HELP difference between estimated and guaranteed delivery dates?

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Seller_T1h4SrS48NmTT

HELP difference between estimated and guaranteed delivery dates?

A customer requested expedited shipping. We shipped the item Via Priority and got It there within the shipping window. The customer claims they were shown a guaranteed delivery date before checkout and then an estimated delivery date after they completed check out. The customer is now dissatisfied that they paid extra for expedited shipping, and didn’t receive the item on they day they were "guaranteed ". Has this happened to anyone else? Am i responsible for refunding the expedited shipping cost out of my own pocket? Thoughts?

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Tags:INR (item not received), Shipping, Shipping costs
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Seller_cIIdgKwVd6QF7

There is no guaranteed delivery date for Expedited shipping. Period.

Expedited Shipping

To avoid negative feedback, and possible A-Z Claim, refund the different the postage; as a gesture of good will.

Funky

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Seller_tzfX0jBLBCmu2

No. You are responsible for making sure that the item arrives in the date range in the order.

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Seller_WQj6Zg0jH6DBA

image

Do your orders have any flags like the ones shown above?

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