Dear Amazon Seller Community,

I urgently need assistance with a persistent issue: my product, a Yoga Mat, has been incorrectly flagged as a pesticide, despite being made exclusively from FSC-certified cork and FSC-certified rubber. This is confirmed by FSC and SGS certificates and written documentation from my supplier, which I’ve shared multiple times via Seller Support. The issue appears to stem solely from wording in the listing.

I’ve already removed all problematic terms (e.g., “Non-toxic”) from the A+ Content, images, and product video. However, I’m unable to edit the title and bullet points due to the listing block. Despite opening multiple cases (if neccesary I can share the IDs) and appealing, I only receive generic responses or instructions to “wait for updates.” Uploading via Catalog also fails, returning errors related to the pesticide flag.

Because I cannot update the title and bullets, historical terms likely remain, triggering the pesticide flag. I urgently need manual intervention to:

- Remove the incorrect pesticide classification.

- Temporarily grant edit access to the title/bullets.

I can provide proof of FSC/SGS certifications and screenshots of the updated images, video, and A+ content upon request. If anyone from Amazon or experienced sellers can escalate this, I’d deeply appreciate it. This issue is severely impacting my business: the product was supposed to launch now, but incoming inventory is marked as stranded, jeopardizing this new product’s success.

Thank you for your time and support.

Best regards,

Christian

@SEAmod

@CR_Amazon

@Michelle_Amazon