Our seller fulfilled prime status has been suspended due to our courier scanning parcels later causing a drop in metrics.

We have contacted the courier who have accepted liability and provided evidence which we have submitted amazon along with a POA however this case was then marked as answered and closed however there was no response from amazon.

@Seller_hnDMgUKxMh1V4@Seller_gAhPNiLrkfTcr

Our SFP badge is suspended, we have submitted POA but received no response from Customer Service.

There is always a Std Template response, we are looking into the issue.

Any suggestion on how to get them to update us with correct response ?

Evri missed a collection last week and now my Prime badge has been suspended. I forwarded email form Evri Account manager who accepted responsibility to SS, but no response CASE ID 10165788232.

I received an email last night with the title "Suspension from Seller Fulfilled Prime - Performance drop on On-Time Shipment rate - WK 36", however the detail of the email was blank except...

"Seller central help page: https://sellercentral.amazon.co.uk/gc/seller-fulfilled-prime/q4-readiness-guide?ref=LP-UK-SFP-Peak-operational_emails-2020

Please respond to this email no later than Thursday, 12-09-2024, 3PM. If responded within this timeframe, we aim to respond to your plan of action within 2 working days."

I responded to this email by sending a copy of the email from the Evri Account Manager. My prime offer had not actually been suspended at this point.

I then received another email this morning stating SFP Prime badge has been suspended (and it has this time). I'm told "Submit a plan of action by clicking the create POA button on the performance dashboard here. " However the email link doesn't work and there is no link on the SFP performance dashboard or in account health".

Does anybody know how i can submit the POA?