Account level reserve more than 2 payment cycles
Hi Amazon,
I am writing to address a concerning issue regarding our account payments. Over the past two payment cycles, we have not received payment for our sales on the platform. Upon further investigation, we noticed that all our payments for US account are being held in the account level reserve, which has significantly impacted our cash flow and operational capacity. Our account has good healthy.
We have opened support ticket ID: 15816116811/ 15793995311/ 15786983261/ 15746660861, it is in "answered" status, saying "has been forwarded to another Amazon team", no further response from there.
This unexpected delay and reserve allocation have caused financial strain on our business. We kindly request your assistance and guidance on resolving this matter promptly. Any advice or insight you can provide to help expedite the release of our payments and alleviate this financial burden would be greatly appreciated.
Thank you for your attention to this urgent matter. We look forward to your prompt response and resolution.
@Steve_Amazon @Wyatt_Amazon @Yokie_Amazon @Glenn_Amazon @Cooper_Amazon @Emet_Amazon @Bryce_Amazon @CR_Amazon@Micah_Amazon
15 replies
Seller_3LHhJDK8Mnt0p
Sorry you are dealing with this. I dealt with this all of July and finally got my funds last week. Open 1 case and ask the mods here to escalate the case for you.
Not sure what is triggering this on amazon, but it is affecting multiple sellers who have no violations whatsoever. Please search "funds in reserve" on the forum search bar to see my post and many others post about this.
Keep tagging the mods also
Connor_Amazon
Hi @Seller_SvTl8SgStrdgW
Connor from Amazon here, thanks for reaching out. I totally understand the frustration.
I've escalated the cases you provided to our partner team to investigate this further. As soon as I hear back from them, I will respond here. You will also receive an update as well, so monitor your inbox for e-mails from support.
Thank you,
Connor
