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VTR rate
Hi,
I've been closed down due to my VTR rate being zero I've been using Royal Mail 2nd class for postage and purchasing labels thorough my franking machine. I understand Amazon want shipping purchased from Buy Shipping and have sent in 6 appeals saying that i will use Buy Shipping in future but they haven't been successful all i get is the following message.
We received your submission but we do not have enough information to restore your seller-fulfilled listings at this time. To restore your seller-fulfilled listings, please address the questions below in greater detail and submit the information via email
-- What are the root causes that led to a lower than expected Valid Tracking Rate?
-- What actions have you taken to resolve the lower than expected Valid Tracking Rate?
-- What steps have you taken to prevent a lower than expected Valid Tracking Rate going forward?
Also provide the following:
-- Any evidence or examples that demonstrate that your account has complied with our policy.
Can anyone help?
Thanks
6 replies
Seller_ZQyopdiwkUHOZ
Are you OK to post the latest appeal that you've had rejected?
A lot of these appeals are read by bots, so sometimes if the format doesn't match as they expect, or some words are used that flag issues, it can cause them to be rejected when they shouldn't.
Abella_AMZ
Hello @Seller_MVW0jD3ZJ0iOz,
I'm Abella from Amazon, here to assist you.
From your message, it seems your concern revolves around the "Valid tracking rate," which has been affected by Royal Mail.
I'm sorry for the delay in getting back to you.
The Valid Tracking Rate (VTR) is all shipments with a valid tracking number as a percentage of total shipments during a given 30-day time period. VTR only applies to seller fulfilled orders.
Amazon’s customers depend on tracking numbers to find out where their orders are and when they can expect to receive them.
Please response to seller performance team with a plan of action by highlighting the below points:
Root cause analysis/identification
- “What aspects of your fulfillment or confirmation process could have led your Valid Tracking Rate to be below our threshold?”
Corrective actions taken immediately to resolve the issue
Proactive steps that will be taken to maintain compliance
- “Now that you are aware that Amazon requires you to provide valid tracking for all your seller fulfilled orders, how do you intend to ensure you comply with our policies moving forward?”
- “What steps will you take to ensure you use one of our supported carriers moving forward?”
Awaiting your reply regarding the status of the account for further assistance.
If you have further questions, kindly keep up posted, Seller forums community and I are here to support.
Regards,
Abella.
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