Customer complaint about the condition of the product in product reveiw, which is against policy
Amazon fulfilled (FBA) shipped damaged product to the customer (the protection seal compromised). The customer wrote a review that he received damaged product, which violates the Amazon Community Guidelines under 'Product condition and damage' (https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF).
I've contacted Amazon community help, however they were not helpful.
@Danika_Amazon
@Tatiana_Amazon
@Roberto_Amazon
@Quincy_Amazon
1 reply
Quincy_Amazon
Hello @Seller_xUdgyHVpTAcMx
Thank you for posting your inquiry to the Forums.
I understand that you have received a customer product review that you believe violates community guidelines. In this case, you have taken the correct action in emailing community-help@amazon.com. Please note that you can also report the review by using the Report Abuse button next to the review to report it If you have already done so, I would suggest opening a case with our Support team for additional guidance. If you still need assistance, please feel free to provide the related case ID number to this thread and I can take a look at the correspondence already provided.
I have included some help pages below regarding customer product reviews below for your reference if needed:
Regards,
Quincy_Amazon
Customer complaint about the condition of the product in product reveiw, which is against policy
Amazon fulfilled (FBA) shipped damaged product to the customer (the protection seal compromised). The customer wrote a review that he received damaged product, which violates the Amazon Community Guidelines under 'Product condition and damage' (https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF).
I've contacted Amazon community help, however they were not helpful.
@Danika_Amazon
@Tatiana_Amazon
@Roberto_Amazon
@Quincy_Amazon
Customer complaint about the condition of the product in product reveiw, which is against policy
Amazon fulfilled (FBA) shipped damaged product to the customer (the protection seal compromised). The customer wrote a review that he received damaged product, which violates the Amazon Community Guidelines under 'Product condition and damage' (https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF).
I've contacted Amazon community help, however they were not helpful.
@Danika_Amazon
@Tatiana_Amazon
@Roberto_Amazon
@Quincy_Amazon
1 reply
1 reply
Quincy_Amazon
Hello @Seller_xUdgyHVpTAcMx
Thank you for posting your inquiry to the Forums.
I understand that you have received a customer product review that you believe violates community guidelines. In this case, you have taken the correct action in emailing community-help@amazon.com. Please note that you can also report the review by using the Report Abuse button next to the review to report it If you have already done so, I would suggest opening a case with our Support team for additional guidance. If you still need assistance, please feel free to provide the related case ID number to this thread and I can take a look at the correspondence already provided.
I have included some help pages below regarding customer product reviews below for your reference if needed:
Regards,
Quincy_Amazon
Quincy_Amazon
Hello @Seller_xUdgyHVpTAcMx
Thank you for posting your inquiry to the Forums.
I understand that you have received a customer product review that you believe violates community guidelines. In this case, you have taken the correct action in emailing community-help@amazon.com. Please note that you can also report the review by using the Report Abuse button next to the review to report it If you have already done so, I would suggest opening a case with our Support team for additional guidance. If you still need assistance, please feel free to provide the related case ID number to this thread and I can take a look at the correspondence already provided.
I have included some help pages below regarding customer product reviews below for your reference if needed:
Regards,
Quincy_Amazon
Quincy_Amazon
Hello @Seller_xUdgyHVpTAcMx
Thank you for posting your inquiry to the Forums.
I understand that you have received a customer product review that you believe violates community guidelines. In this case, you have taken the correct action in emailing community-help@amazon.com. Please note that you can also report the review by using the Report Abuse button next to the review to report it If you have already done so, I would suggest opening a case with our Support team for additional guidance. If you still need assistance, please feel free to provide the related case ID number to this thread and I can take a look at the correspondence already provided.
I have included some help pages below regarding customer product reviews below for your reference if needed:
Regards,
Quincy_Amazon
