ACCOUNT RE ACTIVATION APPEAL
HELLO
MY ACCOUNT IS DE ACTIVATED AND AMZON IS ASKING ME THAT YOUR ACCOUNT IS LINK WITH OTHER ACCOUNT 7STARSPORTS BUT I AM NOT AT TALL BELONGING TO THIS ACCOUNT
I AM ONLY BELONGING TO MY ACCOUNT BUT I HAVE DONE APPEAL MOTHER THAN 6 TIME BUT AMAZON ALWAYS ASKING ME THAT YOUR DATA IS INSUFFINENT SO KINDLY HELP ME
6 replies
Seller_rI7BZIczK8iAC
NO UPPERCASE PLEASE. Use another translation program. We don't understand you.
Emet_Amazon
Hello @Seller_yjMh8wZj45eB7,
Thank you for posting your concerns with your account.
I see here you mentioned a concern with a link between your store and another store "7STARSPORTS". As mentioned you do not belong to this account, understanding how frustrating it is to have your account deactivated I would need additional information to better understand your specific situation.
- Have you at any point hired someone to help manage or run the store?
- Have you provided your login information to another individual?
- Have you granted user permissions or access to the account?
- Do you have a business partner or third party companies with access to your store?
- Have you shared your device(s) with anyone else who sells on amazon?
- Do you share a WiFi network with anyone?
These are just a few examples of how these situations can occur. You may need to research the situation, further on who may have had access to your account, devices, or networks.
When you provided your appeal, what information did you submit? Did you provide a written plan of action, documentation?
Typically when it comes to our code of conduct - multiple accounts policy, we will provide two paths to resolve the situation. The first path is to provide supporting documentation that outlines why there was an association, but also provides proof of separation. This can include, but is not limited to contracts, bill of sale, transfer of ownership or similar documents.
If these documents do not exist, or do not meet our requirements, you will need to follow the second provided path and ensure the associated store is in an active state. This would be the only methods to resolve the multiple account policy violation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_yjMh8wZj45eB7,
Thank you for following up with your appeal.
I appreciate the clarification surrounding what you feel caused the situation. As mentioned a prior employee has access to your account through their device. Can you advise more on this employees role in your account? Were they part of pack and ship, did they manage your account? This would need to be in your explanation of the situation, along with specific dates of hire and termination.
What documentation have you provided thus far? As previously mentioned we can accept contracts or similar employment documentation, termination agreement, proof of payment for services rendered. Should partial information be available such as an initial contract but no termination agreement, we may be able to accept an affidavit but I cannot guarantee it's accepted.
So I can ensure we cover all bases, I wanted to bring this section up again. Do you have any communication with your prior employee? Have you reached out about having them reinstate their account? If they are willing and manage to reinstate their account, you would simply need to acknowledge the reinstated store for review and eligibility for reinstatement.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
