Changes to handling and transit time settings for orders shipped to the US
Fast and accurate delivery is essential for customers and often determines where they choose to shop. Over time, we’ve learned that the best way to ensure reliable on-time delivery for customers is to set accurate handling and transit times, and to choose reliable shipping services.
To ensure the accuracy of our promised delivery dates, we’re making the following changes:
-
Transit time settings: Starting October 25, 2024, the transit time settings for shipping from China to the continental US (all states in the contiguous US, excluding Hawaii, Alaska, and US protectorates) will change. You’ll have more transit time ranges to choose from on your shipping templates, with options ranging from 2-4 days to 14-20 days.
The maximum transit time will be reduced from 28 days to 20 days. If you currently have 14-28 days as your manually set transit time, it will automatically be updated to 14-20 days as a part of this change.
-
Handling time settings: Automated handling time will now automatically set a more accurate handling time for SKUs sold on Amazon.com and shipped from warehouses outside the US. Automated handling time sets a handling time for each SKU based on how long it has historically taken you to process orders and hand them to carriers. If you have no shipping history for a SKU, your manually set handling time will be used.
Starting October 25, to help improve accuracy, we’ll enable automated handling time if your manually configured handling time is two or more days slower than your actual handling time (known as a handling time gap). If automated handling time is enabled for this reason, you won’t be able to disable it.
If needed, you can request a manual handling time override for custom-made, media, and heavy and bulky SKUs. Any exempted SKU won’t receive on-time delivery rate (OTDR) protection from late deliveries.
To help you keep in good standing with other account health metrics related to handling time, your late shipment rate will be protected from late shipments if you have automated handling time enabled.
To review your current handling time, go to the Fulfillment Insight dashboard.
Changes to handling and transit time settings for orders shipped to the US
Fast and accurate delivery is essential for customers and often determines where they choose to shop. Over time, we’ve learned that the best way to ensure reliable on-time delivery for customers is to set accurate handling and transit times, and to choose reliable shipping services.
To ensure the accuracy of our promised delivery dates, we’re making the following changes:
-
Transit time settings: Starting October 25, 2024, the transit time settings for shipping from China to the continental US (all states in the contiguous US, excluding Hawaii, Alaska, and US protectorates) will change. You’ll have more transit time ranges to choose from on your shipping templates, with options ranging from 2-4 days to 14-20 days.
The maximum transit time will be reduced from 28 days to 20 days. If you currently have 14-28 days as your manually set transit time, it will automatically be updated to 14-20 days as a part of this change.
-
Handling time settings: Automated handling time will now automatically set a more accurate handling time for SKUs sold on Amazon.com and shipped from warehouses outside the US. Automated handling time sets a handling time for each SKU based on how long it has historically taken you to process orders and hand them to carriers. If you have no shipping history for a SKU, your manually set handling time will be used.
Starting October 25, to help improve accuracy, we’ll enable automated handling time if your manually configured handling time is two or more days slower than your actual handling time (known as a handling time gap). If automated handling time is enabled for this reason, you won’t be able to disable it.
If needed, you can request a manual handling time override for custom-made, media, and heavy and bulky SKUs. Any exempted SKU won’t receive on-time delivery rate (OTDR) protection from late deliveries.
To help you keep in good standing with other account health metrics related to handling time, your late shipment rate will be protected from late shipments if you have automated handling time enabled.
To review your current handling time, go to the Fulfillment Insight dashboard.
55 replies
Seller_7rNklHYkq1IwY
Thank you so much, Amazon for adding yet another cut to the thousands that struggling small business owners face every single day.
Constantly squeezed between supply chain issues and increasing fulfillment costs, what we definitely need now is for Amazon to mandate and override our handling times for Merchant Fulfilled orders. Nevermind the million and one challenges that small (often family-owned) businesses face in order to procure, store and ship physical products to our...I mean Amazon's customers. Now we can look forward to Amazon "helping" us by overriding our handling times, even though we rarely have control over our providers or Amazon's Preferred Shipping Carriers. We recognize the challenges that our shipping carriers face to meet On Time Delivery dates and we may intentionally adjust our handling times to help buffer these challenges and ensure that our OTR is not negatively impacted. But now it appears that Amazon will now "help" us with yet another feature that no 3rd Party Seller fulfilling their own orders has requested. /s
Please be sure to share this fascinating update with Congress the next time Amazon is called in for questioning. While you are at it you should also include this new "feature" within any press releases or advertising promoting Amazon as an ally and "supporter" of small business, for full disclosure of course.
Seller_HeQS0FjsDTZSA
So if we need extra time for custom products, we will not get OTDR protection. Which we know isn't accurate to begin with, and we will not get LSR protection.
That means that anyone who has automated shipping enabled doesn't have to be concerned with their OTDR or LSR? Correct?
What an incredibly poorly explained policy update and from the poor explanation it's a terrible update. Will definitely hurt the customer experience.
Seller_QuiCGlo4qOlID
Dear Robot Overloads: The key to customer satisfaction is underpromising and overdelivering. You don't get that, do you? It's human nature.
Seller_r9wMm8LrE5iKj
Am I reading this correctly? Are you saying Chinese sellers have OTDR protection simply for enabling AHT, without the additional requirements that domestic sellers have?
If transit time is such a big deal now, why are you even allowing shipments from China?
Why do you hate America and the middle class?
Seller_XwXqQCJfyDQIL
This is a good thing but 20 days is still too long to allow for packages coming from China. It should be 14 days maximum.
Seller_0xdtD36hDLHBC
Well, I am glad that you gave us another month. Hopefully, you will fix the errors with the handling time gap that you plan to use to punish us into the flawed AHT.
Everything that I know about OTDR, Shipping, and Dates on Amazon
Seller_IHbx8sfanyFmN
Will this force-override my own sku-specific settings ?
So if I say a sku is backordered and has a 10 day handling time, will you come in and force it to 2 days? How do I stop you from promising 2 day handling when I've explicitly said the item won't be available for 10 days.
What about vacation settings? How do I set my vacation handling time when automation is using my behaviour pre-vacation?
Seller_ALZGvM9vhFf03
Another horrible decision by Amazon.
All of our items were set to next day shipping this Tuesday by Amazon including the custom ones. Multiple cases with Amazon. No way to change it. You are literally destroying our business...
There are different complexity and time involved in making custom items. Forget about the fact that 5%-10% of orders need more information from the customer (better images, misspellings). We can't have Amazon decide for us on handling time !
Seller_0xdtD36hDLHBC
@Seller_NXbqvZ48ChbPjand @Seller_ALZGvM9vhFf03
Have they turned on AHT for your account? If so, can you turn it off?
Is your handling time set to 1 day?
If you change each SKU to higher handling time and wait an hour, does the handling time update on your offers on the PDP?
Seller_Bcukz2UAnVssf
Amazon, why do you think we have a handling gap? It's to protect us from your insane delivery guarantee now. If our account needs a 90% guaranteed on time delivery rate, I have to ship at least 2 days early to account for delivery being late (even though it's out of my control). I'm not risking my livelihood on this. So what are we supposed to do now?
Seller_NXbqvZ48ChbPj
SO I deleted HALF of my inventory re-listed them and Manually set the handling to 2 Days. The AHT is turned off for my account. Amazon has since changed ALL of them back to 1 day lead time without my permission. What is the point of us putting in OUR LEAD TIME if Amazon is going to force it to one day???? Explain how this helps anyone?? I think the only way around this would be to change store hours to closed 4 days a week to give back the extra day..... I even went as far as changing daily order capacity to ONE order with Zero Impact. Manually adding TWO days on each SKU Does NOT work! We are 100% being penalized for printing our shipping tags for dispatch of orders. All of our orders ship on time. The two day handling gives us Cushion for Carrier Mistakes. However it DOES NOT matter if we ship on time or Early if the carrier delivers Late 100% beyond our control.
Changes to handling and transit time settings for orders shipped to the US
Fast and accurate delivery is essential for customers and often determines where they choose to shop. Over time, we’ve learned that the best way to ensure reliable on-time delivery for customers is to set accurate handling and transit times, and to choose reliable shipping services.
To ensure the accuracy of our promised delivery dates, we’re making the following changes:
-
Transit time settings: Starting October 25, 2024, the transit time settings for shipping from China to the continental US (all states in the contiguous US, excluding Hawaii, Alaska, and US protectorates) will change. You’ll have more transit time ranges to choose from on your shipping templates, with options ranging from 2-4 days to 14-20 days.
The maximum transit time will be reduced from 28 days to 20 days. If you currently have 14-28 days as your manually set transit time, it will automatically be updated to 14-20 days as a part of this change.
-
Handling time settings: Automated handling time will now automatically set a more accurate handling time for SKUs sold on Amazon.com and shipped from warehouses outside the US. Automated handling time sets a handling time for each SKU based on how long it has historically taken you to process orders and hand them to carriers. If you have no shipping history for a SKU, your manually set handling time will be used.
Starting October 25, to help improve accuracy, we’ll enable automated handling time if your manually configured handling time is two or more days slower than your actual handling time (known as a handling time gap). If automated handling time is enabled for this reason, you won’t be able to disable it.
If needed, you can request a manual handling time override for custom-made, media, and heavy and bulky SKUs. Any exempted SKU won’t receive on-time delivery rate (OTDR) protection from late deliveries.
To help you keep in good standing with other account health metrics related to handling time, your late shipment rate will be protected from late shipments if you have automated handling time enabled.
To review your current handling time, go to the Fulfillment Insight dashboard.
Changes to handling and transit time settings for orders shipped to the US
Fast and accurate delivery is essential for customers and often determines where they choose to shop. Over time, we’ve learned that the best way to ensure reliable on-time delivery for customers is to set accurate handling and transit times, and to choose reliable shipping services.
To ensure the accuracy of our promised delivery dates, we’re making the following changes:
-
Transit time settings: Starting October 25, 2024, the transit time settings for shipping from China to the continental US (all states in the contiguous US, excluding Hawaii, Alaska, and US protectorates) will change. You’ll have more transit time ranges to choose from on your shipping templates, with options ranging from 2-4 days to 14-20 days.
The maximum transit time will be reduced from 28 days to 20 days. If you currently have 14-28 days as your manually set transit time, it will automatically be updated to 14-20 days as a part of this change.
-
Handling time settings: Automated handling time will now automatically set a more accurate handling time for SKUs sold on Amazon.com and shipped from warehouses outside the US. Automated handling time sets a handling time for each SKU based on how long it has historically taken you to process orders and hand them to carriers. If you have no shipping history for a SKU, your manually set handling time will be used.
Starting October 25, to help improve accuracy, we’ll enable automated handling time if your manually configured handling time is two or more days slower than your actual handling time (known as a handling time gap). If automated handling time is enabled for this reason, you won’t be able to disable it.
If needed, you can request a manual handling time override for custom-made, media, and heavy and bulky SKUs. Any exempted SKU won’t receive on-time delivery rate (OTDR) protection from late deliveries.
To help you keep in good standing with other account health metrics related to handling time, your late shipment rate will be protected from late shipments if you have automated handling time enabled.
To review your current handling time, go to the Fulfillment Insight dashboard.
Changes to handling and transit time settings for orders shipped to the US
Fast and accurate delivery is essential for customers and often determines where they choose to shop. Over time, we’ve learned that the best way to ensure reliable on-time delivery for customers is to set accurate handling and transit times, and to choose reliable shipping services.
To ensure the accuracy of our promised delivery dates, we’re making the following changes:
-
Transit time settings: Starting October 25, 2024, the transit time settings for shipping from China to the continental US (all states in the contiguous US, excluding Hawaii, Alaska, and US protectorates) will change. You’ll have more transit time ranges to choose from on your shipping templates, with options ranging from 2-4 days to 14-20 days.
The maximum transit time will be reduced from 28 days to 20 days. If you currently have 14-28 days as your manually set transit time, it will automatically be updated to 14-20 days as a part of this change.
-
Handling time settings: Automated handling time will now automatically set a more accurate handling time for SKUs sold on Amazon.com and shipped from warehouses outside the US. Automated handling time sets a handling time for each SKU based on how long it has historically taken you to process orders and hand them to carriers. If you have no shipping history for a SKU, your manually set handling time will be used.
Starting October 25, to help improve accuracy, we’ll enable automated handling time if your manually configured handling time is two or more days slower than your actual handling time (known as a handling time gap). If automated handling time is enabled for this reason, you won’t be able to disable it.
If needed, you can request a manual handling time override for custom-made, media, and heavy and bulky SKUs. Any exempted SKU won’t receive on-time delivery rate (OTDR) protection from late deliveries.
To help you keep in good standing with other account health metrics related to handling time, your late shipment rate will be protected from late shipments if you have automated handling time enabled.
To review your current handling time, go to the Fulfillment Insight dashboard.
55 replies
55 replies
Seller_7rNklHYkq1IwY
Thank you so much, Amazon for adding yet another cut to the thousands that struggling small business owners face every single day.
Constantly squeezed between supply chain issues and increasing fulfillment costs, what we definitely need now is for Amazon to mandate and override our handling times for Merchant Fulfilled orders. Nevermind the million and one challenges that small (often family-owned) businesses face in order to procure, store and ship physical products to our...I mean Amazon's customers. Now we can look forward to Amazon "helping" us by overriding our handling times, even though we rarely have control over our providers or Amazon's Preferred Shipping Carriers. We recognize the challenges that our shipping carriers face to meet On Time Delivery dates and we may intentionally adjust our handling times to help buffer these challenges and ensure that our OTR is not negatively impacted. But now it appears that Amazon will now "help" us with yet another feature that no 3rd Party Seller fulfilling their own orders has requested. /s
Please be sure to share this fascinating update with Congress the next time Amazon is called in for questioning. While you are at it you should also include this new "feature" within any press releases or advertising promoting Amazon as an ally and "supporter" of small business, for full disclosure of course.
Seller_HeQS0FjsDTZSA
So if we need extra time for custom products, we will not get OTDR protection. Which we know isn't accurate to begin with, and we will not get LSR protection.
That means that anyone who has automated shipping enabled doesn't have to be concerned with their OTDR or LSR? Correct?
What an incredibly poorly explained policy update and from the poor explanation it's a terrible update. Will definitely hurt the customer experience.
Seller_QuiCGlo4qOlID
Dear Robot Overloads: The key to customer satisfaction is underpromising and overdelivering. You don't get that, do you? It's human nature.
Seller_r9wMm8LrE5iKj
Am I reading this correctly? Are you saying Chinese sellers have OTDR protection simply for enabling AHT, without the additional requirements that domestic sellers have?
If transit time is such a big deal now, why are you even allowing shipments from China?
Why do you hate America and the middle class?
Seller_XwXqQCJfyDQIL
This is a good thing but 20 days is still too long to allow for packages coming from China. It should be 14 days maximum.
Seller_0xdtD36hDLHBC
Well, I am glad that you gave us another month. Hopefully, you will fix the errors with the handling time gap that you plan to use to punish us into the flawed AHT.
Everything that I know about OTDR, Shipping, and Dates on Amazon
Seller_IHbx8sfanyFmN
Will this force-override my own sku-specific settings ?
So if I say a sku is backordered and has a 10 day handling time, will you come in and force it to 2 days? How do I stop you from promising 2 day handling when I've explicitly said the item won't be available for 10 days.
What about vacation settings? How do I set my vacation handling time when automation is using my behaviour pre-vacation?
Seller_ALZGvM9vhFf03
Another horrible decision by Amazon.
All of our items were set to next day shipping this Tuesday by Amazon including the custom ones. Multiple cases with Amazon. No way to change it. You are literally destroying our business...
There are different complexity and time involved in making custom items. Forget about the fact that 5%-10% of orders need more information from the customer (better images, misspellings). We can't have Amazon decide for us on handling time !
Seller_0xdtD36hDLHBC
@Seller_NXbqvZ48ChbPjand @Seller_ALZGvM9vhFf03
Have they turned on AHT for your account? If so, can you turn it off?
Is your handling time set to 1 day?
If you change each SKU to higher handling time and wait an hour, does the handling time update on your offers on the PDP?
Seller_Bcukz2UAnVssf
Amazon, why do you think we have a handling gap? It's to protect us from your insane delivery guarantee now. If our account needs a 90% guaranteed on time delivery rate, I have to ship at least 2 days early to account for delivery being late (even though it's out of my control). I'm not risking my livelihood on this. So what are we supposed to do now?
Seller_NXbqvZ48ChbPj
SO I deleted HALF of my inventory re-listed them and Manually set the handling to 2 Days. The AHT is turned off for my account. Amazon has since changed ALL of them back to 1 day lead time without my permission. What is the point of us putting in OUR LEAD TIME if Amazon is going to force it to one day???? Explain how this helps anyone?? I think the only way around this would be to change store hours to closed 4 days a week to give back the extra day..... I even went as far as changing daily order capacity to ONE order with Zero Impact. Manually adding TWO days on each SKU Does NOT work! We are 100% being penalized for printing our shipping tags for dispatch of orders. All of our orders ship on time. The two day handling gives us Cushion for Carrier Mistakes. However it DOES NOT matter if we ship on time or Early if the carrier delivers Late 100% beyond our control.
Seller_7rNklHYkq1IwY
Thank you so much, Amazon for adding yet another cut to the thousands that struggling small business owners face every single day.
Constantly squeezed between supply chain issues and increasing fulfillment costs, what we definitely need now is for Amazon to mandate and override our handling times for Merchant Fulfilled orders. Nevermind the million and one challenges that small (often family-owned) businesses face in order to procure, store and ship physical products to our...I mean Amazon's customers. Now we can look forward to Amazon "helping" us by overriding our handling times, even though we rarely have control over our providers or Amazon's Preferred Shipping Carriers. We recognize the challenges that our shipping carriers face to meet On Time Delivery dates and we may intentionally adjust our handling times to help buffer these challenges and ensure that our OTR is not negatively impacted. But now it appears that Amazon will now "help" us with yet another feature that no 3rd Party Seller fulfilling their own orders has requested. /s
Please be sure to share this fascinating update with Congress the next time Amazon is called in for questioning. While you are at it you should also include this new "feature" within any press releases or advertising promoting Amazon as an ally and "supporter" of small business, for full disclosure of course.
Seller_7rNklHYkq1IwY
Thank you so much, Amazon for adding yet another cut to the thousands that struggling small business owners face every single day.
Constantly squeezed between supply chain issues and increasing fulfillment costs, what we definitely need now is for Amazon to mandate and override our handling times for Merchant Fulfilled orders. Nevermind the million and one challenges that small (often family-owned) businesses face in order to procure, store and ship physical products to our...I mean Amazon's customers. Now we can look forward to Amazon "helping" us by overriding our handling times, even though we rarely have control over our providers or Amazon's Preferred Shipping Carriers. We recognize the challenges that our shipping carriers face to meet On Time Delivery dates and we may intentionally adjust our handling times to help buffer these challenges and ensure that our OTR is not negatively impacted. But now it appears that Amazon will now "help" us with yet another feature that no 3rd Party Seller fulfilling their own orders has requested. /s
Please be sure to share this fascinating update with Congress the next time Amazon is called in for questioning. While you are at it you should also include this new "feature" within any press releases or advertising promoting Amazon as an ally and "supporter" of small business, for full disclosure of course.
Seller_HeQS0FjsDTZSA
So if we need extra time for custom products, we will not get OTDR protection. Which we know isn't accurate to begin with, and we will not get LSR protection.
That means that anyone who has automated shipping enabled doesn't have to be concerned with their OTDR or LSR? Correct?
What an incredibly poorly explained policy update and from the poor explanation it's a terrible update. Will definitely hurt the customer experience.
Seller_HeQS0FjsDTZSA
So if we need extra time for custom products, we will not get OTDR protection. Which we know isn't accurate to begin with, and we will not get LSR protection.
That means that anyone who has automated shipping enabled doesn't have to be concerned with their OTDR or LSR? Correct?
What an incredibly poorly explained policy update and from the poor explanation it's a terrible update. Will definitely hurt the customer experience.
Seller_QuiCGlo4qOlID
Dear Robot Overloads: The key to customer satisfaction is underpromising and overdelivering. You don't get that, do you? It's human nature.
Seller_QuiCGlo4qOlID
Dear Robot Overloads: The key to customer satisfaction is underpromising and overdelivering. You don't get that, do you? It's human nature.
Seller_r9wMm8LrE5iKj
Am I reading this correctly? Are you saying Chinese sellers have OTDR protection simply for enabling AHT, without the additional requirements that domestic sellers have?
If transit time is such a big deal now, why are you even allowing shipments from China?
Why do you hate America and the middle class?
Seller_r9wMm8LrE5iKj
Am I reading this correctly? Are you saying Chinese sellers have OTDR protection simply for enabling AHT, without the additional requirements that domestic sellers have?
If transit time is such a big deal now, why are you even allowing shipments from China?
Why do you hate America and the middle class?
Seller_XwXqQCJfyDQIL
This is a good thing but 20 days is still too long to allow for packages coming from China. It should be 14 days maximum.
Seller_XwXqQCJfyDQIL
This is a good thing but 20 days is still too long to allow for packages coming from China. It should be 14 days maximum.
Seller_0xdtD36hDLHBC
Well, I am glad that you gave us another month. Hopefully, you will fix the errors with the handling time gap that you plan to use to punish us into the flawed AHT.
Everything that I know about OTDR, Shipping, and Dates on Amazon
Seller_0xdtD36hDLHBC
Well, I am glad that you gave us another month. Hopefully, you will fix the errors with the handling time gap that you plan to use to punish us into the flawed AHT.
Everything that I know about OTDR, Shipping, and Dates on Amazon
Seller_IHbx8sfanyFmN
Will this force-override my own sku-specific settings ?
So if I say a sku is backordered and has a 10 day handling time, will you come in and force it to 2 days? How do I stop you from promising 2 day handling when I've explicitly said the item won't be available for 10 days.
What about vacation settings? How do I set my vacation handling time when automation is using my behaviour pre-vacation?
Seller_IHbx8sfanyFmN
Will this force-override my own sku-specific settings ?
So if I say a sku is backordered and has a 10 day handling time, will you come in and force it to 2 days? How do I stop you from promising 2 day handling when I've explicitly said the item won't be available for 10 days.
What about vacation settings? How do I set my vacation handling time when automation is using my behaviour pre-vacation?
Seller_ALZGvM9vhFf03
Another horrible decision by Amazon.
All of our items were set to next day shipping this Tuesday by Amazon including the custom ones. Multiple cases with Amazon. No way to change it. You are literally destroying our business...
There are different complexity and time involved in making custom items. Forget about the fact that 5%-10% of orders need more information from the customer (better images, misspellings). We can't have Amazon decide for us on handling time !
Seller_ALZGvM9vhFf03
Another horrible decision by Amazon.
All of our items were set to next day shipping this Tuesday by Amazon including the custom ones. Multiple cases with Amazon. No way to change it. You are literally destroying our business...
There are different complexity and time involved in making custom items. Forget about the fact that 5%-10% of orders need more information from the customer (better images, misspellings). We can't have Amazon decide for us on handling time !
Seller_0xdtD36hDLHBC
@Seller_NXbqvZ48ChbPjand @Seller_ALZGvM9vhFf03
Have they turned on AHT for your account? If so, can you turn it off?
Is your handling time set to 1 day?
If you change each SKU to higher handling time and wait an hour, does the handling time update on your offers on the PDP?
Seller_0xdtD36hDLHBC
@Seller_NXbqvZ48ChbPjand @Seller_ALZGvM9vhFf03
Have they turned on AHT for your account? If so, can you turn it off?
Is your handling time set to 1 day?
If you change each SKU to higher handling time and wait an hour, does the handling time update on your offers on the PDP?
Seller_Bcukz2UAnVssf
Amazon, why do you think we have a handling gap? It's to protect us from your insane delivery guarantee now. If our account needs a 90% guaranteed on time delivery rate, I have to ship at least 2 days early to account for delivery being late (even though it's out of my control). I'm not risking my livelihood on this. So what are we supposed to do now?
Seller_Bcukz2UAnVssf
Amazon, why do you think we have a handling gap? It's to protect us from your insane delivery guarantee now. If our account needs a 90% guaranteed on time delivery rate, I have to ship at least 2 days early to account for delivery being late (even though it's out of my control). I'm not risking my livelihood on this. So what are we supposed to do now?
Seller_NXbqvZ48ChbPj
SO I deleted HALF of my inventory re-listed them and Manually set the handling to 2 Days. The AHT is turned off for my account. Amazon has since changed ALL of them back to 1 day lead time without my permission. What is the point of us putting in OUR LEAD TIME if Amazon is going to force it to one day???? Explain how this helps anyone?? I think the only way around this would be to change store hours to closed 4 days a week to give back the extra day..... I even went as far as changing daily order capacity to ONE order with Zero Impact. Manually adding TWO days on each SKU Does NOT work! We are 100% being penalized for printing our shipping tags for dispatch of orders. All of our orders ship on time. The two day handling gives us Cushion for Carrier Mistakes. However it DOES NOT matter if we ship on time or Early if the carrier delivers Late 100% beyond our control.
Seller_NXbqvZ48ChbPj
SO I deleted HALF of my inventory re-listed them and Manually set the handling to 2 Days. The AHT is turned off for my account. Amazon has since changed ALL of them back to 1 day lead time without my permission. What is the point of us putting in OUR LEAD TIME if Amazon is going to force it to one day???? Explain how this helps anyone?? I think the only way around this would be to change store hours to closed 4 days a week to give back the extra day..... I even went as far as changing daily order capacity to ONE order with Zero Impact. Manually adding TWO days on each SKU Does NOT work! We are 100% being penalized for printing our shipping tags for dispatch of orders. All of our orders ship on time. The two day handling gives us Cushion for Carrier Mistakes. However it DOES NOT matter if we ship on time or Early if the carrier delivers Late 100% beyond our control.
