Two ASINs were incorrectly flagged as "adult products" and disappeared from search. After contacting seller support, they acknowledged that both ASINs were "already correctly classified as non-adult products" but that "the ASINs [have] block from all product search which is causing the search restriction" and that they've submitted a request to remove the restrictions and to allow up to 72 hours for changes to take place.
After 72 hours the restriction still was not removed and neither ASIN was searchable. I reopened the cases and was again told that a request to remove the restrictions had been submitted and to wait 72 hours for the restriction to be removed but still nothing has changed. CASE IDs: 17105477761, 17059882151
Is there a way to get any help with having the search restrictions removed on here?
@Manny_Amazon @Glenn_Amazon
Can you please help with this? Thank you!
Hello @Seller_vZ40irsUOhLKZ,
Thanks for submitting your inquiry. I've reviewed the details of this issue and see that you have case 17105477761 currently open with the team who is actively looking into this issue. Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.
Regards,
- Manny