Buyer received the replacement but never returned the original item.
I received a replacement order for which I shipped a new item, however the customer never returned the item originally shipped to them. The customer only paid for 1 item and has 2 in their possession. It has been over 30 days since the replacement item was delivered and the original item has never been returned. The original item's USPS return label is "Pre-Shipment, USPS Awaiting Item" to this day.
When I contact de seller support to request a refund for the item that was never returned (open cases 15802836221, 16356867361 and 16827510821) unfortunately, all of the cases are automatically answered advising me to open a SAFE-T, which is inappropriate advice since the "Seller must be debited to be eligible to file a SAFE-T claim".
How can I get a refund on this order if it has been over 30 days the return period? Is it possible to open an A to Z claim against the customer? Has anyone managed to resolve a case like this?
Thank you for your time,
Isabelle
Buyer received the replacement but never returned the original item.
I received a replacement order for which I shipped a new item, however the customer never returned the item originally shipped to them. The customer only paid for 1 item and has 2 in their possession. It has been over 30 days since the replacement item was delivered and the original item has never been returned. The original item's USPS return label is "Pre-Shipment, USPS Awaiting Item" to this day.
When I contact de seller support to request a refund for the item that was never returned (open cases 15802836221, 16356867361 and 16827510821) unfortunately, all of the cases are automatically answered advising me to open a SAFE-T, which is inappropriate advice since the "Seller must be debited to be eligible to file a SAFE-T claim".
How can I get a refund on this order if it has been over 30 days the return period? Is it possible to open an A to Z claim against the customer? Has anyone managed to resolve a case like this?
Thank you for your time,
Isabelle
5 replies
Seller_OvL8C4BJWiuS9
Did they request a replacement through Amazon? If not, then that is your mistake. You do not send a replacement without it going through Amazon's system.
Seller_gS4XccbJzZpj0
Hi,
Amazon auto reimbursed our account around 40 days after the replacement order was delivered. Amazon did not link the reimbursed to the original order, it was linked to the replacement order.
Search the replacement order number under "Transaction View", you will see it if Amazon reimbursed your account. I hope this can help you too!
Isabelle
Seller_GpxiEwTpYANyX
Would love to be able to NOT participate in replacement program. It something more we have to track. We've had it where a customer bought something said it was defective we sent another they said the second one was defective and funny thing is both returned and neither one was defective!! The customer was defective for not reading product details so we end up getting zinged with paying for shipping to and from twice for one order, ended up with 2 open product and we are at a huge loss (absorbed the cost of 2 used items and shipped cost x 4.
We just got another return request from a customer for an item and got "replacement" we don't want to ship out another as the issue is likely the customer. We would rather them return it if they want to buy another one they will do so. I'm seeing on this forum many report that customers keeping 2 products and not returning the initial shipment. Spending time on Safe T claims is a joke and Amazon makes it difficult for the seller (sometimes having to reopen a claim due to incorrect reimbursement). Let us help the buyer and contact them. Often times the buyer doesn't read product descriptions/details on Amazon and/or read the product instructions.
Buyer received the replacement but never returned the original item.
I received a replacement order for which I shipped a new item, however the customer never returned the item originally shipped to them. The customer only paid for 1 item and has 2 in their possession. It has been over 30 days since the replacement item was delivered and the original item has never been returned. The original item's USPS return label is "Pre-Shipment, USPS Awaiting Item" to this day.
When I contact de seller support to request a refund for the item that was never returned (open cases 15802836221, 16356867361 and 16827510821) unfortunately, all of the cases are automatically answered advising me to open a SAFE-T, which is inappropriate advice since the "Seller must be debited to be eligible to file a SAFE-T claim".
How can I get a refund on this order if it has been over 30 days the return period? Is it possible to open an A to Z claim against the customer? Has anyone managed to resolve a case like this?
Thank you for your time,
Isabelle
Buyer received the replacement but never returned the original item.
I received a replacement order for which I shipped a new item, however the customer never returned the item originally shipped to them. The customer only paid for 1 item and has 2 in their possession. It has been over 30 days since the replacement item was delivered and the original item has never been returned. The original item's USPS return label is "Pre-Shipment, USPS Awaiting Item" to this day.
When I contact de seller support to request a refund for the item that was never returned (open cases 15802836221, 16356867361 and 16827510821) unfortunately, all of the cases are automatically answered advising me to open a SAFE-T, which is inappropriate advice since the "Seller must be debited to be eligible to file a SAFE-T claim".
How can I get a refund on this order if it has been over 30 days the return period? Is it possible to open an A to Z claim against the customer? Has anyone managed to resolve a case like this?
Thank you for your time,
Isabelle
Buyer received the replacement but never returned the original item.
I received a replacement order for which I shipped a new item, however the customer never returned the item originally shipped to them. The customer only paid for 1 item and has 2 in their possession. It has been over 30 days since the replacement item was delivered and the original item has never been returned. The original item's USPS return label is "Pre-Shipment, USPS Awaiting Item" to this day.
When I contact de seller support to request a refund for the item that was never returned (open cases 15802836221, 16356867361 and 16827510821) unfortunately, all of the cases are automatically answered advising me to open a SAFE-T, which is inappropriate advice since the "Seller must be debited to be eligible to file a SAFE-T claim".
How can I get a refund on this order if it has been over 30 days the return period? Is it possible to open an A to Z claim against the customer? Has anyone managed to resolve a case like this?
Thank you for your time,
Isabelle
5 replies
5 replies
Seller_OvL8C4BJWiuS9
Did they request a replacement through Amazon? If not, then that is your mistake. You do not send a replacement without it going through Amazon's system.
Seller_gS4XccbJzZpj0
Hi,
Amazon auto reimbursed our account around 40 days after the replacement order was delivered. Amazon did not link the reimbursed to the original order, it was linked to the replacement order.
Search the replacement order number under "Transaction View", you will see it if Amazon reimbursed your account. I hope this can help you too!
Isabelle
Seller_GpxiEwTpYANyX
Would love to be able to NOT participate in replacement program. It something more we have to track. We've had it where a customer bought something said it was defective we sent another they said the second one was defective and funny thing is both returned and neither one was defective!! The customer was defective for not reading product details so we end up getting zinged with paying for shipping to and from twice for one order, ended up with 2 open product and we are at a huge loss (absorbed the cost of 2 used items and shipped cost x 4.
We just got another return request from a customer for an item and got "replacement" we don't want to ship out another as the issue is likely the customer. We would rather them return it if they want to buy another one they will do so. I'm seeing on this forum many report that customers keeping 2 products and not returning the initial shipment. Spending time on Safe T claims is a joke and Amazon makes it difficult for the seller (sometimes having to reopen a claim due to incorrect reimbursement). Let us help the buyer and contact them. Often times the buyer doesn't read product descriptions/details on Amazon and/or read the product instructions.
Seller_OvL8C4BJWiuS9
Did they request a replacement through Amazon? If not, then that is your mistake. You do not send a replacement without it going through Amazon's system.
Seller_OvL8C4BJWiuS9
Did they request a replacement through Amazon? If not, then that is your mistake. You do not send a replacement without it going through Amazon's system.
Seller_gS4XccbJzZpj0
Hi,
Amazon auto reimbursed our account around 40 days after the replacement order was delivered. Amazon did not link the reimbursed to the original order, it was linked to the replacement order.
Search the replacement order number under "Transaction View", you will see it if Amazon reimbursed your account. I hope this can help you too!
Isabelle
Seller_gS4XccbJzZpj0
Hi,
Amazon auto reimbursed our account around 40 days after the replacement order was delivered. Amazon did not link the reimbursed to the original order, it was linked to the replacement order.
Search the replacement order number under "Transaction View", you will see it if Amazon reimbursed your account. I hope this can help you too!
Isabelle
Seller_GpxiEwTpYANyX
Would love to be able to NOT participate in replacement program. It something more we have to track. We've had it where a customer bought something said it was defective we sent another they said the second one was defective and funny thing is both returned and neither one was defective!! The customer was defective for not reading product details so we end up getting zinged with paying for shipping to and from twice for one order, ended up with 2 open product and we are at a huge loss (absorbed the cost of 2 used items and shipped cost x 4.
We just got another return request from a customer for an item and got "replacement" we don't want to ship out another as the issue is likely the customer. We would rather them return it if they want to buy another one they will do so. I'm seeing on this forum many report that customers keeping 2 products and not returning the initial shipment. Spending time on Safe T claims is a joke and Amazon makes it difficult for the seller (sometimes having to reopen a claim due to incorrect reimbursement). Let us help the buyer and contact them. Often times the buyer doesn't read product descriptions/details on Amazon and/or read the product instructions.
Seller_GpxiEwTpYANyX
Would love to be able to NOT participate in replacement program. It something more we have to track. We've had it where a customer bought something said it was defective we sent another they said the second one was defective and funny thing is both returned and neither one was defective!! The customer was defective for not reading product details so we end up getting zinged with paying for shipping to and from twice for one order, ended up with 2 open product and we are at a huge loss (absorbed the cost of 2 used items and shipped cost x 4.
We just got another return request from a customer for an item and got "replacement" we don't want to ship out another as the issue is likely the customer. We would rather them return it if they want to buy another one they will do so. I'm seeing on this forum many report that customers keeping 2 products and not returning the initial shipment. Spending time on Safe T claims is a joke and Amazon makes it difficult for the seller (sometimes having to reopen a claim due to incorrect reimbursement). Let us help the buyer and contact them. Often times the buyer doesn't read product descriptions/details on Amazon and/or read the product instructions.
