Our Branded Products ASIN Got Hijacked
Hi,
Our products are branded and do not have any authorized resellers in Canada.
For context, our Canada website hydragun.ca was attacked by fraudsters and got away with products worth USD$37000. We since then tightened our security to put a stop to it.
The past month we just noticed that a few illegal and unauthorized sellers hijacked our buybox and we've been trying to report them using whatever report pathway there is available (account health, report abuse, brandregistry) but all does not seem to help. We also did a test purchase and turns out it appears to be our own products. Our hunch might be right that they are getting inventory from the fraud orders conducted from our website.
Below are the Amazon.ca listings that are hijacked: They are merely store
- amazon.ca/dp/B0CCRLDB26
- amazon.ca/dp/B0BDDGLH6D
- amazon.ca/dp/B09B6XRX32
May I know what are other pathways we can take in order to take these guys down? Our argument is that since they are using our ASIN and are effectively using our copyrighted images they are infringing on our rights.
Are there any MODs here that can help us with this issue? We would appreciate it greatly! Thank you!
2 replies
JiAlex_Amazon
Hello @Seller_l8fS4rcCkGf4F!
My name is JiAlex from the Community Manager team here on forums. I wanted to follow up on your post. In regard to this matter if you think there is abuse, you do have some options for reporting potential abuse, here are some additional details:
• Report Abuse in the Amazon Store (overview video) - Provides overview of each reporting option in the Report Abuse menu in Seller Central.
• Go directly to the Report abuse page or login to Seller Central, go to Performance, then Account Health, then click Report Abuse.
• If you have a registered brand, you may also report a violation directly to the Brand Registry team.
For further discussion about this topic, we politely ask you to direct your questions to the forum for Canada platform, so they can assist you.
Any assistance, don’t hesitate to reach out our support channel: https://sellercentral.amazon.ca/help/center
Regards,
JiAlex
