Account suspended - inauthentic violation - Please advise
Hello everyone. I am currently under pressure. Because the COVID-19 disease has prevented our business from operating
May 2, 2020 We received an email from amazon that suspended my account.
Email content:
Hello, Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s). Why is this happening? We are reviewing your Amazon Seller account for the reason(s) listed below. In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items. How do I reactivate my account? To reactivate your selling account, please address the following concern(s): You are offering items that may be inauthentic. Please send us the following information: -- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory. -- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain. -- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card. -- Contact information for your supplier, including name, phone number, address, email, and website. You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information. The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help: -- Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970) -- Policies and Agreements (https://sellercentral.amazon.com/gp/help/521) How do I send the required information? Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html). What happens if I do not send the requested information? If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon. Failure to successfully appeal this decision may result in us permanently withholding any payments to you. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com. Sincerely, Seller Performance Team amazon.com http://www.amazon.com
We were very panicked and looking for the reason.
We have read the email carefully but do not recognize Amazon as pointing out which of our Asins has an inauthentic error.
We are selling FBA and FBM. we have more than 20 ASINs but amazon did not specify which order we should send the invoice to.
We are very worried.
Everyone who has experience or solving POA writing please help me
16 replies
Katie_Amazon_old
Hello @TEEVU,
Katie here with Amazon.
Did you receive any warnings prior to the deactivation?
I recommend you to check your account health dashboard, if the issue is correlated with COVID-19 as you mentioned above, here is a help page that I recommend looking at, it has some important information about medical supplies/devices. You should be able to identify if this is affecting your account.
If you have any previous warnings in your perfomance notification, please copy and paste here so we can assist you with your next steps.
The community and I are here to assist you. Let us know if you have any other questions.
Katie
Seller_Yvu9QfhV55nVu
Why do you think so ?
Did you list covid 19 related items ?
Seller_U3BSdKFpJPrI7
@papyrophilia can you help my case.
Thank you very much
Seller_CdDi7nS7x7v2l
Thank God Amazon protects us from sellers like this.
Thank you Amazon.
Seller_jZWpyInw8RkYT
@TEEVU, it’s very late where I am. @racingroxstore and @Rocinante have given you some good thoughts. I will try to add a bit here.
I do not see that Amazon has requested a POA at this time.
At this time, you need to provide the following to Amazon, for each ASIN:
- An invoice.
- A Letter of Authorization to resell items on Amazon from the Brand. Template here.
- Supplier contact information.
I recommend submitting all three documents for each ASIN, marking the one invoice from your same supplier differently for each ASIN (see Tips below) and just providing the same Letter and contact info all three times.
I understand that Amazon did not specify the ASINs for which they are requesting these documents. I recommend that you submit these documents for the…
…at this time, unless @Katie_Amazon_old advises differently.
Click here for tips for submitting documents to Amazon
Account suspended - inauthentic violation - Please advise
Hello everyone. I am currently under pressure. Because the COVID-19 disease has prevented our business from operating
May 2, 2020 We received an email from amazon that suspended my account.
Email content:
Hello, Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s). Why is this happening? We are reviewing your Amazon Seller account for the reason(s) listed below. In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items. How do I reactivate my account? To reactivate your selling account, please address the following concern(s): You are offering items that may be inauthentic. Please send us the following information: -- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory. -- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain. -- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card. -- Contact information for your supplier, including name, phone number, address, email, and website. You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information. The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help: -- Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970) -- Policies and Agreements (https://sellercentral.amazon.com/gp/help/521) How do I send the required information? Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html). What happens if I do not send the requested information? If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon. Failure to successfully appeal this decision may result in us permanently withholding any payments to you. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com. Sincerely, Seller Performance Team amazon.com http://www.amazon.com
We were very panicked and looking for the reason.
We have read the email carefully but do not recognize Amazon as pointing out which of our Asins has an inauthentic error.
We are selling FBA and FBM. we have more than 20 ASINs but amazon did not specify which order we should send the invoice to.
We are very worried.
Everyone who has experience or solving POA writing please help me
Account suspended - inauthentic violation - Please advise
Hello everyone. I am currently under pressure. Because the COVID-19 disease has prevented our business from operating
May 2, 2020 We received an email from amazon that suspended my account.
Email content:
Hello, Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s). Why is this happening? We are reviewing your Amazon Seller account for the reason(s) listed below. In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items. How do I reactivate my account? To reactivate your selling account, please address the following concern(s): You are offering items that may be inauthentic. Please send us the following information: -- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory. -- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain. -- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card. -- Contact information for your supplier, including name, phone number, address, email, and website. You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information. The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help: -- Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970) -- Policies and Agreements (https://sellercentral.amazon.com/gp/help/521) How do I send the required information? Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html). What happens if I do not send the requested information? If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon. Failure to successfully appeal this decision may result in us permanently withholding any payments to you. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com. Sincerely, Seller Performance Team amazon.com http://www.amazon.com
We were very panicked and looking for the reason.
We have read the email carefully but do not recognize Amazon as pointing out which of our Asins has an inauthentic error.
We are selling FBA and FBM. we have more than 20 ASINs but amazon did not specify which order we should send the invoice to.
We are very worried.
Everyone who has experience or solving POA writing please help me
16 replies
16 replies
Katie_Amazon_old
Hello @TEEVU,
Katie here with Amazon.
Did you receive any warnings prior to the deactivation?
I recommend you to check your account health dashboard, if the issue is correlated with COVID-19 as you mentioned above, here is a help page that I recommend looking at, it has some important information about medical supplies/devices. You should be able to identify if this is affecting your account.
If you have any previous warnings in your perfomance notification, please copy and paste here so we can assist you with your next steps.
The community and I are here to assist you. Let us know if you have any other questions.
Katie
Seller_Yvu9QfhV55nVu
Why do you think so ?
Did you list covid 19 related items ?
Seller_U3BSdKFpJPrI7
@papyrophilia can you help my case.
Thank you very much
Seller_CdDi7nS7x7v2l
Thank God Amazon protects us from sellers like this.
Thank you Amazon.
Seller_jZWpyInw8RkYT
@TEEVU, it’s very late where I am. @racingroxstore and @Rocinante have given you some good thoughts. I will try to add a bit here.
I do not see that Amazon has requested a POA at this time.
At this time, you need to provide the following to Amazon, for each ASIN:
- An invoice.
- A Letter of Authorization to resell items on Amazon from the Brand. Template here.
- Supplier contact information.
I recommend submitting all three documents for each ASIN, marking the one invoice from your same supplier differently for each ASIN (see Tips below) and just providing the same Letter and contact info all three times.
I understand that Amazon did not specify the ASINs for which they are requesting these documents. I recommend that you submit these documents for the…
…at this time, unless @Katie_Amazon_old advises differently.
Click here for tips for submitting documents to Amazon
Katie_Amazon_old
Hello @TEEVU,
Katie here with Amazon.
Did you receive any warnings prior to the deactivation?
I recommend you to check your account health dashboard, if the issue is correlated with COVID-19 as you mentioned above, here is a help page that I recommend looking at, it has some important information about medical supplies/devices. You should be able to identify if this is affecting your account.
If you have any previous warnings in your perfomance notification, please copy and paste here so we can assist you with your next steps.
The community and I are here to assist you. Let us know if you have any other questions.
Katie
Katie_Amazon_old
Hello @TEEVU,
Katie here with Amazon.
Did you receive any warnings prior to the deactivation?
I recommend you to check your account health dashboard, if the issue is correlated with COVID-19 as you mentioned above, here is a help page that I recommend looking at, it has some important information about medical supplies/devices. You should be able to identify if this is affecting your account.
If you have any previous warnings in your perfomance notification, please copy and paste here so we can assist you with your next steps.
The community and I are here to assist you. Let us know if you have any other questions.
Katie
Seller_Yvu9QfhV55nVu
Why do you think so ?
Did you list covid 19 related items ?
Seller_Yvu9QfhV55nVu
Why do you think so ?
Did you list covid 19 related items ?
Seller_U3BSdKFpJPrI7
@papyrophilia can you help my case.
Thank you very much
Seller_U3BSdKFpJPrI7
@papyrophilia can you help my case.
Thank you very much
Seller_CdDi7nS7x7v2l
Thank God Amazon protects us from sellers like this.
Thank you Amazon.
Seller_CdDi7nS7x7v2l
Thank God Amazon protects us from sellers like this.
Thank you Amazon.
Seller_jZWpyInw8RkYT
@TEEVU, it’s very late where I am. @racingroxstore and @Rocinante have given you some good thoughts. I will try to add a bit here.
I do not see that Amazon has requested a POA at this time.
At this time, you need to provide the following to Amazon, for each ASIN:
- An invoice.
- A Letter of Authorization to resell items on Amazon from the Brand. Template here.
- Supplier contact information.
I recommend submitting all three documents for each ASIN, marking the one invoice from your same supplier differently for each ASIN (see Tips below) and just providing the same Letter and contact info all three times.
I understand that Amazon did not specify the ASINs for which they are requesting these documents. I recommend that you submit these documents for the…
…at this time, unless @Katie_Amazon_old advises differently.
Click here for tips for submitting documents to Amazon
Seller_jZWpyInw8RkYT
@TEEVU, it’s very late where I am. @racingroxstore and @Rocinante have given you some good thoughts. I will try to add a bit here.
I do not see that Amazon has requested a POA at this time.
At this time, you need to provide the following to Amazon, for each ASIN:
- An invoice.
- A Letter of Authorization to resell items on Amazon from the Brand. Template here.
- Supplier contact information.
I recommend submitting all three documents for each ASIN, marking the one invoice from your same supplier differently for each ASIN (see Tips below) and just providing the same Letter and contact info all three times.
I understand that Amazon did not specify the ASINs for which they are requesting these documents. I recommend that you submit these documents for the…
…at this time, unless @Katie_Amazon_old advises differently.
