Hello all,

I have been struggling since days to reactivate my account due to INFORM Consumers Acts compliance. There is an item which is not checked ( the identity verification). Whenever I click to verify I am routed back to the help page so I cannot access the authentification window.

I followed some performance notifications which propose me to open a case and ask for another attempt for identity verification. After doing that, I have been transferred to the Seller Identity team. I uploaded all the documents ( Driving licence, passport, Business licence, proof of address issued less than 180 days ) . Different types of answers

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Answer 1:

Hello,

We have reviewed your submission, but we could not complete your verification. As a result, your account will not be activated.

Why is this happening?

Your account has been deactivated because you may have outstanding document or information requests in your Seller Central account.

Until you respond to all outstanding requests and submit the required entries in Seller Central, you will continue to have limited access to your selling account.

How do I resolve this situation?

To gain full access to your account, submit all outstanding documents or information.

Without the complete documentation and information, or if we are not able to verify your submissions, you will not be allowed to sell in Amazon stores.

Answer 2:

Hello,

We have received your inquiry, but we cannot provide support on this matter.

Why is this happening?

We cannot provide support on this matter because your request is not related to seller identity verification or related processes.

We're here to help

If you have any further questions about our policies or requirements, contact Selling Partner Support:

Answer 3:

Hello,

We are contacting you because you have incorrectly submitted the documents that are required for your identity verification.

To continue with the verification, you have to upload all of the requested documents in your Seller Central account.

You should not attach the documents directly to the opened case, nor should you send the documents as attachments in a response to this email.

How do I submit the required documents?

1. Sign in to Seller Central:

https://sellercentral.amazon.com

2. Navigate to the "Identity Verification" section.

3. Follow the on-screen instructions to update the required documents or information.

4. Click "Submit" to save the changes.

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I always answer that this is the only way for me to get verified. I don't have the luxury anymore to do it the normal way as the identity verification window does not open and jump back to the help page. But well, no one listen. It seems like I am writing to robots.

Some days ago, someone from the Seller Identy team wrote to me that I was verified and that I could start to sell. However my account was still deactivated

I am reaching out again because this situation has become extremely frustrating. It feels exasperating to have to repeat myself in countless ways, only to face a wall of indifference from those who are unwilling to listen or help me properly.

I urgently need assistance to resolve this issue. Please let me know if there is anyone who can genuinely take ownership of this matter and guide me through to a solution.

Case ID : 16710381601 ; 16713365821; 16685999141 etc...