Assistance with addressing Seller Code of Conduct - Inappropreate Communications Appeal
Hello Amazon Seller Community,
We're reaching out for advice on a Seller Code of Conduct Violation. We've received the violation notice and fully acknowledge the issue. We asked a customer to withdraw a claim so that we could facilitate a warranty claim with the manufacturer.
We've submitted multiple appeals, starting with a concise 3-page document and progressively expanding to an 11-page appeal, including training manual excerpts and customer service role-play examples.
While Amazon Account Health Support has been helpful, our appeals consistently receive the following response:
Thank you for submitting your appeal. We received your submission but do not have enough information to remove the warning from your account at this time. To remove the warning, please send the following:
-- Greater detail on the root causes for using inappropriate or unprofessional language in your communications with the Amazon community.
-- Greater detail on the actions you have taken to resolve this issue.
-- Greater detail on the steps you have taken to prevent usage of inappropriate or unprofessional language in your communications going forward.
We're clearly missing something in our appeals.
So if there is any advise that any one has had with inappropriate communication violation, please let us know.
We're also requesting a moderator to review our appeal and offer guidance or consider escalation.
How can we get our appeal in front of the right decision maker?
Thank you for your time and assistance.
FASTMODZ
2 replies
Seller_OvL8C4BJWiuS9
Just some advice here-No one wants to read a 3 page or 11-page document. Keep it short and concise. Use bullet points, do not place the blame on others.
Seller_rI7BZIczK8iAC
Your violation:
In Amazon's terms that is called:
Now search in this forum or on Google how a perfect appeal has to be built (short and concise, seller support will NOT read pages and reject automatically) and write an appeal answering specifically those three questions:
-- Greater detail on the root causes for using inappropriate or unprofessional language in your communications with the Amazon community.
-- Greater detail on the actions you have taken to resolve this issue.
-- Greater detail on the steps you have taken to prevent usage of inappropriate or unprofessional language in your communications going forward.
They highlight "inappropriate or unprofessional language", so you should probably specify your words and aknowledge that this was wrong. (WHAT th did you write to this customer??)
Yes, you have to take some hours and do some helpful research. Nobody will present you a step by step guide how you have to write your appeal. Or you can pay a specialized agency.
