Unfair Account Deactivation: Verification Code Not Sent by Amazon
I’m facing an issue with my Amazon seller account verification. The address verification code has been stuck in "preparing" status for the past 14 days, despite two attempts. Now, I only have one final attempt left to complete the process.
To make matters worse, my account is deactivated due to this issue, even though it’s not my fault. I’m concerned about how long it will take to resolve this. If the process takes over a week, will my store remain deactivated the entire time?
I’ve already opened a case with support (Case ID: 16932357341), but the issue remains unresolved.
Please prioritize resolving this issue.
Unfair Account Deactivation: Verification Code Not Sent by Amazon
I’m facing an issue with my Amazon seller account verification. The address verification code has been stuck in "preparing" status for the past 14 days, despite two attempts. Now, I only have one final attempt left to complete the process.
To make matters worse, my account is deactivated due to this issue, even though it’s not my fault. I’m concerned about how long it will take to resolve this. If the process takes over a week, will my store remain deactivated the entire time?
I’ve already opened a case with support (Case ID: 16932357341), but the issue remains unresolved.
Please prioritize resolving this issue.
4 replies
Levi_Dylan_Amazon
Hello @Seller_zOYQXiGI1RdYx,
Thank you for reaching out here on the forums.
The address verification code has been stuck in "preparing" status for the past 14 days, despite two attempts. Now, I only have one final attempt left to complete the process.
To make matters worse, my account is deactivated due to this issue, even though it’s not my fault. I’m concerned about how long it will take to resolve this. If the process takes over a week, will my store remain deactivated the entire time?
I understand that you are experiencing issues receiving the business address verification post card and on top of that your account has been deactivated, so this is causing you concern. Rest assured, I am here to support you and help however I can to get a resolution.
I was able to work with our partner teams about your situation and from what I am seeing, you have a postcard on the way with an estimated delivery date of today 12/31/24. Could you please let me know if you do receive it today or if you already have it in your possession?
In order to help you the best, I have gone ahead and raised this up to our internal team for a review. If in the meantime, you do receive the postcard and get the address verified let me know and I will update the review. I will keep my eye on this and reach out to you if anything additional is required from your end.
I hope this is helpful for you and please keep in touch if anything changes. Have a Happy New Year!
Wishing you the best,
LeviDylan
Unfair Account Deactivation: Verification Code Not Sent by Amazon
I’m facing an issue with my Amazon seller account verification. The address verification code has been stuck in "preparing" status for the past 14 days, despite two attempts. Now, I only have one final attempt left to complete the process.
To make matters worse, my account is deactivated due to this issue, even though it’s not my fault. I’m concerned about how long it will take to resolve this. If the process takes over a week, will my store remain deactivated the entire time?
I’ve already opened a case with support (Case ID: 16932357341), but the issue remains unresolved.
Please prioritize resolving this issue.
Unfair Account Deactivation: Verification Code Not Sent by Amazon
I’m facing an issue with my Amazon seller account verification. The address verification code has been stuck in "preparing" status for the past 14 days, despite two attempts. Now, I only have one final attempt left to complete the process.
To make matters worse, my account is deactivated due to this issue, even though it’s not my fault. I’m concerned about how long it will take to resolve this. If the process takes over a week, will my store remain deactivated the entire time?
I’ve already opened a case with support (Case ID: 16932357341), but the issue remains unresolved.
Please prioritize resolving this issue.
Unfair Account Deactivation: Verification Code Not Sent by Amazon
I’m facing an issue with my Amazon seller account verification. The address verification code has been stuck in "preparing" status for the past 14 days, despite two attempts. Now, I only have one final attempt left to complete the process.
To make matters worse, my account is deactivated due to this issue, even though it’s not my fault. I’m concerned about how long it will take to resolve this. If the process takes over a week, will my store remain deactivated the entire time?
I’ve already opened a case with support (Case ID: 16932357341), but the issue remains unresolved.
Please prioritize resolving this issue.
4 replies
4 replies
Levi_Dylan_Amazon
Hello @Seller_zOYQXiGI1RdYx,
Thank you for reaching out here on the forums.
The address verification code has been stuck in "preparing" status for the past 14 days, despite two attempts. Now, I only have one final attempt left to complete the process.
To make matters worse, my account is deactivated due to this issue, even though it’s not my fault. I’m concerned about how long it will take to resolve this. If the process takes over a week, will my store remain deactivated the entire time?
I understand that you are experiencing issues receiving the business address verification post card and on top of that your account has been deactivated, so this is causing you concern. Rest assured, I am here to support you and help however I can to get a resolution.
I was able to work with our partner teams about your situation and from what I am seeing, you have a postcard on the way with an estimated delivery date of today 12/31/24. Could you please let me know if you do receive it today or if you already have it in your possession?
In order to help you the best, I have gone ahead and raised this up to our internal team for a review. If in the meantime, you do receive the postcard and get the address verified let me know and I will update the review. I will keep my eye on this and reach out to you if anything additional is required from your end.
I hope this is helpful for you and please keep in touch if anything changes. Have a Happy New Year!
Wishing you the best,
LeviDylan
Levi_Dylan_Amazon
Hello @Seller_zOYQXiGI1RdYx,
Thank you for reaching out here on the forums.
The address verification code has been stuck in "preparing" status for the past 14 days, despite two attempts. Now, I only have one final attempt left to complete the process.
To make matters worse, my account is deactivated due to this issue, even though it’s not my fault. I’m concerned about how long it will take to resolve this. If the process takes over a week, will my store remain deactivated the entire time?
I understand that you are experiencing issues receiving the business address verification post card and on top of that your account has been deactivated, so this is causing you concern. Rest assured, I am here to support you and help however I can to get a resolution.
I was able to work with our partner teams about your situation and from what I am seeing, you have a postcard on the way with an estimated delivery date of today 12/31/24. Could you please let me know if you do receive it today or if you already have it in your possession?
In order to help you the best, I have gone ahead and raised this up to our internal team for a review. If in the meantime, you do receive the postcard and get the address verified let me know and I will update the review. I will keep my eye on this and reach out to you if anything additional is required from your end.
I hope this is helpful for you and please keep in touch if anything changes. Have a Happy New Year!
Wishing you the best,
LeviDylan
Levi_Dylan_Amazon
Hello @Seller_zOYQXiGI1RdYx,
Thank you for reaching out here on the forums.
The address verification code has been stuck in "preparing" status for the past 14 days, despite two attempts. Now, I only have one final attempt left to complete the process.
To make matters worse, my account is deactivated due to this issue, even though it’s not my fault. I’m concerned about how long it will take to resolve this. If the process takes over a week, will my store remain deactivated the entire time?
I understand that you are experiencing issues receiving the business address verification post card and on top of that your account has been deactivated, so this is causing you concern. Rest assured, I am here to support you and help however I can to get a resolution.
I was able to work with our partner teams about your situation and from what I am seeing, you have a postcard on the way with an estimated delivery date of today 12/31/24. Could you please let me know if you do receive it today or if you already have it in your possession?
In order to help you the best, I have gone ahead and raised this up to our internal team for a review. If in the meantime, you do receive the postcard and get the address verified let me know and I will update the review. I will keep my eye on this and reach out to you if anything additional is required from your end.
I hope this is helpful for you and please keep in touch if anything changes. Have a Happy New Year!
Wishing you the best,
LeviDylan
