Track product performance and view translated customer feedback
To show you how your products perform against industry benchmarks, we've updated some features on the Voice of the Customer dashboard.
The Negative customer experience (NCX) review rate and the NCX return rate show how your product review and return rates compare to product category benchmarks. This information enables you to track your product performance over time so that you can make informed decisions to improve quality. On the listing's detail page, you can now dive deeper into performance trends, including your overall NCX rate, over the past 12 weeks.
We've integrated a Frequently returned items badge under the Action column on the dashboard. This badge provides detailed feedback, including reasons for the frequent returns, enabling you to take corrective action and improve your product offerings.
We've also enhanced the Customer feedback section. Previously, customer feedback was only available in English. Now, you can read feedback in multiple languages.
To view these features, go to the Voice of the Customer dashboard.
Track product performance and view translated customer feedback
To show you how your products perform against industry benchmarks, we've updated some features on the Voice of the Customer dashboard.
The Negative customer experience (NCX) review rate and the NCX return rate show how your product review and return rates compare to product category benchmarks. This information enables you to track your product performance over time so that you can make informed decisions to improve quality. On the listing's detail page, you can now dive deeper into performance trends, including your overall NCX rate, over the past 12 weeks.
We've integrated a Frequently returned items badge under the Action column on the dashboard. This badge provides detailed feedback, including reasons for the frequent returns, enabling you to take corrective action and improve your product offerings.
We've also enhanced the Customer feedback section. Previously, customer feedback was only available in English. Now, you can read feedback in multiple languages.
To view these features, go to the Voice of the Customer dashboard.
3 replies
Seller_LImVvUWeyiCfQ
Just more useless information added to an already useless metric.
Seller_YvPJcV8cv0Kiu
Voice of Customer is literally useless. (These apes, have no knowledge of DIY Parts) and unless they have a certification in the field - they should not be allowed to even make stupid remarks. Their abusive power with INR, Neg FB, Chargebacks, Empty Box Returns - and Fake made up reasons for Returns should be enough.
How about scrapping that and creating VOS. Voice of Seller. (so we as a selling community can see the 2% of con-artists) to be able to block them. eBay implemented this years ago to avoid lawsuits, and to keep deranged buyers from harassing sellers. (Sellers are not the problem). We do not need to know what items are not easy for customers, by just getting help messages. - Buyers voice should be heard to a seller by messaging.
Track product performance and view translated customer feedback
To show you how your products perform against industry benchmarks, we've updated some features on the Voice of the Customer dashboard.
The Negative customer experience (NCX) review rate and the NCX return rate show how your product review and return rates compare to product category benchmarks. This information enables you to track your product performance over time so that you can make informed decisions to improve quality. On the listing's detail page, you can now dive deeper into performance trends, including your overall NCX rate, over the past 12 weeks.
We've integrated a Frequently returned items badge under the Action column on the dashboard. This badge provides detailed feedback, including reasons for the frequent returns, enabling you to take corrective action and improve your product offerings.
We've also enhanced the Customer feedback section. Previously, customer feedback was only available in English. Now, you can read feedback in multiple languages.
To view these features, go to the Voice of the Customer dashboard.
Track product performance and view translated customer feedback
To show you how your products perform against industry benchmarks, we've updated some features on the Voice of the Customer dashboard.
The Negative customer experience (NCX) review rate and the NCX return rate show how your product review and return rates compare to product category benchmarks. This information enables you to track your product performance over time so that you can make informed decisions to improve quality. On the listing's detail page, you can now dive deeper into performance trends, including your overall NCX rate, over the past 12 weeks.
We've integrated a Frequently returned items badge under the Action column on the dashboard. This badge provides detailed feedback, including reasons for the frequent returns, enabling you to take corrective action and improve your product offerings.
We've also enhanced the Customer feedback section. Previously, customer feedback was only available in English. Now, you can read feedback in multiple languages.
To view these features, go to the Voice of the Customer dashboard.
Track product performance and view translated customer feedback
To show you how your products perform against industry benchmarks, we've updated some features on the Voice of the Customer dashboard.
The Negative customer experience (NCX) review rate and the NCX return rate show how your product review and return rates compare to product category benchmarks. This information enables you to track your product performance over time so that you can make informed decisions to improve quality. On the listing's detail page, you can now dive deeper into performance trends, including your overall NCX rate, over the past 12 weeks.
We've integrated a Frequently returned items badge under the Action column on the dashboard. This badge provides detailed feedback, including reasons for the frequent returns, enabling you to take corrective action and improve your product offerings.
We've also enhanced the Customer feedback section. Previously, customer feedback was only available in English. Now, you can read feedback in multiple languages.
To view these features, go to the Voice of the Customer dashboard.
3 replies
3 replies
Seller_LImVvUWeyiCfQ
Just more useless information added to an already useless metric.
Seller_YvPJcV8cv0Kiu
Voice of Customer is literally useless. (These apes, have no knowledge of DIY Parts) and unless they have a certification in the field - they should not be allowed to even make stupid remarks. Their abusive power with INR, Neg FB, Chargebacks, Empty Box Returns - and Fake made up reasons for Returns should be enough.
How about scrapping that and creating VOS. Voice of Seller. (so we as a selling community can see the 2% of con-artists) to be able to block them. eBay implemented this years ago to avoid lawsuits, and to keep deranged buyers from harassing sellers. (Sellers are not the problem). We do not need to know what items are not easy for customers, by just getting help messages. - Buyers voice should be heard to a seller by messaging.
Seller_LImVvUWeyiCfQ
Just more useless information added to an already useless metric.
Seller_LImVvUWeyiCfQ
Just more useless information added to an already useless metric.
Seller_YvPJcV8cv0Kiu
Voice of Customer is literally useless. (These apes, have no knowledge of DIY Parts) and unless they have a certification in the field - they should not be allowed to even make stupid remarks. Their abusive power with INR, Neg FB, Chargebacks, Empty Box Returns - and Fake made up reasons for Returns should be enough.
How about scrapping that and creating VOS. Voice of Seller. (so we as a selling community can see the 2% of con-artists) to be able to block them. eBay implemented this years ago to avoid lawsuits, and to keep deranged buyers from harassing sellers. (Sellers are not the problem). We do not need to know what items are not easy for customers, by just getting help messages. - Buyers voice should be heard to a seller by messaging.
Seller_YvPJcV8cv0Kiu
Voice of Customer is literally useless. (These apes, have no knowledge of DIY Parts) and unless they have a certification in the field - they should not be allowed to even make stupid remarks. Their abusive power with INR, Neg FB, Chargebacks, Empty Box Returns - and Fake made up reasons for Returns should be enough.
How about scrapping that and creating VOS. Voice of Seller. (so we as a selling community can see the 2% of con-artists) to be able to block them. eBay implemented this years ago to avoid lawsuits, and to keep deranged buyers from harassing sellers. (Sellers are not the problem). We do not need to know what items are not easy for customers, by just getting help messages. - Buyers voice should be heard to a seller by messaging.
