Change/Credits incorrect Label - Outbound mail (Amazon Shipping) - Measured shipment on its side?!
This thing is fun. I get those monthly notices stating I screwed up on my shipping options. Yet when you look at the facts, there was no mistake on behalf of the customer but rather some silly issue where someone measured the box from a different side, such as on its side vs on its bottom.
Looking into it they claim I have 7 issues this month and 6 of them state I'm off by 15 cents, and one is 45 cents. That seems too perfect of numbers, suggesting I messed up in a common persistent way.
So, I look closer, first example shows that someone swapped length vs height, but other than that everything matches the information I submitted, including under the weight it's charged.
What? They want to charge me $0.15 because they measured a rectangular box on its side vs on its bottom? The last column is me taking the package weight and converting to ounces to match the manifest weight.
I suspect Amazon isn't charging/paying the correct amount but there's no fault by the seller as proven in the spreadsheet sent to me.
The mail comes through with NO WAY to contact the group creating these so sharing it publicly as my only option.
For line 1, here's the submitted info to Amazon on that order
Dimensions (LWH):14.0 x 9.0 x 2.0 IN
Where it's 14" Long, 9" Wide, and 2" High, but someone put it on its side and measured while it was not stable on the 2" surface
Change/Credits incorrect Label - Outbound mail (Amazon Shipping) - Measured shipment on its side?!
This thing is fun. I get those monthly notices stating I screwed up on my shipping options. Yet when you look at the facts, there was no mistake on behalf of the customer but rather some silly issue where someone measured the box from a different side, such as on its side vs on its bottom.
Looking into it they claim I have 7 issues this month and 6 of them state I'm off by 15 cents, and one is 45 cents. That seems too perfect of numbers, suggesting I messed up in a common persistent way.
So, I look closer, first example shows that someone swapped length vs height, but other than that everything matches the information I submitted, including under the weight it's charged.
What? They want to charge me $0.15 because they measured a rectangular box on its side vs on its bottom? The last column is me taking the package weight and converting to ounces to match the manifest weight.
I suspect Amazon isn't charging/paying the correct amount but there's no fault by the seller as proven in the spreadsheet sent to me.
The mail comes through with NO WAY to contact the group creating these so sharing it publicly as my only option.
For line 1, here's the submitted info to Amazon on that order
Dimensions (LWH):14.0 x 9.0 x 2.0 IN
Where it's 14" Long, 9" Wide, and 2" High, but someone put it on its side and measured while it was not stable on the 2" surface
4 replies
Dominic_Amazon
Hi @Seller_cnbLDFLRDIWOY,
Dominic from Amazon here, happy to help! I think this is related to carrier shipping correction charges.
Carrier shipping corrections are calculated based on the package weight and dimensions measured by the carriers when delivering the product. For USPS shipping, the cost is based on the actual weight. For UPS shipping, the cost is based on the billable weight, which is the greater of the actual weight or the dimensional weight. There are three key package measurements you may need to calculate for shipping cost:
- Length: Length is the longest side of the package.
- Girth: Girth is the distance or circumference around a package.
- Girth for rectangular packages = (2 x width) + (2 x height).
- Girth for cylindrical packages = circumference of the cylinder.
Dimensional weight: Reflects package density, which is the amount of space a package occupies in relation to its actual weight. It is calculated by multiplying height x length x width, divided by the applicable carrier DIM divisor.
You can avoid carrier shipping correction charges by doing the following:
- Confirming you are providing accurate shipment details when you create a shipment.
- Confirming you are taking into consideration dimensional weight when calculating your shipping rates.
- For both dimension and weight measurements, always remember to round up to the nearest whole number.
For more information visit UPS’s recommendations to avoid shipping charge corrections.
Please let me know if you have any questions!
Best,
Dominic
KJ_Amazon
@Seller_cnbLDFLRDIWOY I received an update from our partner team about the latest round of shipping adjustment emails.
As you reported, there was an error in the package/manifest dimension information shown on your spreadsheet.
Though the spreadsheet shows matching information, USPS reported differences between their carrier-audited information and the label information. (In your case, there were small differences.)
I apologize for the confusion, and our partner team is working to prevent this from happening in the future.
KJ_Amazon
Change/Credits incorrect Label - Outbound mail (Amazon Shipping) - Measured shipment on its side?!
This thing is fun. I get those monthly notices stating I screwed up on my shipping options. Yet when you look at the facts, there was no mistake on behalf of the customer but rather some silly issue where someone measured the box from a different side, such as on its side vs on its bottom.
Looking into it they claim I have 7 issues this month and 6 of them state I'm off by 15 cents, and one is 45 cents. That seems too perfect of numbers, suggesting I messed up in a common persistent way.
So, I look closer, first example shows that someone swapped length vs height, but other than that everything matches the information I submitted, including under the weight it's charged.
What? They want to charge me $0.15 because they measured a rectangular box on its side vs on its bottom? The last column is me taking the package weight and converting to ounces to match the manifest weight.
I suspect Amazon isn't charging/paying the correct amount but there's no fault by the seller as proven in the spreadsheet sent to me.
The mail comes through with NO WAY to contact the group creating these so sharing it publicly as my only option.
For line 1, here's the submitted info to Amazon on that order
Dimensions (LWH):14.0 x 9.0 x 2.0 IN
Where it's 14" Long, 9" Wide, and 2" High, but someone put it on its side and measured while it was not stable on the 2" surface
Change/Credits incorrect Label - Outbound mail (Amazon Shipping) - Measured shipment on its side?!
This thing is fun. I get those monthly notices stating I screwed up on my shipping options. Yet when you look at the facts, there was no mistake on behalf of the customer but rather some silly issue where someone measured the box from a different side, such as on its side vs on its bottom.
Looking into it they claim I have 7 issues this month and 6 of them state I'm off by 15 cents, and one is 45 cents. That seems too perfect of numbers, suggesting I messed up in a common persistent way.
So, I look closer, first example shows that someone swapped length vs height, but other than that everything matches the information I submitted, including under the weight it's charged.
What? They want to charge me $0.15 because they measured a rectangular box on its side vs on its bottom? The last column is me taking the package weight and converting to ounces to match the manifest weight.
I suspect Amazon isn't charging/paying the correct amount but there's no fault by the seller as proven in the spreadsheet sent to me.
The mail comes through with NO WAY to contact the group creating these so sharing it publicly as my only option.
For line 1, here's the submitted info to Amazon on that order
Dimensions (LWH):14.0 x 9.0 x 2.0 IN
Where it's 14" Long, 9" Wide, and 2" High, but someone put it on its side and measured while it was not stable on the 2" surface
Change/Credits incorrect Label - Outbound mail (Amazon Shipping) - Measured shipment on its side?!
This thing is fun. I get those monthly notices stating I screwed up on my shipping options. Yet when you look at the facts, there was no mistake on behalf of the customer but rather some silly issue where someone measured the box from a different side, such as on its side vs on its bottom.
Looking into it they claim I have 7 issues this month and 6 of them state I'm off by 15 cents, and one is 45 cents. That seems too perfect of numbers, suggesting I messed up in a common persistent way.
So, I look closer, first example shows that someone swapped length vs height, but other than that everything matches the information I submitted, including under the weight it's charged.
What? They want to charge me $0.15 because they measured a rectangular box on its side vs on its bottom? The last column is me taking the package weight and converting to ounces to match the manifest weight.
I suspect Amazon isn't charging/paying the correct amount but there's no fault by the seller as proven in the spreadsheet sent to me.
The mail comes through with NO WAY to contact the group creating these so sharing it publicly as my only option.
For line 1, here's the submitted info to Amazon on that order
Dimensions (LWH):14.0 x 9.0 x 2.0 IN
Where it's 14" Long, 9" Wide, and 2" High, but someone put it on its side and measured while it was not stable on the 2" surface
4 replies
4 replies
Dominic_Amazon
Hi @Seller_cnbLDFLRDIWOY,
Dominic from Amazon here, happy to help! I think this is related to carrier shipping correction charges.
Carrier shipping corrections are calculated based on the package weight and dimensions measured by the carriers when delivering the product. For USPS shipping, the cost is based on the actual weight. For UPS shipping, the cost is based on the billable weight, which is the greater of the actual weight or the dimensional weight. There are three key package measurements you may need to calculate for shipping cost:
- Length: Length is the longest side of the package.
- Girth: Girth is the distance or circumference around a package.
- Girth for rectangular packages = (2 x width) + (2 x height).
- Girth for cylindrical packages = circumference of the cylinder.
Dimensional weight: Reflects package density, which is the amount of space a package occupies in relation to its actual weight. It is calculated by multiplying height x length x width, divided by the applicable carrier DIM divisor.
You can avoid carrier shipping correction charges by doing the following:
- Confirming you are providing accurate shipment details when you create a shipment.
- Confirming you are taking into consideration dimensional weight when calculating your shipping rates.
- For both dimension and weight measurements, always remember to round up to the nearest whole number.
For more information visit UPS’s recommendations to avoid shipping charge corrections.
Please let me know if you have any questions!
Best,
Dominic
KJ_Amazon
@Seller_cnbLDFLRDIWOY I received an update from our partner team about the latest round of shipping adjustment emails.
As you reported, there was an error in the package/manifest dimension information shown on your spreadsheet.
Though the spreadsheet shows matching information, USPS reported differences between their carrier-audited information and the label information. (In your case, there were small differences.)
I apologize for the confusion, and our partner team is working to prevent this from happening in the future.
KJ_Amazon
Dominic_Amazon
Hi @Seller_cnbLDFLRDIWOY,
Dominic from Amazon here, happy to help! I think this is related to carrier shipping correction charges.
Carrier shipping corrections are calculated based on the package weight and dimensions measured by the carriers when delivering the product. For USPS shipping, the cost is based on the actual weight. For UPS shipping, the cost is based on the billable weight, which is the greater of the actual weight or the dimensional weight. There are three key package measurements you may need to calculate for shipping cost:
- Length: Length is the longest side of the package.
- Girth: Girth is the distance or circumference around a package.
- Girth for rectangular packages = (2 x width) + (2 x height).
- Girth for cylindrical packages = circumference of the cylinder.
Dimensional weight: Reflects package density, which is the amount of space a package occupies in relation to its actual weight. It is calculated by multiplying height x length x width, divided by the applicable carrier DIM divisor.
You can avoid carrier shipping correction charges by doing the following:
- Confirming you are providing accurate shipment details when you create a shipment.
- Confirming you are taking into consideration dimensional weight when calculating your shipping rates.
- For both dimension and weight measurements, always remember to round up to the nearest whole number.
For more information visit UPS’s recommendations to avoid shipping charge corrections.
Please let me know if you have any questions!
Best,
Dominic
Dominic_Amazon
Hi @Seller_cnbLDFLRDIWOY,
Dominic from Amazon here, happy to help! I think this is related to carrier shipping correction charges.
Carrier shipping corrections are calculated based on the package weight and dimensions measured by the carriers when delivering the product. For USPS shipping, the cost is based on the actual weight. For UPS shipping, the cost is based on the billable weight, which is the greater of the actual weight or the dimensional weight. There are three key package measurements you may need to calculate for shipping cost:
- Length: Length is the longest side of the package.
- Girth: Girth is the distance or circumference around a package.
- Girth for rectangular packages = (2 x width) + (2 x height).
- Girth for cylindrical packages = circumference of the cylinder.
Dimensional weight: Reflects package density, which is the amount of space a package occupies in relation to its actual weight. It is calculated by multiplying height x length x width, divided by the applicable carrier DIM divisor.
You can avoid carrier shipping correction charges by doing the following:
- Confirming you are providing accurate shipment details when you create a shipment.
- Confirming you are taking into consideration dimensional weight when calculating your shipping rates.
- For both dimension and weight measurements, always remember to round up to the nearest whole number.
For more information visit UPS’s recommendations to avoid shipping charge corrections.
Please let me know if you have any questions!
Best,
Dominic
KJ_Amazon
@Seller_cnbLDFLRDIWOY I received an update from our partner team about the latest round of shipping adjustment emails.
As you reported, there was an error in the package/manifest dimension information shown on your spreadsheet.
Though the spreadsheet shows matching information, USPS reported differences between their carrier-audited information and the label information. (In your case, there were small differences.)
I apologize for the confusion, and our partner team is working to prevent this from happening in the future.
KJ_Amazon
KJ_Amazon
@Seller_cnbLDFLRDIWOY I received an update from our partner team about the latest round of shipping adjustment emails.
As you reported, there was an error in the package/manifest dimension information shown on your spreadsheet.
Though the spreadsheet shows matching information, USPS reported differences between their carrier-audited information and the label information. (In your case, there were small differences.)
I apologize for the confusion, and our partner team is working to prevent this from happening in the future.
KJ_Amazon
