Restricted Product Policy Violation

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Seller_cS7XRVKnwm40T

Restricted Product Policy Violation

I received a restricted product policy violation for ASIN B005UZ2A7Q. It is a GE light bulb, pack of 3. I sent in information but have been told to update the product detail page. I've been trying to speak with someone at Amazon regarding this but I keep getting referred to another department that is impossible to get in touch with. They say "wait time over 1 hour" which I am willing to wait but when I press the call button, it disconnects me.

The situation is that I have closed and deleted the item from my inventory. Also, there is no longer a listing anywhere on Amazon for this product. I have tried to tell Amazon that I cannot update the detail page because the detail page does not exist.

I'm being told that I have to create a new item (which will not have the same ASIN) and update the detail page. I tried to explain that if this is a restricted product, how can a new listing be created. I don't know who else to speak with and am frustrated. It seems to me that since absolutely no one is selling this ASIN, the restricted product policy violation should be removed.

Any advice or anyone have a way to contact someone at Amazon that can help?

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2 replies
Tags:Compliance, Detail page, Restricted Products
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Glenn_Amazon

Hi there @Seller_cS7XRVKnwm40T,

Thank you for reaching out with your concerns with this ASIN. Did you receive a performance notification regarding this ASIN? If possible I'd like to review your most recent Seller Support case on this issue so I can see what options, if any, I can offer in the form of escalation. Thank you for your understanding.

-Glenn

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