Skin Lightening Category - Appeal Approved but cannot relist
My ASIN was flagged as a skin-lightening product which it is not. We filed an appeal through the account health dashboard and it was approved. However, we still cannot relist the ASIN. I created case: 16662979271 with the below supporting documents (email from Amazon showing approved and also a screen shot of our dashboard showing appeal approved. However I am still going in circles with Amazon support on this case. Can someone please assist me?
@Danny_Amazon
@Levi_Dylan_Amazon
@Glenn_Amazon
2 replies
Seller_Jg61xZz50GWRl
Can anyone assist me with this please?
@Jameson_Amazon
Emet_Amazon
Hello @Seller_Jg61xZz50GWRl,
Thank you for posting your concerns with your listing.
I have reviewed the situation and can advise that at this time the situation is being reviewed by the appropriate teams. They will be able to verify the situation and offer guidance on next steps if any are needed by you. You should receive a follow message on the mentioned case, I will also follow up here with you once this team updates me on the situation. Should any information be requested, I can continue to work with you in this space to ensure the issue is resolved.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Skin Lightening Category - Appeal Approved but cannot relist
My ASIN was flagged as a skin-lightening product which it is not. We filed an appeal through the account health dashboard and it was approved. However, we still cannot relist the ASIN. I created case: 16662979271 with the below supporting documents (email from Amazon showing approved and also a screen shot of our dashboard showing appeal approved. However I am still going in circles with Amazon support on this case. Can someone please assist me?
@Danny_Amazon
@Levi_Dylan_Amazon
@Glenn_Amazon
Skin Lightening Category - Appeal Approved but cannot relist
My ASIN was flagged as a skin-lightening product which it is not. We filed an appeal through the account health dashboard and it was approved. However, we still cannot relist the ASIN. I created case: 16662979271 with the below supporting documents (email from Amazon showing approved and also a screen shot of our dashboard showing appeal approved. However I am still going in circles with Amazon support on this case. Can someone please assist me?
@Danny_Amazon
@Levi_Dylan_Amazon
@Glenn_Amazon
2 replies
2 replies
Seller_Jg61xZz50GWRl
Can anyone assist me with this please?
@Jameson_Amazon
Emet_Amazon
Hello @Seller_Jg61xZz50GWRl,
Thank you for posting your concerns with your listing.
I have reviewed the situation and can advise that at this time the situation is being reviewed by the appropriate teams. They will be able to verify the situation and offer guidance on next steps if any are needed by you. You should receive a follow message on the mentioned case, I will also follow up here with you once this team updates me on the situation. Should any information be requested, I can continue to work with you in this space to ensure the issue is resolved.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_Jg61xZz50GWRl
Can anyone assist me with this please?
@Jameson_Amazon
Seller_Jg61xZz50GWRl
Can anyone assist me with this please?
@Jameson_Amazon
Emet_Amazon
Hello @Seller_Jg61xZz50GWRl,
Thank you for posting your concerns with your listing.
I have reviewed the situation and can advise that at this time the situation is being reviewed by the appropriate teams. They will be able to verify the situation and offer guidance on next steps if any are needed by you. You should receive a follow message on the mentioned case, I will also follow up here with you once this team updates me on the situation. Should any information be requested, I can continue to work with you in this space to ensure the issue is resolved.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_Jg61xZz50GWRl,
Thank you for posting your concerns with your listing.
I have reviewed the situation and can advise that at this time the situation is being reviewed by the appropriate teams. They will be able to verify the situation and offer guidance on next steps if any are needed by you. You should receive a follow message on the mentioned case, I will also follow up here with you once this team updates me on the situation. Should any information be requested, I can continue to work with you in this space to ensure the issue is resolved.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
