Hello @Seller_hhwEtXc1KJURE,

Thank you for posting about your authenticity complaints.

Seller_hhwEtXc1KJURE

I received product authenticity customer complaints for a product I sold and I supply my products from the original and authorized distributor. I have purchased the same product before. When I sent my authorized distributor's invoice and the invoice my distributor received from the brand, the violation was removed from my account and I continued the sale. I encountered such a situation again and now they do not accept the documents I sent. My products are original, but they neither remove the violation from the account nor allow me to sell the product. Has anyone encountered such a situation before? What can be done?

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Typically when documentation is not accepted from the same supplier there can be a few different issues or concerns.

Seller_OvL8C4BJWiuS9

Are you selling a particular brands item?

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When you received this recent complaint, was it for the same ASIN, or was it for a different brand and product? As mentioned by @Seller_OvL8C4BJWiuS9, are you selling a specific brand, and have you confirmed the supplier is authorized to distribute this brand and product?

Does your invoices from the supplier reference the brand and product on them? Do the invoices meet our requirements listed in the responsible sourcing help page?

Have you confirmed that the ASIN is listed properly? Does the ASIN brand match the product you're selling? If there are inconsistencies in the listing versus what you sourced there could be concerns.

You had also mentioned that in the previous situation you also offered your suppliers invoices to confirm the supply chain from the brand. Did you do that again this time?

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.