Subject: Urgent: Ongoing FBA Inbound Performance Issue – Case ID 17252680791 & 16695595821

Dear @James_Amazon

I need your help to finally remove this error from my FBA Inbound Performance.

Case ID 17252680791 – Barcode Cannot Be Scanned

I ensured all SKU labels were properly attached, scannable, and clearly visible before shipping. Please assist in resolving this issue.

Case ID 16695595821 – Additional Quantities Encountered

I shipped exactly 10 units of Pack of 2 and did not send any extra quantities. I suspect this is a system error or a receiving discrepancy. My shipment followed all Amazon guidelines:

Proper poly-bagging

Clear and scannable SKU labels

Exact count of 10 units in the shipment

I have provided extensive documentation, including proof of purchase and pre-shipment photos, yet I have still not received proper assistance in resolving this matter.

In the last case response, an agent mentioned that the product had sold out, which is now being used as a reason why they cannot count it again. However, this is unfair, as this issue has been ongoing for far too long with only generic responses and no real resolution. The prolonged delay in handling this matter has made it extremely frustrating.

I firmly believe that with your guidance, the right team can handle this professionally and finally remove this system error from my FBA Inbound Performance.

Please escalate this case to a team that can properly review and resolve this issue. I appreciate your urgent assistance.

Best regards,

Busy Bee Unlimited