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Update to the new buyer requested cancellation experience

by News_Amazon

The rollout of the upgraded buyer cancellation experience has started. Over the next few days you will need to monitor and process cancellations requested from Both the Buyer Seller Messages and the Manage Your Orders (MYO) page.

As of May 19, we started to rollout the new experience for Buyer Requested Cancellations. While this rollout occurs, you will receive buyer cancellations through the old experience on Buyer-Seller messages or through the new experience on the MYO page. You could receive buyer initiated cancellations in the following methods:

  • Email: You will receive all buyer cancellation requests through email under the subject line of “Order cancellation request from Amazon customer”.
  • Seller Central: You will receive some order cancellation requests through the Buyer-Seller messages, or some through the MYO page.
Note: If you cancel any requests received through either of the channels, your Cancellation Rate metric will not be impacted. We recommend that you monitor and process cancellations received on both channels.

Once the rollout is finalized, this upgraded experience moves the buyer cancellation requests out of the Buyer Seller Messages to the MYO page, allowing you to view and more efficiently process cancellations. Additionally, as part of this new experience, selling partners will continue to receive email notifications of cancellation requests.

When the rollout is finalized, buyer cancellation requests will only be received through the MYO page and email, meaning you will no longer receive them through Buyer Seller messages.

However, during the rollout phase, which we expect will be finalized by May 29, customers can submit cancellation requests through either the Buyer Seller Messages or through the new cancellation experience through the MYO page.

Important: Cancellation requests may appear in one of the two locations, so you should temporarily monitor both during the rollout.
Tags: News and Announcements
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Seller_jZWpyInw8RkYT
In reply to: News_Amazon's post

^^^ The most important part.

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Seller_YwfR7hfAsgFmC
In reply to: News_Amazon's post

This announcement references the “Manage Your Orders” page (MYO page). On my Seller Central, I see a “Manage Orders” page. I assume this is the same as the MYO page?

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Seller_0HaBAEJp9Nuu3
In reply to: News_Amazon's post

Why Amazon showing double standard there, if we place order on Amazon, they cancel it anytime and their account health matrics not disturb

While if FBM seller cancel any order, it affect account health

Amazon should give equal rights to the FBA and FBM both sellers,

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Seller_ry3aqvJVzZmye
In reply to: News_Amazon's post

Where is the entrance to the MYO page?

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Seller_jceOzRHLPQ3DZ
In reply to: News_Amazon's post

What could go wrong?

PS I’ve NEVER heard of Manage Orders called “Manage YOUR Orders.” Who else’s orders am I going to manage?

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Seller_0O69KFvrK41OD
In reply to: News_Amazon's post

This is brilliant!!! How many of us use 3p apps to download orders so we don’t have to check the orders page?

now we have to check it every few hours to make sure there is no cancelation request.

What could go wrong? more like What could go right?

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Seller_3RrRKVBBYTNOK
In reply to: News_Amazon's post

Will we still be able to see that a cancellation request was submitted, and when, once we’ve shipped the order?

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Seller_3RrRKVBBYTNOK
In reply to: News_Amazon's post

At this time, if the buyer initiates the order cancelation and you choose to go ahead and ship the order, it will not negatively impact your cancelation rate metric.

This still worries me…

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Seller_adDk4tWH6wbWN
In reply to: News_Amazon's post

Excellent feature!

I had my first cancellation with the new update the AM.

Love that there is now no need to for check cancellation message…especially in the middle of shipping operations.

Thanks for the improvement!

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Seller_Nb6ZtLcoGFwI6
In reply to: News_Amazon's post

As a seller of customizable items, my unshipped orders list is around 200-700 orders at any given time.

This new change is terrible.
To confidentially catch all order cancellation requests we must constantly flip through several order pages to find the cancelled order requests. The only other notification I’m seeing is an email sent to the primary user.

Even grouping the cancellations to the top of the ‘my orders’ screen or a button to view order cancellation requests would be a big improvement over what is currently rolled out.

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