Optimize B2B deliveries with business hour delivery rate
We’ve launched the business hour delivery rate for seller-fulfilled orders that are sent to Amazon Business and Business Prime customers with commercial addresses.
This metric measures the number of Amazon Business shipments delivered on the first attempt within business hours, which is a percentage of your total Amazon Business shipments in a 30-day period.
You can find your current business hour delivery rate on the Fulfillment Insights dashboard and download the report to view which of your shipping carriers deliver during business hours to help you plan. You can also use Amazon Buy Shipping, which will automatically filter out any carrier options that do not meet customer delivery preferences.
Business customers expect to receive deliveries during operating hours to minimize delivery reattempts and lost or stolen packages. Understanding this metric helps you optimize your delivery methods and can improve customer satisfaction.
For more information, go to Business hour delivery rate.
Optimize B2B deliveries with business hour delivery rate
We’ve launched the business hour delivery rate for seller-fulfilled orders that are sent to Amazon Business and Business Prime customers with commercial addresses.
This metric measures the number of Amazon Business shipments delivered on the first attempt within business hours, which is a percentage of your total Amazon Business shipments in a 30-day period.
You can find your current business hour delivery rate on the Fulfillment Insights dashboard and download the report to view which of your shipping carriers deliver during business hours to help you plan. You can also use Amazon Buy Shipping, which will automatically filter out any carrier options that do not meet customer delivery preferences.
Business customers expect to receive deliveries during operating hours to minimize delivery reattempts and lost or stolen packages. Understanding this metric helps you optimize your delivery methods and can improve customer satisfaction.
For more information, go to Business hour delivery rate.
4 replies
Seller_r9wMm8LrE5iKj
"Business hour delivery rate doesn’t impact any program eligibility YET." There, I fixed it.
This appears on the same page as a lot of bad math, where Amazon doesn't understand the difference between average and 0 standard deviations. This is going to become a requirement some day, and Amazon's failure to understand basic stats will hose a bunch of us. The answer will always be "buy more Amazon stuff" (in this case shipping), with no apologies or corrections when that turns out to be more expensive than implied (e.g. ex post facto add ons for returns because Amazon also doesn't know how to use an API).
Seller_WVzHFA6EjPZX3
We ship the packages using Amazon Buy Shipping Now Program (NON-PRIME) B2B using the shipping method and company that Amazon shipping as suggested for the package. Why are we to blame if the USPS, UPS, FEDEX try to delivery package but business is already closed or not open on weekends.
We have had 54 business orders in the last month and 4 were deemed to be late delivery by 1 day due to business being closed according to UPS or USPS site on the tracking. Yet all of our residential customer orders are 100% on time with most 3.9 days early according to Amazon metrics.
Shouldn't Amazon extend the delivery time based on buyer being closed or if delivery was attempted but business closed should be affect those metrics since this is not seller fault that business is closed. Sellers can only go by what options we are given by Amazon Buy Shipping Now Program. If Amazon has the metrics from the B2B buyer showing their hours of operation and when they are closed on Weekends that should be accounted for when estimating the delivery date to the business.
We will not going to pay for extra 2nd Day Air or Next Day Air on a Free Economy ordered item just so it can get there before the weekend.
Seller_fhWCJUjkHOxpv
interesting that this news comes out and 100% of my FBM orders this morning are incorrectly categorized as business shipments 🤦🏻♀️ (zero are actually business customers)
Remind me again why Amazon makes Q4 changes year after year after year…
Seller_lCX40xAkSs1xm
There are only two services offered by UPS which include a promised delivery time;
UPS Next Day Air® Early & UPS Next Day Air®
If this metric starts to be required than we would be forced to use those as all other services including Ground, 2nd day air, etc does not promise delivery by a certain time.
Realistically how do we proceed when this is a required metric down the road?
Optimize B2B deliveries with business hour delivery rate
We’ve launched the business hour delivery rate for seller-fulfilled orders that are sent to Amazon Business and Business Prime customers with commercial addresses.
This metric measures the number of Amazon Business shipments delivered on the first attempt within business hours, which is a percentage of your total Amazon Business shipments in a 30-day period.
You can find your current business hour delivery rate on the Fulfillment Insights dashboard and download the report to view which of your shipping carriers deliver during business hours to help you plan. You can also use Amazon Buy Shipping, which will automatically filter out any carrier options that do not meet customer delivery preferences.
Business customers expect to receive deliveries during operating hours to minimize delivery reattempts and lost or stolen packages. Understanding this metric helps you optimize your delivery methods and can improve customer satisfaction.
For more information, go to Business hour delivery rate.
Optimize B2B deliveries with business hour delivery rate
We’ve launched the business hour delivery rate for seller-fulfilled orders that are sent to Amazon Business and Business Prime customers with commercial addresses.
This metric measures the number of Amazon Business shipments delivered on the first attempt within business hours, which is a percentage of your total Amazon Business shipments in a 30-day period.
You can find your current business hour delivery rate on the Fulfillment Insights dashboard and download the report to view which of your shipping carriers deliver during business hours to help you plan. You can also use Amazon Buy Shipping, which will automatically filter out any carrier options that do not meet customer delivery preferences.
Business customers expect to receive deliveries during operating hours to minimize delivery reattempts and lost or stolen packages. Understanding this metric helps you optimize your delivery methods and can improve customer satisfaction.
For more information, go to Business hour delivery rate.
Optimize B2B deliveries with business hour delivery rate
We’ve launched the business hour delivery rate for seller-fulfilled orders that are sent to Amazon Business and Business Prime customers with commercial addresses.
This metric measures the number of Amazon Business shipments delivered on the first attempt within business hours, which is a percentage of your total Amazon Business shipments in a 30-day period.
You can find your current business hour delivery rate on the Fulfillment Insights dashboard and download the report to view which of your shipping carriers deliver during business hours to help you plan. You can also use Amazon Buy Shipping, which will automatically filter out any carrier options that do not meet customer delivery preferences.
Business customers expect to receive deliveries during operating hours to minimize delivery reattempts and lost or stolen packages. Understanding this metric helps you optimize your delivery methods and can improve customer satisfaction.
For more information, go to Business hour delivery rate.
4 replies
4 replies
Seller_r9wMm8LrE5iKj
"Business hour delivery rate doesn’t impact any program eligibility YET." There, I fixed it.
This appears on the same page as a lot of bad math, where Amazon doesn't understand the difference between average and 0 standard deviations. This is going to become a requirement some day, and Amazon's failure to understand basic stats will hose a bunch of us. The answer will always be "buy more Amazon stuff" (in this case shipping), with no apologies or corrections when that turns out to be more expensive than implied (e.g. ex post facto add ons for returns because Amazon also doesn't know how to use an API).
Seller_WVzHFA6EjPZX3
We ship the packages using Amazon Buy Shipping Now Program (NON-PRIME) B2B using the shipping method and company that Amazon shipping as suggested for the package. Why are we to blame if the USPS, UPS, FEDEX try to delivery package but business is already closed or not open on weekends.
We have had 54 business orders in the last month and 4 were deemed to be late delivery by 1 day due to business being closed according to UPS or USPS site on the tracking. Yet all of our residential customer orders are 100% on time with most 3.9 days early according to Amazon metrics.
Shouldn't Amazon extend the delivery time based on buyer being closed or if delivery was attempted but business closed should be affect those metrics since this is not seller fault that business is closed. Sellers can only go by what options we are given by Amazon Buy Shipping Now Program. If Amazon has the metrics from the B2B buyer showing their hours of operation and when they are closed on Weekends that should be accounted for when estimating the delivery date to the business.
We will not going to pay for extra 2nd Day Air or Next Day Air on a Free Economy ordered item just so it can get there before the weekend.
Seller_fhWCJUjkHOxpv
interesting that this news comes out and 100% of my FBM orders this morning are incorrectly categorized as business shipments 🤦🏻♀️ (zero are actually business customers)
Remind me again why Amazon makes Q4 changes year after year after year…
Seller_lCX40xAkSs1xm
There are only two services offered by UPS which include a promised delivery time;
UPS Next Day Air® Early & UPS Next Day Air®
If this metric starts to be required than we would be forced to use those as all other services including Ground, 2nd day air, etc does not promise delivery by a certain time.
Realistically how do we proceed when this is a required metric down the road?
Seller_r9wMm8LrE5iKj
"Business hour delivery rate doesn’t impact any program eligibility YET." There, I fixed it.
This appears on the same page as a lot of bad math, where Amazon doesn't understand the difference between average and 0 standard deviations. This is going to become a requirement some day, and Amazon's failure to understand basic stats will hose a bunch of us. The answer will always be "buy more Amazon stuff" (in this case shipping), with no apologies or corrections when that turns out to be more expensive than implied (e.g. ex post facto add ons for returns because Amazon also doesn't know how to use an API).
Seller_r9wMm8LrE5iKj
"Business hour delivery rate doesn’t impact any program eligibility YET." There, I fixed it.
This appears on the same page as a lot of bad math, where Amazon doesn't understand the difference between average and 0 standard deviations. This is going to become a requirement some day, and Amazon's failure to understand basic stats will hose a bunch of us. The answer will always be "buy more Amazon stuff" (in this case shipping), with no apologies or corrections when that turns out to be more expensive than implied (e.g. ex post facto add ons for returns because Amazon also doesn't know how to use an API).
Seller_WVzHFA6EjPZX3
We ship the packages using Amazon Buy Shipping Now Program (NON-PRIME) B2B using the shipping method and company that Amazon shipping as suggested for the package. Why are we to blame if the USPS, UPS, FEDEX try to delivery package but business is already closed or not open on weekends.
We have had 54 business orders in the last month and 4 were deemed to be late delivery by 1 day due to business being closed according to UPS or USPS site on the tracking. Yet all of our residential customer orders are 100% on time with most 3.9 days early according to Amazon metrics.
Shouldn't Amazon extend the delivery time based on buyer being closed or if delivery was attempted but business closed should be affect those metrics since this is not seller fault that business is closed. Sellers can only go by what options we are given by Amazon Buy Shipping Now Program. If Amazon has the metrics from the B2B buyer showing their hours of operation and when they are closed on Weekends that should be accounted for when estimating the delivery date to the business.
We will not going to pay for extra 2nd Day Air or Next Day Air on a Free Economy ordered item just so it can get there before the weekend.
Seller_WVzHFA6EjPZX3
We ship the packages using Amazon Buy Shipping Now Program (NON-PRIME) B2B using the shipping method and company that Amazon shipping as suggested for the package. Why are we to blame if the USPS, UPS, FEDEX try to delivery package but business is already closed or not open on weekends.
We have had 54 business orders in the last month and 4 were deemed to be late delivery by 1 day due to business being closed according to UPS or USPS site on the tracking. Yet all of our residential customer orders are 100% on time with most 3.9 days early according to Amazon metrics.
Shouldn't Amazon extend the delivery time based on buyer being closed or if delivery was attempted but business closed should be affect those metrics since this is not seller fault that business is closed. Sellers can only go by what options we are given by Amazon Buy Shipping Now Program. If Amazon has the metrics from the B2B buyer showing their hours of operation and when they are closed on Weekends that should be accounted for when estimating the delivery date to the business.
We will not going to pay for extra 2nd Day Air or Next Day Air on a Free Economy ordered item just so it can get there before the weekend.
Seller_fhWCJUjkHOxpv
interesting that this news comes out and 100% of my FBM orders this morning are incorrectly categorized as business shipments 🤦🏻♀️ (zero are actually business customers)
Remind me again why Amazon makes Q4 changes year after year after year…
Seller_fhWCJUjkHOxpv
interesting that this news comes out and 100% of my FBM orders this morning are incorrectly categorized as business shipments 🤦🏻♀️ (zero are actually business customers)
Remind me again why Amazon makes Q4 changes year after year after year…
Seller_lCX40xAkSs1xm
There are only two services offered by UPS which include a promised delivery time;
UPS Next Day Air® Early & UPS Next Day Air®
If this metric starts to be required than we would be forced to use those as all other services including Ground, 2nd day air, etc does not promise delivery by a certain time.
Realistically how do we proceed when this is a required metric down the road?
Seller_lCX40xAkSs1xm
There are only two services offered by UPS which include a promised delivery time;
UPS Next Day Air® Early & UPS Next Day Air®
If this metric starts to be required than we would be forced to use those as all other services including Ground, 2nd day air, etc does not promise delivery by a certain time.
Realistically how do we proceed when this is a required metric down the road?
