Gated out of own products - Support is no help
Hi - 10 of our products have been gated by a scammer. I was told that we have to go through brand registry to enforce the trademark even though our manufacturer's name is on the product. We do not currently have a trademark, which will take some time. Meanwhile, we can not send in any product. Very frustrating
Question - how do these scammers prove they own a brand when they don't and what benefits do they receive since they will never send the product in.
How do I send a cease and desist letter to Amazon / foreign brands?
Thanks Sean
Gated out of own products - Support is no help
Hi - 10 of our products have been gated by a scammer. I was told that we have to go through brand registry to enforce the trademark even though our manufacturer's name is on the product. We do not currently have a trademark, which will take some time. Meanwhile, we can not send in any product. Very frustrating
Question - how do these scammers prove they own a brand when they don't and what benefits do they receive since they will never send the product in.
How do I send a cease and desist letter to Amazon / foreign brands?
Thanks Sean
1 reply
Dougal_Amazon
Hello @Seller_1BWm24CEkARWm/Sean,
My name is Dougal from the Community Manager Team and I can take a look at what may be going on. Do you have the case ID from where you were told to go through Brand Registry?
While it is true, you do need a Trademark in order to enforce it, that may not be what is actually going on. Are you just having an issue with a brand name being changed on a current ASIN that was listed under your brand that you have an approved selling application for, just not Brand Registry? If so, I think I can help depending on the specific details.
If you want me to take a look, please provide a case ID that lists the ASIN and a quick overview of what happened and I will review.
Best, Dougal
Gated out of own products - Support is no help
Hi - 10 of our products have been gated by a scammer. I was told that we have to go through brand registry to enforce the trademark even though our manufacturer's name is on the product. We do not currently have a trademark, which will take some time. Meanwhile, we can not send in any product. Very frustrating
Question - how do these scammers prove they own a brand when they don't and what benefits do they receive since they will never send the product in.
How do I send a cease and desist letter to Amazon / foreign brands?
Thanks Sean
Gated out of own products - Support is no help
Hi - 10 of our products have been gated by a scammer. I was told that we have to go through brand registry to enforce the trademark even though our manufacturer's name is on the product. We do not currently have a trademark, which will take some time. Meanwhile, we can not send in any product. Very frustrating
Question - how do these scammers prove they own a brand when they don't and what benefits do they receive since they will never send the product in.
How do I send a cease and desist letter to Amazon / foreign brands?
Thanks Sean
Gated out of own products - Support is no help
Hi - 10 of our products have been gated by a scammer. I was told that we have to go through brand registry to enforce the trademark even though our manufacturer's name is on the product. We do not currently have a trademark, which will take some time. Meanwhile, we can not send in any product. Very frustrating
Question - how do these scammers prove they own a brand when they don't and what benefits do they receive since they will never send the product in.
How do I send a cease and desist letter to Amazon / foreign brands?
Thanks Sean
1 reply
1 reply
Dougal_Amazon
Hello @Seller_1BWm24CEkARWm/Sean,
My name is Dougal from the Community Manager Team and I can take a look at what may be going on. Do you have the case ID from where you were told to go through Brand Registry?
While it is true, you do need a Trademark in order to enforce it, that may not be what is actually going on. Are you just having an issue with a brand name being changed on a current ASIN that was listed under your brand that you have an approved selling application for, just not Brand Registry? If so, I think I can help depending on the specific details.
If you want me to take a look, please provide a case ID that lists the ASIN and a quick overview of what happened and I will review.
Best, Dougal
Dougal_Amazon
Hello @Seller_1BWm24CEkARWm/Sean,
My name is Dougal from the Community Manager Team and I can take a look at what may be going on. Do you have the case ID from where you were told to go through Brand Registry?
While it is true, you do need a Trademark in order to enforce it, that may not be what is actually going on. Are you just having an issue with a brand name being changed on a current ASIN that was listed under your brand that you have an approved selling application for, just not Brand Registry? If so, I think I can help depending on the specific details.
If you want me to take a look, please provide a case ID that lists the ASIN and a quick overview of what happened and I will review.
Best, Dougal
Dougal_Amazon
Hello @Seller_1BWm24CEkARWm/Sean,
My name is Dougal from the Community Manager Team and I can take a look at what may be going on. Do you have the case ID from where you were told to go through Brand Registry?
While it is true, you do need a Trademark in order to enforce it, that may not be what is actually going on. Are you just having an issue with a brand name being changed on a current ASIN that was listed under your brand that you have an approved selling application for, just not Brand Registry? If so, I think I can help depending on the specific details.
If you want me to take a look, please provide a case ID that lists the ASIN and a quick overview of what happened and I will review.
Best, Dougal
