Hello @Xander_Amazon

I'm reaching out to follow up on my previous cases discussed in this thread.

Unfortunately, the thread has been locked despite the issue remaining unresolved. I've been waiting for over a month, but I've not received any further updates.

If these two incorrect product reviews cannot be removed, I would greatly appreciate it if you could kindly let me know the final decision so I can have closure on this matter.

Thank you for your time and assistance. Looking forward to your response.