Request for Urgent Review and Escalation of Account Deactivation Appeal
Dear Amazon Seller Performance Team,
I hope this email finds you well. I am reaching out regarding the appeal I submitted over 72 hours ago for the deactivation of my seller account – Q VITA HOMEWARE, and the associated ASIN B07YTVYGTY for our Cat Toy with Laser Pointer. Given the impact this deactivation has had on our small business, I kindly request that my case be reviewed and, if possible, escalated for a prompt resolution. I have created two cases (16335616261 and16363939461), however received auto-replies as below:
"Hello,
This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel.
If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health. If you want to submit additional information, click on the “View appeal” button and submit additional information as requested.
If you are appealing an action taken on your listings for an intellectual property complaint:
1. Navigate to “Received Intellectual Property Complaints” in the “Product Policy Compliance” section in Account Health
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.
If you are appealing an action taken on your listings for an Amazon Listing Policy violation:
1. Navigate to “Listing Policy Violations” in the “Product Policy Compliance” section in Account Health
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.
If you want to submit additional information:
1. Click on the “View appeal” button next to the deactivation record.
2. Click the “Submit additional information” button to submit the information necessary to reactivate your listings."
As a small business, this deactivation has greatly impacted our operations. We have taken all necessary steps to ensure our product meets Amazon’s Restricted Products policy. This includes obtaining professional testing reports confirming that our laser pointer is a Class II device, which complies with Amazon’s safety guidelines. Additionally, we have provided invoices of this product.
As a small business, this matter is of utmost urgency. Additionally, we are more than willing to provide more documents, however we are unable to submit more information. We would greatly appreciate any assistance in reviewing our appeal, as well as guidance on any additional documents or information that may aid in a swift resolution.
Thank you very much for your time, consideration, and support in this matter.
Warm regards,
Vivian Li
Q VITA HOMEWARE
3 replies
Seller_7LrAV0m5llaI7
Duplicate post:
sellercentral.amazon.ca/seller-forums/discussions/t/bacb23d7-b648-4e2f-84b3-6f91d86e6f4d
Emet_Amazon
Hello @Q_Vita_Homeware,
Thank you for posting your concerns with your account deactivation.
The cases you provided do show they were resolved as the team you were trying to communicate with is unable to assist, which is likely why you got the automated messaging.
Per our laser pointer policy:
- Only Class I lasers (e.g. CD players), Class IM lasers (e.g. DVD players), Class II lasers (e.g. bar code scanners limited to 1 mW), and Class 3R lasers (e.g. laser pointers limited to 5 mW and under) can be listed.
- Laser pointers and related products must be branded (e.g. Kensington, Quartet, 3M, Logitech, Kong, Ethical, and Sergeant's Pet).
- If a listing does not exist for a particular laser pointer and you would like to create a new listing, you must submit a testing report. Testing reports are accepted from the following sources only: Intertek, UL, and SGS.
You mentioned this was a class II laser, these are limited to 1mW, does you laser comply with this? Additionally it states laser pointers and related products must be branded, was your product branded? As stated if the laser did not meet the first two requirements, did you submit a test report to verify compliance?
I additionally see this was listed in a bundle with cat toys, if this product did not go through the appropriate channels for verification or does not meet our requirements, the account may not be eligible for reactivation. Can you advise if you had previously provided testing documents to verify compliance?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
