I have been trying to contact Amazon on giving refund on return label generated as it was never used.

Due to address issue, item was never received by customer and I got it back by shipping agency fedex. Amazon generated a refund label which was never used. I have been talking to associates and even email as well but no one is replying on this issue

I recently incurred a significant adjustment fee for one of my orders delivered via FedEx. The dimensions they recorded are completely inaccurate. My package's dimensions are clearly different, and I have proof from the customer's front door showing the actual size. According to FedEx's product details, my package weighed 1 lb, but they listed the dimensions as 44x22x2 inches and 56 lb as you can see below, which is impossible.

I contacted Amazon Seller Support, but they informed me there was nothing they could do and advised me to reach out to FedEx. When I contacted FedEx, I encountered a common issue for sellers: without a FedEx account number, they can't process a refund since the shipment was arranged through Amazon.

Given that this charge appears on my Amazon account, I believe Amazon should rectify this unfair charge. I even visited a FedEx location today, and they confirmed they can't change the dimensions. And they confirmed that it is not possible to have those dimensions for 1 lb package. Therefore, the only solution lies with Amazon Customer Service correcting this discrepancy.

We are used to small shipping adjustments, however this year has been crazy. We recieved an order at the end of November and shipped the package with the following details.

Package Type: Package, Dimension LWH 68x4x4 Package Weight 8LB Order value was $119

While reviewing our transaction history last weekend we found that we had been charged an adjustment cost of $548.93 on that order. We checked the FedEx tracking number and found they had changed the size on our package to 100x29x8, and then adjusted the charge back to us. We have shipped hundreds of these items in the exact same packaging. The FedEx proof of delivery photo taken by their delivery drive clearly shows that the item was shipped in the original packaging and that the FedEx adjustment size claims are incorrect.

Last week we contacted FedEx who agreed that the size claims were incorrect as we have photos showng the original packaging and size, and the delivery photo clearly shows that packaging. However they told us they could only refund us if Amazon filed the request as the label was purchased through Amazon Buy shipping.

So then we contacted Amazon seller support and they told us to contact FedEx, even through we told them that we had already contacted FedEx and they told us we had to contact Amazon...

Hoping a MOD can check our case and have it forwarded to someone who can do something...

Case ID: 16791662171

All order info, photos showing original packaging, weight and FedEx proof of delivery photos are included in the case