You know, I wish Amazon understood the concept of a learning curve. I recently decided to try out both the shipping and handling automations and even though I thought I had a good understanding of how they would function, I still found myself initially making a few mistakes, which had a brief negative impact on my metrics. The impact on my metrics caused me to become ineligible to compete for the buy box/ feature offer for over 2 weeks now. Needless to say I’ve learned my lesson and won’t be voluntarily implementing new tools Amazon introduces in the future.

Also, since I’m already on my soapbox, I wish that people who work for Amazon had a better understanding of how things actually function. Case in point, over the years, I’ve had multiple support agents, (including during recent conversations discussing the above issue) tell me that I should not be printing shipping labels until the carrier arrives and I am handing the orders over to them. (Cause that’s feasible…) Other support agents have been a little more reasonable and have stated I should not be confirming that orders have shipped until after the carrier has picked them up. While more reasonable, that simple is not how Amazon’s buy shipping service works. Buying the shipping label and confirming the order has shipped are NOT tasks that can be split and handled independent of one another, so I don’t know how they think this can be done…