We've had SSA & AHT enabled (verified within our account)

We never disabled it and always use the protected shipping service through Amazon Buy Shipping so we have all 3 requirements to be covered.

I noticed an order defect for a late delivery ("accepted" scan was the proper scan and was on time).

Amazon Support (case ID 16650743831) is advising we do not have SSA and AHT enabled for this one single order in question.

I pulled orders from the same day prior to and after the order in question and they all have it enabled. Again though, this one single order doesn't have it.

9:32 am order - shows SSA & AHT were enabled

9:40 am order - Amazon advised and the order page shows SSA & AHT not enabled (this is the late delivery order in question)

9:50 am order - shows SSA & AHT were enabled

Anyone else come across this? We're concerned because if we have these enabled, why wouldn't this one order have it? Seems like a system problem that could get big really fast when shipping carriers (mainly USPS) slow down over the Holidays.

Amazon support replies just contain information how to enable ... what we already have enabled.

On Friday Nov 15, 2024, there were several posts about Amazon Buy Shipping flagging orders as Late Delivery Risk. It has continued through orders to be shipped Monday Nov 18, 2024 and Tuesday Nov 19, 2024.

@Seller_RSwABJNHpHnEZ ... we are tagging you as a follow up thread to give more details to present to "the team".

Parameters:

• AHT and SSA enabled.
• AHT is 2 Day Handle Time on our products (custom).
• SSA is set to USPS Ground Advantage (less than 1lb) as the only preferred shipping service. Only Standard shipping is set on our SSA shipping template.
• All orders are being calculated by Amazon for estimated delivery dates.

The following is an example of what is going on with all of our orders.

If we ship this order on Sunday Nov 17, 2024 using Amazon Buy Shipping in Bulk, we see this:

If we ship this on Monday Nov 18, 2024 using Amazon Buy Shipping in Bulk, we see this:

If we use the regular single Buy Shipping from the order to ship on Sunday Nov 17, 2024, we see this:

If we use the regular single Buy Shipping from the order to ship on Monday Nov 18, 2024, we see this:

From our examples above, you can see that Amazon Buy Shipping in Bulk is adding one day to the estimated deliver on date which is causing the orders to have the Late Delivery Risk warning. The estimated deliver on date when using Amazon Buy Shipping (individual from the order) will return a estimated deliver on date which matches the original order estimated deliver by date.

So the issue is with Amazon Buy Shipping in Bulk giving out the Late Delivery Risk warning on labels that are being shipped on the last ship by date of the order. If you buy labels individually in Amazon Buy Shipping from the order, the results from buy on the last ship by date are what we would expect with Claims Protected and OTDR Protected.

Carrier picked up orders on time.

SSA and AHT are both enabled

Labels purchased vis Amazon Buy Shipping.

USPS has been a real nightmare with delivered orders the last 2 months and orders are being delivered late.

However, with all the requirements in place, why is my OTD percentage declining?

Posted by Amazon, If you purchase this shipping label and used Automated Handling Time (AHT) and Shipping Settings Automation (SSA), your OTDR will not be negatively impacted by late deliveries.

What am I missing?