Shipping Adjustments - 1 lb is still 16 oz correct?
I'm always diligent to select the correct dimensions and weight of my shipments. I understand that I will occasionally make a mistake, or even that the carrier from time to time make a mistake. But the shipping adjustments I'm seeing lately are just out of control.
My most recent complaint is where i have several orders that are charged about double of the regular rate. When I asked Seller Support to investigate they tell me that you input shipping size 14x9x5 and 32 ounces for weight, but the carrier audited dimensions were 14x9x5 and 2 lbs. So you were charged more. I've written to 3 different Seller Support employees who all responded with the same response.
Isn't 16 ounces still 1 pound, or did they change that and nobody told me?
Josh B.
30 replies
Topher_Amazon
Hi @Seller_T3SyswmWpq9GD,
Sorry to read about this. Can you share the case ID(s) in question with us so we can take a look?
Topher
Seller_s7F7fMBDtix0d
My only advice is anything over 15 oz use #'s and ounces when entering shipping. Their system must have a bug. Hopefully the Mod will help you with the bogus charges.
Seller_wnc1pjYEF5ZqF
Seller support is only familiar with the metric system, apparently.
Seller_fLvvZO4xNMu0D
How coincident, a lot of sellers got hit by Adjustment fee on 7/4/2024. I believe that Amazon's AI screwed us again.
Seller_NTuNXLsUe1GMp
This is audited/actual dimensions and weights, not billing weight. 14x9x5/139 round up is 5lbs. The billing weight will be 5lbs.
Seller_i1SMj965dcJOV
No, 1lb = 15oz in the shipper world... It has to be UNDER the target weight cutoff. I have a shipping scale that rounds up for me when I get too close to the 1/2lb 🤔
Seller_RSMYvDoptcfRI
We are having the same issue. We even took the components to the post office to have them weight it. They gave us a printout of the weight showing we were overcharged via adjustment and still having issues getting our money back.
Seller_OfZvFTVK41gXD
on the bay 15.9 oz [ is still under 1 # ]
unless it changes on 7/14/24 when the new rates kick in ??
Seller_SJRMV3s4mNrFA
That would be funny if it weren't so typical today...
Seller_nBUcRErQhJ4JW
This is Amazon world, they make their own rules.
Ask the support case agent " do you comprehend" ?
