Hello Dear, we have dispatched our all orders on time, we have raised tickets for all the orders which have been dispatched late by courier partner, because of your courier boy/partner not pickupedup and dispatched timely, and now our account health is down or At Risk, it is your courier partner's fault, not our fault, please check and correct our account health. I contact to your customer support but did not get any response or best solution, please help and reply with a proper solution.

Order ID: 403-9817994-1652350

My account health is at risk. It shows that Your Late Dispatch Rate is 100%; the target is 2%

My Account Health at risk Rating 204

Late Dispatch Rate is 15.56%; the target is 2%.