The inventory was lost in the warehouse BFL2
I sent the package to the warehouse of BFL2 for the first time. The contents were in stock for a total of about $10,000. It was delivered on September 11th, but it was not received at all, and when I checked, the status of completion suddenly showed that all the inventory was not matched in quantity, and the number of deliveries was minus, and all were defective. I'm having a hard time dealing with Amazon's side because it's obviously strange. Will this be refunded in full? BFL2 is a really bad warehouse.
The inventory was lost in the warehouse BFL2
I sent the package to the warehouse of BFL2 for the first time. The contents were in stock for a total of about $10,000. It was delivered on September 11th, but it was not received at all, and when I checked, the status of completion suddenly showed that all the inventory was not matched in quantity, and the number of deliveries was minus, and all were defective. I'm having a hard time dealing with Amazon's side because it's obviously strange. Will this be refunded in full? BFL2 is a really bad warehouse.
12 replies
Seller_4GN1QXzvSunYT
It happened to me as well. 31 pound box they received and claimed there was nothing in it. Now I'm waiting for them to receive 5 more shipments and I'm scared of what will happen. How can we escalate this situation?
Seller_x45mhGSm3QxHg
we also have this problem, it is the warehouse BFL2 too , we have waited about 1 month and the package still not check it, we guess that this warehouse BFL2 lost our package.
Dominic_Amazon
Hi @Seller_zRpQZWZQVtEXX,
Dominic from Amazon here, happy to try to help with this. I took a look at your case log but wasn't able to identify the case in question. Can you please provide me with the Case ID?
Best,
Dominic
Seller_nBUcRErQhJ4JW
Just had the same happen
Either goods to this place are not checked in or are checked in and all missing
Clearly we did not ship entire packages empty.
We are going to stick to central and east for now and kill any shipments to this warehouse. Maybe its a new facility
Seller_hKyLVyBpSG16m
This is terrible. I also lost 270 units with BFL2 - SHAFTER, CA warehouse. Same issue. Tracking clearly shows that parcel is delivered to the warehouse. Amazon closed shipment without receiving any items. We filed claim with Customer Support, CASE ID 16325823301, and they clearly denied our claim saying that they "We have completed an additional check in response to your request. We have no record of receiving the following expected items". We provided complete set of documents and proof of delivery from UPS with the person name from the Amazon warehouse who received the parcel. It also shows the weight of 14.50 kilograms which means this can't be nothing. I have been a seller on amazon since 2017 and have never faced any issues with delivery. Please help!
The inventory was lost in the warehouse BFL2
I sent the package to the warehouse of BFL2 for the first time. The contents were in stock for a total of about $10,000. It was delivered on September 11th, but it was not received at all, and when I checked, the status of completion suddenly showed that all the inventory was not matched in quantity, and the number of deliveries was minus, and all were defective. I'm having a hard time dealing with Amazon's side because it's obviously strange. Will this be refunded in full? BFL2 is a really bad warehouse.
The inventory was lost in the warehouse BFL2
I sent the package to the warehouse of BFL2 for the first time. The contents were in stock for a total of about $10,000. It was delivered on September 11th, but it was not received at all, and when I checked, the status of completion suddenly showed that all the inventory was not matched in quantity, and the number of deliveries was minus, and all were defective. I'm having a hard time dealing with Amazon's side because it's obviously strange. Will this be refunded in full? BFL2 is a really bad warehouse.
The inventory was lost in the warehouse BFL2
I sent the package to the warehouse of BFL2 for the first time. The contents were in stock for a total of about $10,000. It was delivered on September 11th, but it was not received at all, and when I checked, the status of completion suddenly showed that all the inventory was not matched in quantity, and the number of deliveries was minus, and all were defective. I'm having a hard time dealing with Amazon's side because it's obviously strange. Will this be refunded in full? BFL2 is a really bad warehouse.
12 replies
12 replies
Seller_4GN1QXzvSunYT
It happened to me as well. 31 pound box they received and claimed there was nothing in it. Now I'm waiting for them to receive 5 more shipments and I'm scared of what will happen. How can we escalate this situation?
Seller_x45mhGSm3QxHg
we also have this problem, it is the warehouse BFL2 too , we have waited about 1 month and the package still not check it, we guess that this warehouse BFL2 lost our package.
Dominic_Amazon
Hi @Seller_zRpQZWZQVtEXX,
Dominic from Amazon here, happy to try to help with this. I took a look at your case log but wasn't able to identify the case in question. Can you please provide me with the Case ID?
Best,
Dominic
Seller_nBUcRErQhJ4JW
Just had the same happen
Either goods to this place are not checked in or are checked in and all missing
Clearly we did not ship entire packages empty.
We are going to stick to central and east for now and kill any shipments to this warehouse. Maybe its a new facility
Seller_hKyLVyBpSG16m
This is terrible. I also lost 270 units with BFL2 - SHAFTER, CA warehouse. Same issue. Tracking clearly shows that parcel is delivered to the warehouse. Amazon closed shipment without receiving any items. We filed claim with Customer Support, CASE ID 16325823301, and they clearly denied our claim saying that they "We have completed an additional check in response to your request. We have no record of receiving the following expected items". We provided complete set of documents and proof of delivery from UPS with the person name from the Amazon warehouse who received the parcel. It also shows the weight of 14.50 kilograms which means this can't be nothing. I have been a seller on amazon since 2017 and have never faced any issues with delivery. Please help!
Seller_4GN1QXzvSunYT
It happened to me as well. 31 pound box they received and claimed there was nothing in it. Now I'm waiting for them to receive 5 more shipments and I'm scared of what will happen. How can we escalate this situation?
Seller_4GN1QXzvSunYT
It happened to me as well. 31 pound box they received and claimed there was nothing in it. Now I'm waiting for them to receive 5 more shipments and I'm scared of what will happen. How can we escalate this situation?
Seller_x45mhGSm3QxHg
we also have this problem, it is the warehouse BFL2 too , we have waited about 1 month and the package still not check it, we guess that this warehouse BFL2 lost our package.
Seller_x45mhGSm3QxHg
we also have this problem, it is the warehouse BFL2 too , we have waited about 1 month and the package still not check it, we guess that this warehouse BFL2 lost our package.
Dominic_Amazon
Hi @Seller_zRpQZWZQVtEXX,
Dominic from Amazon here, happy to try to help with this. I took a look at your case log but wasn't able to identify the case in question. Can you please provide me with the Case ID?
Best,
Dominic
Dominic_Amazon
Hi @Seller_zRpQZWZQVtEXX,
Dominic from Amazon here, happy to try to help with this. I took a look at your case log but wasn't able to identify the case in question. Can you please provide me with the Case ID?
Best,
Dominic
Seller_nBUcRErQhJ4JW
Just had the same happen
Either goods to this place are not checked in or are checked in and all missing
Clearly we did not ship entire packages empty.
We are going to stick to central and east for now and kill any shipments to this warehouse. Maybe its a new facility
Seller_nBUcRErQhJ4JW
Just had the same happen
Either goods to this place are not checked in or are checked in and all missing
Clearly we did not ship entire packages empty.
We are going to stick to central and east for now and kill any shipments to this warehouse. Maybe its a new facility
Seller_hKyLVyBpSG16m
This is terrible. I also lost 270 units with BFL2 - SHAFTER, CA warehouse. Same issue. Tracking clearly shows that parcel is delivered to the warehouse. Amazon closed shipment without receiving any items. We filed claim with Customer Support, CASE ID 16325823301, and they clearly denied our claim saying that they "We have completed an additional check in response to your request. We have no record of receiving the following expected items". We provided complete set of documents and proof of delivery from UPS with the person name from the Amazon warehouse who received the parcel. It also shows the weight of 14.50 kilograms which means this can't be nothing. I have been a seller on amazon since 2017 and have never faced any issues with delivery. Please help!
Seller_hKyLVyBpSG16m
This is terrible. I also lost 270 units with BFL2 - SHAFTER, CA warehouse. Same issue. Tracking clearly shows that parcel is delivered to the warehouse. Amazon closed shipment without receiving any items. We filed claim with Customer Support, CASE ID 16325823301, and they clearly denied our claim saying that they "We have completed an additional check in response to your request. We have no record of receiving the following expected items". We provided complete set of documents and proof of delivery from UPS with the person name from the Amazon warehouse who received the parcel. It also shows the weight of 14.50 kilograms which means this can't be nothing. I have been a seller on amazon since 2017 and have never faced any issues with delivery. Please help!
