Invalid charge method
Hello! This morning I got a message about the Invalid charge method, which has deactivated my Seller account. I have been using my company card for the charge method since the beginning, and there have been no problems so far. And even if I try to change the debit card, I cannot because every time it says - "There was a problem. Please ensure your card details are correct." I wanted to open a new case, but every time there is an error during the process - the text input box starts to spin. In all my years of selling, I have never had any problems and I don't understand what is going on. Does anyone have any idea what to do?
Invalid charge method
Hello! This morning I got a message about the Invalid charge method, which has deactivated my Seller account. I have been using my company card for the charge method since the beginning, and there have been no problems so far. And even if I try to change the debit card, I cannot because every time it says - "There was a problem. Please ensure your card details are correct." I wanted to open a new case, but every time there is an error during the process - the text input box starts to spin. In all my years of selling, I have never had any problems and I don't understand what is going on. Does anyone have any idea what to do?
5 replies
Seller_SgMqxs3wAEuSI
[Moderator Edit: removed personal solicitations]
Seller_oFB9aOsFKhRu4
Check the payment method on your buyer side of the account. I had to update mine and then everything worked perfectly on the seller side!
Connor_Amazon
Hi @Seller_RU3vjlDyaIgxB
Connor from Amazon here, thanks for reaching out to us.
I do see that the payment is showing valid on your account. Please let me know if you are still having any account issues and I will be happy to take another look.
Best,
Connor
Invalid charge method
Hello! This morning I got a message about the Invalid charge method, which has deactivated my Seller account. I have been using my company card for the charge method since the beginning, and there have been no problems so far. And even if I try to change the debit card, I cannot because every time it says - "There was a problem. Please ensure your card details are correct." I wanted to open a new case, but every time there is an error during the process - the text input box starts to spin. In all my years of selling, I have never had any problems and I don't understand what is going on. Does anyone have any idea what to do?
Invalid charge method
Hello! This morning I got a message about the Invalid charge method, which has deactivated my Seller account. I have been using my company card for the charge method since the beginning, and there have been no problems so far. And even if I try to change the debit card, I cannot because every time it says - "There was a problem. Please ensure your card details are correct." I wanted to open a new case, but every time there is an error during the process - the text input box starts to spin. In all my years of selling, I have never had any problems and I don't understand what is going on. Does anyone have any idea what to do?
Invalid charge method
Hello! This morning I got a message about the Invalid charge method, which has deactivated my Seller account. I have been using my company card for the charge method since the beginning, and there have been no problems so far. And even if I try to change the debit card, I cannot because every time it says - "There was a problem. Please ensure your card details are correct." I wanted to open a new case, but every time there is an error during the process - the text input box starts to spin. In all my years of selling, I have never had any problems and I don't understand what is going on. Does anyone have any idea what to do?
5 replies
5 replies
Seller_SgMqxs3wAEuSI
[Moderator Edit: removed personal solicitations]
Seller_oFB9aOsFKhRu4
Check the payment method on your buyer side of the account. I had to update mine and then everything worked perfectly on the seller side!
Connor_Amazon
Hi @Seller_RU3vjlDyaIgxB
Connor from Amazon here, thanks for reaching out to us.
I do see that the payment is showing valid on your account. Please let me know if you are still having any account issues and I will be happy to take another look.
Best,
Connor
Seller_SgMqxs3wAEuSI
[Moderator Edit: removed personal solicitations]
Seller_SgMqxs3wAEuSI
[Moderator Edit: removed personal solicitations]
Seller_oFB9aOsFKhRu4
Check the payment method on your buyer side of the account. I had to update mine and then everything worked perfectly on the seller side!
Seller_oFB9aOsFKhRu4
Check the payment method on your buyer side of the account. I had to update mine and then everything worked perfectly on the seller side!
Connor_Amazon
Hi @Seller_RU3vjlDyaIgxB
Connor from Amazon here, thanks for reaching out to us.
I do see that the payment is showing valid on your account. Please let me know if you are still having any account issues and I will be happy to take another look.
Best,
Connor
Connor_Amazon
Hi @Seller_RU3vjlDyaIgxB
Connor from Amazon here, thanks for reaching out to us.
I do see that the payment is showing valid on your account. Please let me know if you are still having any account issues and I will be happy to take another look.
Best,
Connor
