My store is currently FBM. We sell cosmetics (lip products). This morning I received a return for a lip gloss that a woman used "several times a day" and now wants to return the lip gloss. Amazon approved this without giving me a chance to decline it since the product was opened and used. How are used cosmetics allowed to be returned? Is there a way to stop this?

Do have any public doc about the policy stating that food products such as (Bully Sticks) are not allowed from US to CA?

Thank you!

Hello we keep getting rejected to sell a gated brand on Amazon after submitting a valid invoice that meets all Amazon ungating requirement, we purchased the goods directly from the manufacturer but Amazon keep saying

"Thank you for your application to sell (Brand Name) products. We have reviewed the documentation you provided and determined that you are not eligible to sell (Brand Name) products. We evaluated the information you provided, but it did not pass our review. We took this action to ensure the mutual success of our sellers and buyers on our site."

We have been selling on Amazon for 5 years with 100% positive seller review, we ask for the specific reasoning on why the invoice was rejected but they just keep on replying with the same message. We have submitted this 4 times now, what else can we do?