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My voice of customer page lists two "very poor" transactions. In the first case the customer mistakenly ordered the wrong edition of the book. In the second case the customer complained that the workbook was not in color. It was not published in color....not available in color. I contacted account health and described the problem. Their recommendation was to go to the product detail page and include "not available in color" in the description. I did not create the listing. It was already in the database when I listed the book. I suppose they want me to go through all my listings and make sure the description of the book includes everything it isn't. Incidently, negatives on the voice of the customer page can effect your metrics, and there is no way to challenge them. Our robot overlords can't be questioned.
8 replies
Seller_LImVvUWeyiCfQ
No one at Amazon will ever be able to understand how utterly ridiculous this metric is.
Glenn_Amazon
Hi there @Seller_a3dZIXYofzccZ,
I'm sorry you have had these difficulties with your orders. In general the Voice of the Customer exists to give you details on what difficulties your Buyers are having with your products and what products might be having issues due to spikes in return and negative feedback.
However it sounds like in this instance you had some feedback and negative experinces that were difficult to action. In general I'm not able to give specific details on these processes however if your provide your most recent Case ID on these issues you have had I can review to see if there are any other options and if not I can still provide your feedback to the appropriate leadership.
Thank you for your understanding.
-Glenn
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