Hello @Seller_xWWN5vjDrZSij,

Thank you for posting your concerns with the follow up notifications you've been receiving and the continued deactivation of your account.

Seller_xWWN5vjDrZSij

We received your submission but do not have enough information to reactivate your account.

Why did this happen?

You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.

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Seller_OvL8C4BJWiuS9

Post your original notice (removing personal info).

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We do have limited information into your account and situations. As mentioned by @Seller_OvL8C4BJWiuS9, can you provide your original deactivation notice? This will help us better understand what exactly is happening and what the expectations are.

Seller_xWWN5vjDrZSij

What happens now?

Your account will remain deactivated. If we do not receive the requested information your account will remain deactivated.

I need help with a detailed description of the unlocking process. I sent an invoice with detailed information, but I have not received a response. Also, I cannot access the inventory as it has disappeared. Could you please advise me on how to resolve this issue?

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You mentioned providing invoices, was this a concern of authenticity, intellectual properties? You also mentioned not having access to your inventory, was this related to unsuitable inventory?

Regarding your invoices that were provided, did they meet our expectations listed in the responsible sourcing help page? If you were sourcing branded products, did you confirm they were a verified and authorized distributor? Did you receive a letter of authorization from the brand itself?

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.