Cancelled Order - Shipped
Hello, we had an order that was cancelled through seller central however it was shipped internally and delivered to the customer. Is there anything we can do or anyway to dispute this?
4 replies
Seller_OvL8C4BJWiuS9
Nope. If the buyer is honest, they may send it back, but these days, I wouldn't count on it.
Jameson_Amazon
Hi @Seller_FnBFwrmhtjVO5,
Thank you for reaching out on the Seller Forums, I'm sorry to hear that this happened! I'm just coming across this thread and wanted to check in with you, has there been any updates on this order since posting?
For situations like this, you can contact the buyer via the Buyer-seller messaging service and advise them to either refuse the shipment or initiate a return. For more information on order cancellations, I'd recommend reading through this help page.
If you have any additional questions or need further assistance with this, please let me know!
All the best,
Jameson
