Your account has been deactivated (Reactivate your account)
I recently submitted the required verification for my seller account, which was approved. However, I received an email stating, "Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been disabled........You have a separate account Chrea+Studio which was enforced for violating one of our policies. As a result, you may no longer use the Chrea+Studio Selling account to sell on Amazon.com.".
When I log in, I see a message in a red box that says, "Your account has been deactivated. Please click 'Reactivate your Account' below to resume selling." After clicking the button, I am taken to the "Reactivate your Account" page.
I attempted to explain that I don't have multiple accounts, just multiple stores, but my response has not been accepted, and proof is being requested.
If I choose the option "I recognize the other account, and it belongs to me," and answer "No" to "Has your other account been reinstated?" I only receive an instruction stating, "If your other account is still deactivated, do not appeal on this account. Instead, work on getting your other account reinstated." However, this doesn't resolve my issue, and I can't provide the required response because the other stores has the same options.
If I select "Yes," I'm asked to submit evidence, but I am stuck here as well. What evidence can I send?
Regarding my other store accounts, I am not using them. Only my US account is active for selling. The other accounts have the same error on their dashboards, meaning none of them are reinstated. How can I provide proof in this case?
5 replies
Atlas_Amazon
Hello @Seller_rfh4W3Shhhbh7
"I don't have multiple accounts, just multiple stores"
Thank you for the information provided regarding the associated account our team has concerns over. I understand that you only operate multiple stores, and not multiple accounts. This would still be a concern as all stores you are associated to need to be in an active status.
Have you checked the marketplaces outside of the North American region? Are you registered in Europe and the other global marketplaces? We encourage you to check every single marketplace for the original issue as this will be the only way you will be able to proceed.
Once you have identified the issue and taken action to resolve it, you can submit an appeal on the North American regions to get them back into an active status.
We encourage you to refer back to this thread if you have any additional questions or updates you would like to share.
Best,
Atlas
