps have worked for other sellers to successfully get them removed?

We believe Amazon values fair competition and customer trust, and we hope to find a resolution that ensures genuine feedback is reflected on our product listing.

We appreciate any advice, insights, or success stories from sellers who have been able to address similar issues. Amazon Representatives, we would be grateful for any assistance you can provide in resolving this matter.

Best regards,

Syed Yousaf

We’ve been waiting over five days for action against multiple unauthorized sellers listing fake versions of our product under our brand-registered name.

We confirmed this by ordering one of their products—it is NOT our product. These counterfeit listings are not only stealing sales but also damaging our brand’s reputation by misleading customers. Additionally, they are selling at a price that is impossible without taking a loss, which further suggests fraudulent activity. These sellers are actively violating our trademark and infringing on our intellectual property rights.

Our products are branded and trademarked, yet despite having Brand Registry, we are facing delays in enforcement. Why is this taking so long?

This should to be escalated/addressed immediately. Counterfeit products violate Amazon’s policies, and continued inaction puts both our brand and customers at risk. Please take urgent action.

@Seller_l3eCP9f1PtJXC @Seller_SBIjJooGeXSQ6 @Seller_pAPBCLhysbW5T @Seller_l7Jtck9jxnEA0

Hello, Could you please investigate Case ID 15814742451? A counterfeit product is being sold under our brand, infringing on our design and violating our trademark.