Policy Reminder: Product Packaging and Inserts
Customer reviews help customers make informed purchase decisions and are a great source of suggestions about how to improve your products. Authentic customer reviews help new customers find and evaluate your products before purchasing.
We want to remind you that Amazon policies prohibit box inserts and product packaging that direct customers to write a positive review, even if no incentive is offered for the review. Similarly, directing customers to contact you instead of leaving a negative review on Amazon is also prohibited. Please ensure your product packaging and box inserts are compliant with these policies before shipping your products to a fulfillment center or to customers. If you have products that are already in fulfillment centers and are in violation of Amazon's policies, you can create a removal order to proactively remove your inventory.
Seller_M04MjNuWAA1Xz
While we are on the topic of product reviews…
Please ask Amazon to stop steering product reviews away from FBM sellers. This hurts domestic sellers and the lack of product reviews makes it difficult for domestically made/shipped products to compete for fair product ranking and Amazon badges (ie. Amazon’s Choice, Best Seller).
Seller_SzMqNFAGYQxTV
I want to know which person at Amazon thinks of these ideas? Most of the reputable sellers on this marketplace has customer service numbers so customers can call in and solve issues directly and faster.
We have customers call us all the time (from the number posted on our seller profile) and we can 99% of the time help them faster, and more precisely than the back and forth on Amazon.
I understand Amazon’s need to be the middle man, but geez c’mon.
Seller_oewHJOFDM7eyN
Review’s and FB requests are not customer service. Your valid point is that you are doing correct customer service yet others are not doing same.
Seller_zD7kDpx34qt2j
Does this mean that using inserts to market promotions and other products IS ALLOWED?
Seller_YLanqyvgTMBEX
How about this?
Seller_YLanqyvgTMBEX
Amazon, please take an action if you are serious about this policy.
Ankovo
https://www.amazon.com/gp/customer-reviews/R317TYXTLRMCAV/ref=cm_cr_getr_d_rvw_ttl?ie=UTF8&ASIN=B01M74F3NH
https://www.amazon.com/gp/customer-reviews/R2QHEED2GNMDDG/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B07QDMR6XK
CKeep
https://www.amazon.com/gp/customer-reviews/R1SLQ6A48TS3BR/ref=cm_cr_getr_d_rvw_ttl?ie=UTF8&ASIN=B07GLG6VHK
https://www.amazon.com/gp/customer-reviews/R13ZZCZC9VQ198/ref=cm_cr_getr_d_rvw_ttl?ie=UTF8&ASIN=B07L9RS9WX
Seller_mGsAepoy22CZP
Seller_Um6Dgg9eT1p3I
when it comes to reviews ebay system works well generaly never have a problem getting a review on a product here on amazon it is a stretch to say the least we have sold well over a thousand products and have 19 reviews that is ridiculous. maybe amazon should figure out a way to get customers to leave a review on a product.
Seller_UNmm0eoxT7WFc
Seller_oJY2X570rx42E
When you instituted 3rd party email opt-out, you made it impossible for newer sellers to catch up to existing sellers in terms of quantity of reviews. This is quite unfair.
