Misallocated Inventory that is not mine.
Hoping a moderator can help?
I have an issue with inventory that has shown up on my account, but is not mine.
4802 units of ASIN B071ZMX6CT (Case# ID 15251371501) showed up weeks ago in my listings. I have contacted Support, and spent a couple hours on hold with various departments. Today a removal order was activated and I am concerned I will be charged for retuns and storage fees. No one seems to be able to come up with an answer, or solution. Support cant even say where the product is at which DC. They do acknowledge that there is no ship plan on my account showing this product as inbound. I did sell this item 3 years ago, but only sent 4 units, which Support as verified.
I cannot cancel the removal order, the button is greyed out. The product is heavy (half gallons of paint) I dont want all this coming to my house, it will total 21,000 lbs, in 2401 cases!
Misallocated Inventory that is not mine.
Hoping a moderator can help?
I have an issue with inventory that has shown up on my account, but is not mine.
4802 units of ASIN B071ZMX6CT (Case# ID 15251371501) showed up weeks ago in my listings. I have contacted Support, and spent a couple hours on hold with various departments. Today a removal order was activated and I am concerned I will be charged for retuns and storage fees. No one seems to be able to come up with an answer, or solution. Support cant even say where the product is at which DC. They do acknowledge that there is no ship plan on my account showing this product as inbound. I did sell this item 3 years ago, but only sent 4 units, which Support as verified.
I cannot cancel the removal order, the button is greyed out. The product is heavy (half gallons of paint) I dont want all this coming to my house, it will total 21,000 lbs, in 2401 cases!
14 replies
Seller_Hi7wbO2Kbo6bl
Yikes!
This forum provides no way to bump a thread. And the weekend with no mods starting.
I am going to tag a couple, and I sure hope you get some help. Amazon at its worst can be very very bad indeed.
Help please...
@KJ_Amazon
@TaylorR_Amazon
@Micah_Amazon
@SEAmod
TaylorR_Amazon
Hey @Seller_5adNBbz4xbnh4, unfortunately, there may not be anything that can be done about the removal. You can only cancel a removal order if it’s in Planning status. If this was a required removal, it cannot be cancelled after creation.
After you receive the inventory, verify that the labeling is correct and it is indeed that ASIN. I will take a look at your case, but want to apologize in advance for the delay in update as we are entering a long weekend.
Seller_Sram36TnVt73c
can you get a call-back from seller support??
Seller_TMserLw0QU4BR
Similar issue has happened many times over the years. Amazon says it is not possible.
Seller_SJRMV3s4mNrFA
In related news, some seller is wondering why their FBA shipment is short 2401 cases... Amazon is INSISTING he sent 21,000 lbs of empty boxes...
Seller_keSnEDesLFVwv
Do you realize how silly this sounds?
Seller_MyXY4Myx9zVcR
OP, Please keep us advised about this massive FBA return.
Misallocated Inventory that is not mine.
Hoping a moderator can help?
I have an issue with inventory that has shown up on my account, but is not mine.
4802 units of ASIN B071ZMX6CT (Case# ID 15251371501) showed up weeks ago in my listings. I have contacted Support, and spent a couple hours on hold with various departments. Today a removal order was activated and I am concerned I will be charged for retuns and storage fees. No one seems to be able to come up with an answer, or solution. Support cant even say where the product is at which DC. They do acknowledge that there is no ship plan on my account showing this product as inbound. I did sell this item 3 years ago, but only sent 4 units, which Support as verified.
I cannot cancel the removal order, the button is greyed out. The product is heavy (half gallons of paint) I dont want all this coming to my house, it will total 21,000 lbs, in 2401 cases!
Misallocated Inventory that is not mine.
Hoping a moderator can help?
I have an issue with inventory that has shown up on my account, but is not mine.
4802 units of ASIN B071ZMX6CT (Case# ID 15251371501) showed up weeks ago in my listings. I have contacted Support, and spent a couple hours on hold with various departments. Today a removal order was activated and I am concerned I will be charged for retuns and storage fees. No one seems to be able to come up with an answer, or solution. Support cant even say where the product is at which DC. They do acknowledge that there is no ship plan on my account showing this product as inbound. I did sell this item 3 years ago, but only sent 4 units, which Support as verified.
I cannot cancel the removal order, the button is greyed out. The product is heavy (half gallons of paint) I dont want all this coming to my house, it will total 21,000 lbs, in 2401 cases!
Misallocated Inventory that is not mine.
Hoping a moderator can help?
I have an issue with inventory that has shown up on my account, but is not mine.
4802 units of ASIN B071ZMX6CT (Case# ID 15251371501) showed up weeks ago in my listings. I have contacted Support, and spent a couple hours on hold with various departments. Today a removal order was activated and I am concerned I will be charged for retuns and storage fees. No one seems to be able to come up with an answer, or solution. Support cant even say where the product is at which DC. They do acknowledge that there is no ship plan on my account showing this product as inbound. I did sell this item 3 years ago, but only sent 4 units, which Support as verified.
I cannot cancel the removal order, the button is greyed out. The product is heavy (half gallons of paint) I dont want all this coming to my house, it will total 21,000 lbs, in 2401 cases!
14 replies
14 replies
Seller_Hi7wbO2Kbo6bl
Yikes!
This forum provides no way to bump a thread. And the weekend with no mods starting.
I am going to tag a couple, and I sure hope you get some help. Amazon at its worst can be very very bad indeed.
Help please...
@KJ_Amazon
@TaylorR_Amazon
@Micah_Amazon
@SEAmod
TaylorR_Amazon
Hey @Seller_5adNBbz4xbnh4, unfortunately, there may not be anything that can be done about the removal. You can only cancel a removal order if it’s in Planning status. If this was a required removal, it cannot be cancelled after creation.
After you receive the inventory, verify that the labeling is correct and it is indeed that ASIN. I will take a look at your case, but want to apologize in advance for the delay in update as we are entering a long weekend.
Seller_Sram36TnVt73c
can you get a call-back from seller support??
Seller_TMserLw0QU4BR
Similar issue has happened many times over the years. Amazon says it is not possible.
Seller_SJRMV3s4mNrFA
In related news, some seller is wondering why their FBA shipment is short 2401 cases... Amazon is INSISTING he sent 21,000 lbs of empty boxes...
Seller_keSnEDesLFVwv
Do you realize how silly this sounds?
Seller_MyXY4Myx9zVcR
OP, Please keep us advised about this massive FBA return.
Seller_Hi7wbO2Kbo6bl
Yikes!
This forum provides no way to bump a thread. And the weekend with no mods starting.
I am going to tag a couple, and I sure hope you get some help. Amazon at its worst can be very very bad indeed.
Help please...
@KJ_Amazon
@TaylorR_Amazon
@Micah_Amazon
@SEAmod
Seller_Hi7wbO2Kbo6bl
Yikes!
This forum provides no way to bump a thread. And the weekend with no mods starting.
I am going to tag a couple, and I sure hope you get some help. Amazon at its worst can be very very bad indeed.
Help please...
@KJ_Amazon
@TaylorR_Amazon
@Micah_Amazon
@SEAmod
TaylorR_Amazon
Hey @Seller_5adNBbz4xbnh4, unfortunately, there may not be anything that can be done about the removal. You can only cancel a removal order if it’s in Planning status. If this was a required removal, it cannot be cancelled after creation.
After you receive the inventory, verify that the labeling is correct and it is indeed that ASIN. I will take a look at your case, but want to apologize in advance for the delay in update as we are entering a long weekend.
TaylorR_Amazon
Hey @Seller_5adNBbz4xbnh4, unfortunately, there may not be anything that can be done about the removal. You can only cancel a removal order if it’s in Planning status. If this was a required removal, it cannot be cancelled after creation.
After you receive the inventory, verify that the labeling is correct and it is indeed that ASIN. I will take a look at your case, but want to apologize in advance for the delay in update as we are entering a long weekend.
Seller_Sram36TnVt73c
can you get a call-back from seller support??
Seller_Sram36TnVt73c
can you get a call-back from seller support??
Seller_TMserLw0QU4BR
Similar issue has happened many times over the years. Amazon says it is not possible.
Seller_TMserLw0QU4BR
Similar issue has happened many times over the years. Amazon says it is not possible.
Seller_SJRMV3s4mNrFA
In related news, some seller is wondering why their FBA shipment is short 2401 cases... Amazon is INSISTING he sent 21,000 lbs of empty boxes...
Seller_SJRMV3s4mNrFA
In related news, some seller is wondering why their FBA shipment is short 2401 cases... Amazon is INSISTING he sent 21,000 lbs of empty boxes...
Seller_keSnEDesLFVwv
Do you realize how silly this sounds?
Seller_keSnEDesLFVwv
Do you realize how silly this sounds?
Seller_MyXY4Myx9zVcR
OP, Please keep us advised about this massive FBA return.
Seller_MyXY4Myx9zVcR
OP, Please keep us advised about this massive FBA return.
