account deactivated
My seller account is deactivated i never started selling yet i received a email saying
Hello HOMEGOODLLC,
You have been found to be related to an account beginning with HOME GOOD LLC.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, you first need to successfully appeal all policy violations on any and all other selling accounts that are enforced by submitting appeals for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
2 replies
Seller_kIukTwdhvntAp
"Please follow the instructions in the communication received for that account or by signing into your Seller Central account."
Do you know that account, and if so, did you do what Amazon says to do?
Additional questions about related accounts --
Have you EVER had another account, even on the BUYER side?
Have any family members or business associates had other Amazon accounts of any type?
Has ANYONE ever logged into THEIR Amazon account from your home or business?
Have you ever logged into your account from a business location that had an Amazon account of their own?
Have any of the above individuals ever had accounts that have been closed or sanctioned?
Have you ever STARTED to open an account including those ‘Global Accounts’ and you did not finish the account application?
Are you, or HAVE YOU EVER, used one of the deadly Virtual Assistants?
Amazon will match your internet information to every account on the site. They are probably better at it than the CIA and NSA combined for rooting out related accounts that way.
And, this was released a while back with very little fanfare -- AMAZON STATEMENT (FINALLY) – read it carefully ---
https://sellercentral.amazon.com/seller-forums/discussions/t/dc2c4cdf-30bc-48f3-b878-2c1993aa8506
Additional information courtesy of a post by @stevie_amazon on this thread -
https://sellercentral.amazon.com/seller-forums/discussions/t/a1302298-48e2-45c8-8203-f42385392573?postId=cf17c713-18a0-4281-89ec-54852a901279
“take the following into consideration as well:
• Have you ever shared your payment method with anyone who might have an account?
• Have you ever assisted anyone else with their account, whether it be operating the account or setting the account up?
• Have you used any service providers for things such as marketing, logistics, or fulfillment?
• Is there any information on your selling account that you do not recognize as yours?“
Emet_Amazon
Hello @Seller_ZNnYNPcl03eVp,
Thank you for posting your concerns with a multiple account policy violation.
Hello HOMEGOODLLC,
You have been found to be related to an account beginning with HOME GOOD LLC.
I appreciate you sharing your experience with your account deactivation. Multiple accounts can be rather ambiguous and may even seem like it lacks direction in most scenarios. So I can offer more support I wanted to follow up on what was provided and some common scenarios. As you mentioned, you were found to be in association with a very similar store name. As noted by @Seller_kIukTwdhvntAp this could be due to having multiple accounts under the same name, or a result of a global account being deactivated. When you sign up to sell on amazon you are asked if you want to sell globally. If you select "Sell Globally" it establishes a store in each region you wish to sell. This can include not only the American region including US, Canada, Mexico, and Brazil but also Europe and Asia.
You can normally confirm a global account situation by navigating to your account information page. Once there you should have a window titled "Store Status", this includes all regions and stores you have under this account. You will be required to use the region switcher at the top of your account and navigate to each store and verify it is in an active state. If you encounter a deactivated store, you will be required to address the situation.
If you need support with addressing these issues, I encourage you to share your deactivation notice from that store. This will allow me to provide more precise feedback and guidance on your situation.
Once you have verified all remaining stores have been reactivated, you will need to head back to the store with the multiple account policy violation so you can properly acknowledge the reactivation of your other stores.
As there are couple of scenarios within these multiple account policy violations, if this does not fit your situation, please provide more information surrounding your issues so I can continue to offer available guidance and next steps.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
